Human Resources Employee Relations

Tina Elam

Human Resources Business Partner Profile

********@*******.*** • 615-***-****

LinkedIn www.linkedin.com/in/tina-elam

Franklin, TN 37067

Seasoned and resilient HR professional with extensive experience in workforce management, compliance, and employee support across multiple industries.

Expertise in ADA, FMLA, and leave management across multiple industries, demonstrating exceptional skills in case management, benefits administration, and employee relations. Proven track record of implementing innovative HR initiatives, developing training programs, and optimizing organizational processes. Skilled at balancing organizational objectives with employee needs, mentoring teams, and driving operational efficiency. Committed to collaborating with stakeholders, creating impactful HR policies, and navigating compliance regulations to foster a positive workplace culture.

Areas of Expertise

Workforce Accommodation

Recruitment & Onboarding

Case Management

Benefits Administration

HRPolicyDevelopment

HR Success Factors

Payroll Processing

Disability Services Management

Regulatory Compliance

Client Relationship Management

Employee Relations

Statutory Leave Protocols

Career Experience

Cumming-Group, Nashville, TN

Benefit Specialist II

Current

Responsible for administering Cumming’s core US benefit plans and programs and leaves of absences. Support team members by educating and informing them on their eligibility for benefits and programs and assist them with accessing and utilizing their benefits.

• Administer employer benefit plans and programs across the US. Including but not limited to, health, dental, vision, life and disability, voluntary plans, and tuition assistance.

• Process and audit enrollment data in Workday to ensure accuracy and timely processing.

• Manage benefits email account to ensure timely response.

• Respond to requests in various states and vendor SDI and PFL notices, CMS verification of coverage.

• Support monthly invoice reconciliation and enrollment audits.

• Leave of Absence administration, ADA/ADAA. Meet with team members prior to leave to discuss entitlements and explain the process. Collaborate with payroll regarding team member’s leave status. Ensure proper leave documentation is submitted. Maintain leave of absence tracking.

• Preserve compliance with all applicable laws, company policies and procedures.

• Administer Tuition Reimbursement/Professional Certification program and timely processing of payments. Manage applications to ensure they align with program guidelines.

• Liaise between carriers and team member to ensure timely resolution of inquiries and issues.

Reliance Standard Life/Matrix, Nashville, TN

Workforce Specialist II Accommodation Disability Leave Services

2021 — 2024

Directed implementation of end-to-end ADA Accommodation process, including initial requests, medical certifications, while assessing requirements for RTW accommodations. Collaborated with all stakeholders including employers, employees, and insurance liaisons for STD/LTD matters. Generated system tracking reports and partnered with senior leadership to ensure compliance with state and federal disability regulations. Engaged in weekly Teams meetings with strategic partners, including STD and LTD claims examiners, to facilitate timely progression on each case.

• Navigated and managed a high-volume caseload during the COVID-19 pandemic and periodic surges, ensuring uninterrupted service delivery and timely resolution of complex cases.

• Stayed abreast of latest information regarding ADA, FMLA, PWFA, statutory leaves, and disability policies, ensuring compliance with evolving regulations and enhancing service quality.

• Demonstrated empathy, respect, and professionalism in client and employee interactions, earning recognition for fostering a compassionate and dignified experience during challenging circumstances.

• Functioned as a Senior Relationship Leader by driving client retention and strengthening long-term client relationships through exceptional service and strategic engagement.

• Spearheaded training and mentorship programs for new hires, fostering integration and ensuring effective communication with teammates and leadership to uphold best practices and streamline policy implementation.

Amazon, Nashville, TN

Accommodations Consultant, Disability Leave Services

2019 — 2021

Functioned as the primary point of contact for Amazon employees and candidates seeking leave of absence, disability, and accommodation services. Facilitated end-to-end case management, collaborating with workers and leadership to ensure ADA accommodations conformed to state and federal regulations. Educated and guided employees on ADA, FMLA, statutory leaves, disability policies, and return to work protocols.

• Consistently upheld service level agreements (SLAs) for key clients, ensuring timely and accurate service delivery.

• Trained and mentored team members, fostering skill development and improving overall team performance.

• Streamlined caseload management using database systems during high-volume COVID-19 periods.

• Earned recognition from peers and leadership for driving client retention and cultivating robust client relationships.

• Guided underperforming team members to meet and exceed one-day SLA margins, enhancing team efficiency.

Corizon Health, Brentwood, TN

Benefits Analyst

2018 — 2019

Managed medical benefits programs by analyzing plan performance and articulating information regarding plan to employees. Prepared and distributed government forms, such as Form 5500 and ACA notices, while maintaining strict confidentiality standards. Compiled and presented benefits data summaries and trend analyses to support upper management decision-making processes. Assisted with diverse tasks and special projects as required.

• Evaluated benefit plan performance, recommending strategic program adjustments to improve effectiveness.

