Customer Service Forklift Operator
Resume:
Carolyn Johnson
Splendora, Tx *****
**********@*****.***
Material Specialist
SUMMARY
Results-oriented professional with 18 years of experience in Parts Planner, Inventory Management, and Customer Service. Motivated team member with strong organizational and prioritization abilities. Areas of expertise include knowledge of JLG equipment and parts, warehouse management and inventory needs.
SKILLS
JLG Certified Forklift Operator
Order and track parts
6S warehouse
Knowledge on JLG parts & equipment
Microsoft Office Products
Adobe Acrobat Create
Citrix
Metrix
Salesforce
Mapics (AS 400)
Rentalman
Time Management
Attention to detail
EXPERIENCE
JLG – OSHKOSH CORPORATION.
Associate Service Tech. Aug 2024 – June 2025
Enter equipment into Base plan
Create work orders for equipment coming in to be serviced
Track and order parts
Maintain inventory integrity
Return unused parts (RPA) back to PDC
Send out warranty and core returns
Submit service bills for payment (AP)
Material Specialist. June 2022 – Aug 2024
Conducting inventories to ensure active and accurate stock
Reducing dead stock inventory through excess and obsolete process
Organizing warehouse inventory through assignment of bin locations
Process parts and equipment transfers between warehouses and branches
Responsible for daily cycle count
Create / change bin locations
Receive and distribute parts to technicians
Send out cores and warranty parts
Create Salesforce tickets for damaged or lost parts.
Order shop supplies for technicians
Step in to do Parts Sales when CSR is on PTO
Administration. November 2021 – June 2022
Entered technicians’ times on work orders
Kept records of trucks on site
Entered and submitted ADP time.
Mobile CSR. June 2020 – November 2021
Received and processed calls for mobile repair
Processed work orders and invoices to accurately account for inventory and technician hours
Follow up with customers to ensure a positive customer experience
Parts Planner. Feb 2018 – June 2020
Created PO’s and ordered parts
Typed up estimations and changed quotes into work orders
Tracked parts and orders
Utilized Salesforce to report shipping discrepancies
Processed Return Parts Authorization to return excess and un-needed inventory
Created part numbers in Mapics for parts bought from local vendors
Warehouse Specialist. November 2016 – Feb 2018
Parts Planner. September 2008 – Nov 2016
Parts Administrator. May 2007 – Sept 2008
Administration Assistant. Feb 2007 – May 2007
EDUCATION
High School diploma, VALLEY GRANDE ACADEMY
Web Designer. Designed website for ADI (currently North Harris County Rentals), also designed the back cover of RER magazine for ADI in 2002, learned web design in Hot Dog (HTML) and in Dreamweaver
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