Customer Service Inventory Management

EDNA AYALA-CORIA, Manager

Anchorage, *****, US, 907-***-****, **********@*******.***

SUMMARY Dynamic Supervisor/Manager with over 3 years of experience in enhancing tenant satisfaction and optimizing team performance. Proven ability to coordinate schedules, implement effective marketing strategies, and enforce customer service standards. Achievements include increasing tenant comfort and reducing operational waste through efficient inventory management. Committed to fostering a positive work environment and driving improvements in service quality, bringing valuable skills to any team. WORK EXPERIENCE

08/2022 – Present Apartment Manager, Tod Butler Anchorage, US Addressed tenant grievances with a focus on swift resolution and tenant satisfaction.

Enhanced tenant satisfaction by implementing resident engagement initiatives.

Improved resident comfort through regular facility inspections and maintenance coordination.

Enforced property guidelines to ensure compliance and maintain community integrity.

05/2022 – 08/2025 Manager, Shockwave Trampoline Park Anchorage, US Coordinated schedules for team members, optimizing coverage during peak hours to maximize guest experience.

Implemented innovative marketing strategies to attract new customers and effectively promote events.

Handled customer inquiries and resolved issues, consistently maintaining high satisfaction levels.

Monitored staff performance and addressed issues proactively to enhance team efficiency.

Enforced customer service standards while resolving customer problems, upholding the quality of service.

Coached, mentored, and trained team members, significantly improving their job performance and engagement.

Completed thorough opening, closing, and shift change functions, ensuring operational standards were met daily.

Recruited and hired qualified candidates to fill open positions, enriching the team with diverse skill sets.

Conducted regular meetings with staff to discuss progress and identify areas for improvement, fostering a collaborative environment. Managed inventory levels effectively to meet demand while minimizing waste through strategic planning.

SKILLS Implementation of property policies

and guidelines

Vendor relationship management

Tenant screening and background

checks

Multitasking in fast-paced

environments

Customer relationship management

(CRM)

Tenant conflict resolution

Safety inspection coordination Time management and deadline enforcement

Compliance with local, state, and

federal property laws

Team leadership and staff

development

Community engagement and event

planning

Strong decision-making under

pressure

CERTIFICATES Peer support specialist

Certified flagger

HIPPA Certificate

Conflict resolution

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