• Researched industry trends and monitored state and federal changes, implementing best practices to optimize benefit utilization and compliance.

Corizon Health, Brentwood, TN

Senior Human Resources Manager

2017 — 2018

Maintained compliance with FMLA, FLSA, and ADA regulations for sites across 15+ states, including California. Delivered remote assistance to Regional Case Management Directors for day-to-day business operations. Conducted onsite tours for TN locations, ensuring seamless coordination and compliance during visits. Provided employee support by addressing benefit and payroll inquiries, processing VOEs, I-9s, and drug screenings. Liaised with physician offices to obtain necessary documentation for employees’ family medical leave paperwork.

• Launched the first annual flu campaign and clinic in 2018, securing location, prizes, volunteers, and safe disposal equipment, while distributing information and materials to 150 employees.

• Pioneered and implemented an improved billing system, customizing reports and generating communication, leading to a 70% increase in collections.

• Led monthly corporate training sessions for new hire site leadership and hosted webinars, improving regional management teams' understanding of HR policies.

• Streamlined operations by collaborating in bi-weekly human resource and workers' compensation meetings, driving process improvements, and ensuring compliance.

Community Health Systems, Franklin, TN

Executive Administrative Assistant/Human Resources Generalist

2014 — 2017

Supported the VP, four directors, nine physicians, and 52 staff by managing schedules, appointments, and calendars, ensuring seamless day-to-day operations. Functioned as payroll controller for contract vendors, maintaining invoicing, coding, and approvals through Lawson, and ensured accurate and timely payment processing. Coordinated vendor partnerships with Aramark, Iron Mountain, Staples, and FedEx to maintain essential supplies. Established sensitive data file systems, including correspondence and records. Prepared and coordinated meetings, including agenda creation, facility reservations, and minute transcription.

• Orchestrated the smooth execution of an annual flu clinic for 5K attendees, optimizing volunteer coordination, nursing staff organization, and door prize distribution to enhance overall event efficiency.

• Streamlined communication across 159 facilities by effectively managing and updating the distribution list for Case Management Directors, ensuring timely and accurate information flow.

• Collaborated with facility teams to ensure regulatory compliance by providing critical support for Midas+ and Morrissey database applications, driving operational efficiency and adherence to standards.

Lutheran Health Network, Ft Wayne, IN Executive Administrative Assistant/Human Resources Generalist

2013 — 2014

Provided C-suite administrative support to the Sr. VP of Business Development and assisted other directors as per requirements. Prepared credentials and documentation while coordinating with hospitals and Payor Contract Managers. Managed payroll operations using Kronos for a roster of 50 employees and oversaw payment processing, filing and document arrangement in nursing care. Organized and facilitated committee board meetings, including equipment setup, note-taking, and post-meeting documentation.

• Achieved a 30% reduction in company spend of $2K by fostering robust relationships with vendor partners and optimizing procurement processes.

• Outlined ICD-9 to ICD-10 coding, including CPT and HCPCS, improving coding accuracy and compliance.

• Played pivotal role in inventory management, including supply ordering and supervising mail and shipping processes.

Parkview Corporate Office, Ft Wayne, IN

Account Resolution/Business Specialist

2013

Conducted account management processes, including cash posting, lockbox usage and credit card processing. Evaluated patient records to determine debts for collection and documented guarantor and patient details. Processed data in Medipac and Citrix systems and verified Medicaid and Medicare eligibility. Investigated and prepared claims while maintaining precise weekly accounting totals.

• Streamlined patient financial application processes, ensuring timely approvals, and facilitating access to charitable donations for people in need.

• Delivered exceptional customer service, resolving billing inquiries with empathy, enhancing patient satisfaction.

Right At Home Middle Tennessee, Franklin, TN

Medical Staffing Coordinator

2009

Oversaw recruitment, onboarding, and training programs for 35-member team, while managing payroll processes. Created and implemented departmental policies and supported establishment of goals to meet organizational objectives. Evaluated staff performance, policies, and procedures, providing strategic recommendations for improvements in HR procedures.

• Partnered with local hospitals, seminars, and colleges to promote industry awareness and student development.

• Mentored and facilitated development of all team members, enhancing performance and job satisfaction.

• Launched marketing and customer retention strategies, elevating customer loyalty and new business growth.

• Cultivated community partnerships, boosting client acquisition through outreach to senior groups and organizations.

Education

PHR/SPHR SHRM Coursework Completed (Exam Pending)

Indiana University/Purdue University, Fort Wayne, IN, 2014

Associate of Science in Medical Technology

Harrison College, Fort Wayne, IN, 2012

Technical Proficiencies

Microsoft Office Suite ADP Kronos Ultipro UKG Lawson ARIBA Obsidian Availity Emdeon Citrix Concur McKesson PeopleSoft Workday Avaya Teams Salesforce Slack Google Suite

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