Customer Service Patient Care

Alicia O’Brien

California, KY ***** 859-***-**** **************@*****.***

Professional Summary

Versatile and dedicated professional with experience in cosmetology, healthcare support, and administrative operations. Skilled in patient care, client relations, and office coordination with a strong ability to communicate clearly and effectively. Known as a fast learner who adapts quickly, delivers excellent customer service, and thrives in both medical and client-facing environments. Work Experience

Cosmetologist

Great Clips – Cold Spring, KY Dec 2023 – Present

• Provide professional hair care services, building strong client relationships and ensuring customer satisfaction.

• Manage multiple appointments in a fast-paced salon environment.

• Deliver excellent customer service and maintain a clean, safe, and welcoming workspace. Medical Assistant / Clerical Support

Kidney & Hypertension Center – Edgewood, KY May 2012 – Feb 2014

• Conducted patient intake, including medical history, vitals, and preparation for physician exams.

• Coordinated diagnostic testing (labs, x-rays, MRI, ultrasound, EKG).

• Maintained accurate patient records and supported scheduling, phones, and front desk operations.

• Balanced clinical responsibilities with office tasks to ensure smooth daily operations. Phlebotomist / Transplant Assistant

University of Cincinnati Medical Center – Cincinnati, OH Nov 2009 – Feb 2012 2

• Collected and processed blood and other lab specimens with accuracy.

• Assisted in transplant unit operations, scheduling procedures, and patient education.

• Performed vitals, glucose testing, injections, and urinalysis.

• Documented results and supported both patients and staff with clear communication. Med Tech

Baptist Towers – Covington, KY Sept 2007 – Sept 2007

• Supervised staff and administered medications in a senior living facility.

• Supported patients with dementia and Alzheimer’s through daily care and emotional support.

• Monitored and documented vital signs and medical history. Health Unit Coordinator (HUC)

St. Luke Hospital – Florence, KY Apr 2004 – Apr 2004

• Processed physician orders, coordinated lab tests, and organized patient charts.

• Handled multi-line phones and performed general clerical duties to support the unit. Education & Training

Cosmetology – Trade School

Empire Beauty School – Florence, KY Mar 2022 – Nov 2023 General Studies / Nursing Coursework

Gateway Community & Technical College – Edgewood, KY Cincinnati State – Cincinnati, OH

Skills

• Patient care & clinical procedures

• Cosmetology services & client care

3

• Computerized charting & EMR systems

• Customer service & communication

• Team collaboration & multitasking

• Organizational & clerical support

• Phlebotomy & lab testing

• Licensed Cosmetologist (KY)

Certifications & Licenses

• Cosmetology License Mar 2024 – Jul 2026 (renews annually)

Contact this candidate