Sales Manager

Malika Taylor

Sherman Oaks, CA ***************@*****.*** 708-***-****

Summary

Dynamic sales and client relations professional with 7+ years of experience driving revenue growth, building client relationships, and delivering tailored solutions across real estate, insurance, automotive, and digital platforms. Skilled in CRM software, data-driven decision-making, and customer success strategies with a proven track record of exceeding sales goals. Seeking to transition into tech sales and customer success roles where strong communication, problem-solving, and technology skills can deliver measurable impact. Skills/Experience

• Tech Tools: Salesforce, DocuSign, CRM Software, Microsoft Office Suite, WordPress, Adobe Suite, Yardi

• Client Engagement: Account Management, Customer Success, Upselling, Lead Generation, Negotiation

• Business Strategy: Needs Analysis, Financial Planning, Market Research, Data-Driven Solutions

• Communication: Public Speaking, Presentations, Relationship Building, Cross-Functional Collaboration

Professional Experience

Licensed Insurance Agent (P&C, Life & Health)

Allstate Insurance – Oregon City, OR Apr 2025 – Present

• Educate clients on coverage options, ensuring compliance with state and federal regulations.

• Conduct needs analysis to recommend customized solutions.

• Use CRM tools to track policies, manage renewals, and build long-term client relationships.

• Generated leads through strategic marketing and referrals, contributing to revenue growth.

California Realtor

TruLine Realty – Los Angeles, CA Jan 2021 – Present

• Managed full sales cycle: prospecting, client onboarding, negotiations, and closing.

• Leveraged digital marketing, virtual tours, and CRM systems to attract and retain clients.

• Negotiated multi-million-dollar transactions including luxury real estate sales.

• Delivered exceptional customer experience while meeting tight deadlines.

Internet Sales Manager

Cadillac Pasadena Oct 2022 – May 2024

• Top sales performer recognized for exceeding quotas and delivering client satisfaction.

• Conducted financial and needs analyses to recommend tailored products.

• Implemented CRM to track customer pipeline and optimize sales opportunities.

Medicare Sales Agent

eHealth – Los Angeles, CA Jul 2024 – Mar 2025

• Guided customers through complex product offerings (Medicare Advantage, ACA plans).

• Utilized CRM to manage leads, ensure compliance, and maintain customer relationships.

• Delivered consultative solutions that improved customer retention and satisfaction.

Internet Sales Manager

Norm Reeves Honda Superstore – Cerritos, CA Aug 2019 – Apr 2021

• Generated sales from internet leads using CRM, resulting in Council of Sales Leadership: Silver Status.

• Enhanced customer experience by presenting customized purchase options.

• Achieved consistent top sales performance while improving retention rates.

(Additional roles in real estate, automotive sales, media, and customer service available upon request.)

Education & Certifications

B.A. in Social Work – Lincoln University of Missouri Certificate in Broadcasting – Illinois Center for Broadcasting

• California Real Estate License

• Life & Health Insurance License

• Property & Casualty Insurance License

• AHIP & FFM Certified (2025)

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