Customer Service Sales Manager

HOUSTON, TX, ***** • *****.*****@*****.*** • 936-***-****

JASON LONGS

SALES LEADER CUSTOMER-FOCUSED STRATEGIST

PROFESSIONAL SUMMARY

Proven Sales Manager and Representative with 12+ years of success in driving revenue growth, building client relationships, and leading high-performing teams. Expert in operations management, sales coaching, and customer service excellence. Track record of reversing sales declines, boosting team morale, and executing data-driven strategies to exceed targets. Recognized for delivering results in both B2B and B2C environments. CORE COMPETENCIES

Sales Leadership & Strategy, Customer Retention & Satisfaction, Contract Negotiation, Team Training & Development, Operational Efficiency, Client Relationship Management, Conflict Resolution & Problem Solving.

EMPLOYMENT HISTORY

ASSEMBLER II 2023 - Present

Alcon Manufacturing Houston, TX

• Streamlined production workflows, enhancing output and quality assurance.

• Championed collaborative team culture to boost morale and accountability.

• Developed tracking systems for real-time performance metrics.

• Reduced defects through implementation of robust quality control protocols. SUBSTITUTE TEACHER 2018 - Present

Sheldon ISD Houston, TX

• Created engaging classroom environments across multiple subjects and age groups.

• Delivered lesson plans and instructional support, adapting to student needs.

• Monitored student progress and reinforced academic goals with targeted feedback. CUSTOMER SERVICE REPRESENTATIVE 2015 - 2017

Mercer Houston, TX

• Resolved complex customer issues related to health benefits and coverage.

• Maintained high client satisfaction scores through efficient problem resolution.

• Ensured compliance and accuracy in all policy-related communications. EDUCATIONAL SALES CONSULTANT / TUTOR 2014 - 2015

TLC Consulting Firm Houston, TX

• Increased tutoring sales by 35% through tailored presentations and relationship-building.

• Boosted STAAR scores by delivering individualized academic support.

• Conducted market analysis to inform pricing strategies and service offerings. SALES REPRESENTATIVE 2012 - 2014

Godish.com Houston, TX

• Customized telecom and cable packages to match client preferences.

• Ranked in the top 15% of representatives for profitability.

• Achieved a 92.57% order completion rate through effective closing techniques. STORE MANAGER 2009 - 2012

Mattress Firm Houston, TX

• Reversed a prolonged sales decline, increasing revenue by 21%.

• Devised promotional strategies and improved visual merchandising.

• Conducted hands-on training to sharpen sales techniques and close rates. BRANCH MANAGER 2006 - 2009

Enterprise Rent-A-Car Houston, TX

• Directed all aspects of branch operations, leading a team to exceed KPIs.

• Earned “Top Gun Sales Award” and ranked in top 3 for store performance regionally.

• Cut costs by $41K per quarter through process optimization and vendor renegotiation. TECHNICAL SKILLS

Sales Analytics & Reporting Tools

Microsoft Excel (pivot tables, VLOOKUP, charts) Google Sheets (with formulas & integrations) Tableau, Power Bl

CRM (Customer Relationship Management) Software

Salesforce, HubSpot, Zoho CRM, Microsoft, Dynamics 365 EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.), MARKETING Prairie View A&M University

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