Customer Service Data Entry

Katherine Hergett

Hillsboro, OR ***** ************@*****.*** +1-503-***-****

Professional Summary

Resourceful customer service representative with 10 years of experience in enhancing customer satisfaction and streamlining operations across various industries. Proven track record in managing high volumes of inquiries, resolving complex issues, and implementing process improvements that increased efficiency. Recognized as a top performer for consistently achieving high customer satisfaction ratings. Skilled in data entry, account reconciliation, and utilizing CRM systems to maintain accurate records. Seeking to leverage expertise in data entry and customer service in a dynamic role. Authorized to work anywhere in the US for any employer.

Work Experience

Customer Service Representative

Spiral LLC., - MyBinding and Binding101-Hillsboro, OR November 2021 to September 2025

•Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

•Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

•Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

•Built rapport with customers through active listening, empathy, and personalized interactions

•Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

•Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

•Maintained detailed records of all customer interactions in CRM system for future reference and analysis

•Identified opportunities for process improvement based on common customer inquiries or pain points

•Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

•Assisted with order fulfilment processes such as tracking shipments or coordinating returns/exchanges when necessary

•Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained

•Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

•Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings

•Developed strong problem-solving skills through analysing complex situations quickly while maintaining composure under pressure

•Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely

•Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries

•Assisted in training new hires by sharing best practices, providing guidance, and offering support during their on boarding process

•Served as a liaison between customers and other departments such as sales or technical support tonsure seamless communication

•Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all times

•Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate

•Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

•Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations

Hotel Front Desk Night Auditor

Days Inn & Suites-Gresham, OR

July 2020 to November 2021

•Provided exceptional customer service to hotel guests during overnight shifts, ensuring a positive experience and resolving any issues or concerns

•Managed the check-in and check-out process for guests, efficiently handling reservations, room assignments, and payment transactions

•Performed night audit duties including reconciling daily financial transactions, preparing reports, and balancing accounts

•Maintained accurate records of guest information, special requests, and preferences to ensure personalized service during future stays

•Responded promptly to guest inquiries via phone calls or in-person interactions, providing information about hotel amenities, local attractions, and dining options

•Handled guest complaints or problems professionally and effectively by listening attentively and taking appropriate action to resolve issues

•Assisted with the coordination of group bookings or events by managing room blocks, communicating details with event organizers, and ensuring smooth operations throughout the stay

•Utilized computer systems (e.g., property management software) proficiently to perform tasks such as checking availability, updating reservations, generating reports etc.

•Ensured the security of guest rooms by properly verifying identification upon check-in/check-out and monitoring access to restricted areas during overnight hours

•Followed established procedures for cash handling including accurately counting cash drawers at the beginning/end of each shift and maintaining confidentiality of financial information

•Collaborated with colleagues on shift handovers by sharing important updates regarding ongoing guest requests/needs as well as any incidents that occurred during the night shift

Office Manager & Property Manager

Kae Howard Properties-Gresham, OR

August 1999 to August 2001

•Managed a portfolio of several apartment properties, overseeing all aspects of property operations

•Developed and maintained positive relationships with tenants, addressing concerns and resolving issues promptly

•Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards

•Collaborated with maintenance team to prioritize and schedule repairs, ensuring timely resolution of tenant requests

•Created and managed annual budgets for each property, optimizing expenses while maintaining high-quality services

•Utilized property management software to track rent payments, generate reports, and streamline administrative tasks

•Maintained accurate records of all financial transactions including rent collection, invoices, and expenses

•Ensured compliance with local laws regarding fair housing practices during tenant selection process

•Coordinated move-in/move-out processes including unit inspections, security deposit handling, and key exchange procedures

•Successfully resolved conflicts between tenants through mediation techniques

Back Office Manager

HOME BASE, INC-Portland, OR

June 1991 to June 1995

•Managed front desk operations, including answering calls, assisting employees and management

•Maintained an organized filing system for important documents and records, ensuring easy retrieval when needed

•Handled incoming and outgoing mail, packages, and deliveries in a timely manner

•Provided administrative support by preparing correspondence, reports, presentations, and other documents as requested

•Managed office supplies inventory and placed orders to ensure availability of necessary items at all times

•Performed book keeping tasks in the preparation of daily deposits

•Maintained confidentiality of sensitive information while handling employee records

•Updated company databases with accurate information on clients/vendors/employees to ensure data integrity at all times

•Prepared meeting agendas and took minutes during meetings to document key decisions/action items discussed

•Assisted in the on boarding process of new hires by providing necessary paperwork/forms/documentation

•Served as a point of contact between different departments within the organization for effective communication flow

•Developed and implemented efficient filing systems to improve accessibility and retrieval of important documents

•Assisted with data entry tasks such as updating customer information, inventory records, sales figures, and payroll

•Managed petty cash fund for small expenses like office supplies or employee reimbursements

•Responded to customer complaints/concerns in a timely manner, resolving issues effectively to ensure customer satisfaction

•Performed general clerical duties such as photocopying documents, scanning files, or faxing paperwork when needed

•Maintained accurate records of employee attendance/vacation requests/sick leaves using HR software/systems

•Back-office vault clerk

•Assisting front end as a cashier

•Attention to detail

•Time management, meeting deadlines

•Working alone and with others

•Worked with loss prevention to avoid fraudulent activity in the back office

•Worked with software for payroll and daily deposit details

Seasonal Check Encoder

U.S. Bank-Gresham, OR

October 1991 to December 1991

Seasonal/temporary check encoding during the holiday season

•Processed and verified customer transactions, including checks

•Performed daily reconciliation of checks to ensure accuracy of transactions

•Collaborated with team members to meet bank goals on a daily basis

•Adhered to regulatory compliance guidelines while processing transactions to ensure the security of customer information

•Performance status within the organization for consistently meeting deadlines daily

•Attention to detail

•Ten key by touch

•Daily attendance

Education

Certified in Medical Billing and Coding

Everest College-Portland, OR

June 2003 to June 2004

•Completed course with high honours

•Certification of completion

High school diploma in General Studies

Woodburn High School-Woodburn, OR

September 1986 to June 1987

• High School Diploma

Skills

•Magento (4 years)

•Receptionist

•Medical Coding

•Data collection

•10 Key Data Entry

•Account Reconciliation

•Zoho (1 year)

•Microsoft Office

•Accounts Receivable

•Property Management

•Financial services

•General Ledger Accounting

•Office Management

•QuickBooks

•Typing

•Bookkeeping

•Microsoft Excel

•Guest Services

•Accounts Payable

•Data Entry

•Payroll

•Human Resources

•Journal Entries

•Microsoft Word

•Microsoft Outlook

•ICD-10

•English

•Medical Billing

•Cash handling

•Billing

•General Ledger Reconciliation

•Bank Reconciliation

•Zendesk (2 years)

•Auditing

•Customer service

•Night Audit

•Acumatica (1 year)

•CPT Coding

•Outlook

•Scheduling

•Accounting

•Hotel experience

Certifications and Licenses

Driver's License

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