Customer Service Business Operations

Geena Popal

■ +1-214-***-**** ■ ***********@*****.***

Professional Summary

Enthusiastic and motivated professional with strong leadership, communication, and multitasking abilities. Experienced in finance, banking, client relations, sales, and business operations with a proven track record of exceeding goals. Skilled in financial analysis, customer service, and implementing strategies that improve organizational performance and growth. Core Skills

• Financial Analysis & Reporting

• Strategic Planning & Budgeting

• Communication & Stakeholder Engagement

• Banking Operations & Compliance

• Process Improvement & Performance Optimization

• Customer Service & Relationship Management

• Leadership & Team Development

Professional Experience

Owner / Operator

Glam by Geena – Princeton, TX 2017–2025

- Founded and operated a beauty business, managing all aspects including finance, marketing, customer service, and vendor relations.

- Built strong client relationships, achieving high customer retention and business growth.

- Developed business strategies that increased profitability and streamlined operations. Real Estate Agent / Realtor

JP Associates – Frisco, TX 2012–2017

- Assisted clients in buying and selling properties, providing financial guidance and market analysis. - Negotiated contracts and closed sales while maintaining strong customer satisfaction. - Expanded client base through networking and personalized service. Vault Teller / Teller

Union Bank of California – Fremont, CA 2009–2012

- Managed high-volume cash handling and vault operations with accuracy and compliance. - Delivered exceptional customer service while processing transactions and resolving client inquiries. - Ensured adherence to banking policies and procedures, maintaining secure and efficient operations. New Accounts / Teller

Patelco Credit Union – Fremont, CA 2004–2009

- Opened and managed new customer accounts, ensuring compliance with regulations. - Provided financial services support including deposits, withdrawals, and account maintenance. - Educated clients on financial products and services to meet their needs. Vault Teller / Teller

Cal Fed Bank – Fremont, CA 1997–2004

- Handled daily cash transactions and vault operations with a strong focus on accuracy and efficiency.

- Built positive relationships with clients through excellent service and trust.

- Supported branch operations by balancing cash drawers and preparing reports.

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