NAGY MIKHAIL
ADDRESS Phone: 647-***-****
Milton, Ontario Email: ************@*******.***
FRANSHSEE LOGISTICS TEAMWORK RELATIONS OPERATIONS A motivated and focused Operations/Logistics Manager recognized for interpersonal skills, customer relations, and team collaboration. Effective communication, problem solving and leadership abilities, possess strong initiative to meet the demands of company objectives. SUMMARY OF QUALIFICATIONS
• Excellent interpersonal and communication skills
• Strong management & problem-solving skills
• Excellent time management & organizational abilities
• Consistently meeting deadlines
• Highly motivated
• Eager to learn and take on new responsibilities
• Adaptable and flexible, able to adjust according to the needs of the organization
• Work well independently or as a team member
• Patient, reliable and responsible with strong work ethics
• Computer Skills: MS Office, AS400, Truck mate, TMS, OTM EDUCATION
Bachelor in Commerce (Major in Accounting)
• Ain Shams University, Cairo, Egypt
• Degree equivalency from University of Toronto (December 2001)
• CGA Level 3
PROFESSIONAL EXPERIENCE
FRANSHSEE Sep 2017 –Aug2025
Osmow’s Grill Burlington, ON
• Prepare PO’s, invoice processing, and vendor setups
• Track spending for the individual marketing show budgets
• Work closely with the brand managers to maintain weekly episodic show coverage
• Oversee the intern and trainee programs for the team 2
• Interface on projects with agency partners, vendors, and various departments (Marketing, PR, Events, Legal, Business, Programming)
• Franchise Calendars-Create and maintain key calendars including brand/divisional-based franchise activity, competitive calendars
• Organize meetings and events as assigned, including venue, guest accommodation & travel, catering, entertainment, technical equipment,
• Managing inventory, food cost, team training & equipment maintenance
• Prepare work schedules & review payroll
Logistics Manager Mar 2016-SEP 2023
Rogue Specialty Transportation, Mississauga, ON
• Partner and consult with other functional groups such as Sales, Customer service, pricing, operation’s Team, and Corporate at all levels
• Build effective work relationships with our customers
• Strive to achieve 100% coverage on Customers Logistics Solutions.
• Extensive transportation experience with carriers and private fleet operations
• Monitor transportation vendors’ performance levels, recommend improvements or service enhancements, and work on cost savings & spending efficiency
• Ensure the execution of planned/demand work across operations, including required staffing levels and assignment of resources
• Manage changing priorities and effectively oversee the management of emerging operational issues – communicate and mobilize team for response
• Accountable for near and longer-term planning, identifying operational trends, engaging the team to formulate solutions/recommendations, and overseeing the planning and execution
• Responsible for high-level decision-making for day-of operations and timely communication to Day Of team and other management as required
• Plan, manage and execute transportation initiatives
• Achieve transportation operating plan goals by managing cost/service performance metrics National Pricing & Control Tower Operation Specialist Oct 2012-Mar 2016 Kuehne + Nagel LTD, Mississauga, ON
In this role, I am a National Road Logistics and pricing team member. The primary objective of this department is to drive bid proactively wins for Kuehne + Nagel. This is accomplished through professional project management and a solid background in transportation. In 2014, I was recognized by the Out & Perform Country award for products based on the winning ratio for bids & Projects for the year 2013.
In Q1 of 2015, I managed 38 bids with a potential of 13000 TEU, 8100 CBM, 4.2 M KG of Air freight, and
$1.6 M for overland turnover (Win ratio has been 14.3%). Below outline the main duties I performed as a National Pricing & Control Tower Operation Specialist: 3
• Ensure Adherence to transfer pricing policy and follow up on any issues with affiliates
• Monitor and provide proactive feedback on ways to improve service & negotiations
• Coordinate with various departments regarding costing, sourcing, demand planning, etc.
• Ongoing maintenance and publication tariffs & rates
• Prepare quarterly price exception report for each sales representative
• Establish a dialogue with Sales Manager on product opportunities
• Develop business case for viable products if proactive cost management approaches are employed
• Provide clear communication on cost estimate requirements such as target market, package format, economic challenges etc.
• Represent the international division as a central point of contact between costing analysis and sales representatives
• Liaise with the financial analyst to ensure that the COGS assigned to SAP sales reports reconciles with the monthly SAP cost reports
• Manage & monitor KPI's & SOP's
• Liaise with other divisions to manage and track out-of-pocket expenses or shared expenses
• Monitor the contract terms for all supply and distribution contacts and liaise with the Sales team on an on-going basis to identify customers that participate in a rebate program
• Prepare periodic reports to indicate inventory levels and risk at each location
• Assist the Financial Analyst with international reporting, month-end reporting and consolidations
• Monitor control tower day to day operation for high value accounts
• Special projects as assigned
Operations Manager June 2006-Sept 2012
GL Management, Mississauga, ON
• Possess good management and monitoring skills
• Handled the tasks of conducting weekly meetings and trainings
• Negotiating rates, terms of shipment, pick-up, delivery and insurance for air, ocean and trucking with customers, ship lines, airlines & trucking companies for import, export and intermodal
• Communicating with agents, vendors & 3
rd
party carriers to coordinate and monitor the movement of shipments
• Customer service, answering phones and directing customers accordingly with track & trace.
• Knowledge of LTL, FTL, flat bed quotation & pricing in North America
• Responsible for completing documentation as per Canada Customs guidelines, completing insurance paperwork and accounting for all the transportation modes, domestic or cross the border
• Advising customers regarding trucking procedures and intermodal regulations for specific items with preparation of customs documentation for the said mode.
• Managing and maintaining client accounts from initial freight quotation until completion
• Processed all the invoices and met all the deadlines
• Processing payroll, payroll reconciliations, and remittances and deductions REFERENCES AVAILABLE UPON REQUEST