Customer Service Data Entry

Hannah Webber

Thornton, CO ***** *************@*****.*** +1-720-***-****

Professional Summary

Versatile customer service and administrative professional with more than seven years of experience across logistics, call centers, office administration, and delivery services. Adept at managing high-volume workloads (120+ packages per shift, 500+ households, 80–150 images/day) while maintaining accuracy and exceptional customer satisfaction. Recognized for optimizing processes (reducing shipping delays by 20 %, cutting downtime by 15 %), resolving issues efficiently, and thriving in fast-paced environments. Core Skills

• Customer Support & Call-Center Operations

• Conflict Resolution & De-escalation

• Data Entry & Documentation

• Logistics & Inventory Management

• Remote Work Tools (CRM, Google Workspace, Microsoft Office)

• Time Management & Adaptability

• Communication & Team Collaboration

• Confidentiality & Record Management

• Forklift & Pallet Jack Operation

Professional Experience

Image Processor — Broomfield, CO Aug 2025 – Sep 2025

• Processed approximately 80–150 images daily, verifying license plate information for accuracy and compliance.

• Ensured that plate data matched up with records, maintaining a high accuracy rate.

• Met daily productivity targets while collaborating with team members to resolve discrepancies quickly.

Delivery Driver — Urbex Logistics LLC — Broomfield, CO Jan 2025 – Mar 2025

• Delivered 120+ packages per shift with a 98 % on-time rate.

• Resolved 15–20 delivery issues weekly, achieving 95 % customer satisfaction ratings.

• Conducted pre-shift vehicle inspections to ensure safety and reliability. Inventory Picker — MicroCare — Commerce City, CO Jan 2024 – May 2024

• Accurately picked and organized inventory to fulfill orders, ensuring correct items and quantities.

• Assembled pallets per order requirements, maintaining quality and safety standards.

• Operated forklifts and warehouse equipment to load finished pallets onto semi-trucks for distribution.

• Coordinated with warehouse staff to meet daily shipping targets and reduce delays. Mail Carrier — United States Postal Service — Denver, CO Jun 2024 – Aug 2024

• Processed and delivered mail for over 500 households daily.

• Resolved 10+ customer inquiries weekly, reducing complaints and improving satisfaction.

• Ensured efficient distribution of bulk mailings during high-demand periods. Logistics Manager — Protocast Inc. — Commerce City, CO Jun 2021 – Jan 2024

• Oversaw $500K+ in monthly inventory, reducing shipping delays by 20 % through proactive vendor tracking.

• Implemented scheduling improvements that cut warehouse downtime by 15 %.

• Collaborated with purchasing, production, and transportation teams to ensure on-time deliveries.

Documentation Specialist — National Medical Supply — Littleton, CO Jan 2021 – Jun 2021

• Supported customers with product selection and order processing, ensuring accurate fulfillment.

• Documented interactions in CRM software and tracked shipments to maintain up-to-date records.

• Partnered with internal teams to resolve product and shipping issues quickly. Customer Service Representative (Remote) — Aerotek Staffing / UGG Shoe Line 2020

• Provided phone and email support for online orders, returns, and product inquiries.

• Processed refunds and exchanges accurately, ensuring customer satisfaction.

• Met strict service metrics during seasonal surges and maintained high customer satisfaction.

Customer Service Representative (Remote) — E-470 Public Highway Authority Early 2020

• Handled 100+ inbound calls daily, resolving billing disputes with a 90 % first-call resolution rate.

• Delivered empathetic support during peak COVID demand.

• Adapted quickly to remote systems to maintain service standards. Homemaker — Thornton, CO Apr 2018 – Jan 2020

• Managed daily operations, budgeting, and scheduling for a household of seven.

• Coordinated transportation, meal planning, and logistics to ensure smooth day-to-day functioning.

• Balanced multiple priorities in a fast-paced environment, demonstrating adaptability, organization, and problem-solving skills.

Secretary / Receptionist — 2nd Chance Trucking LLC — Commerce City, CO Sept 2015 – Apr 2018

• Managed confidential records, budgets, and office correspondence.

• Maintained office inventory and supply orders.

• Proofread business documents for accuracy.

Education

• GED — Front Range Community College — Westminster, CO 2002

Contact this candidate