Medical Assistant Customer Service

Twyla Curry - Resume

Twyla Curry - Resume

PROFESSIONAL SUMMARY

Over 10 years of combined experience in customer service, case management, and medical administrative roles. Certified Medical Assistant with strong interpersonal and leadership skills, experienced in telehealth, insurance verification, Medicare billing, and clinical coordination. SKILLS

- Certified Medical Assistant

- Telehealth Support & Documentation

- Medicare Part B & D Claims Processing

- Clinical Administrative Coordination

- Call Center Operations & Customer Service

- Microsoft Office Suite (Word, Excel, Outlook)

- Phlebotomy & EKG

- HIPAA Compliance & Confidentiality

- Refill Processing & Prior Authorizations

- Data Entry & Accuracy

EXPERIENCE

Case Manager / Customer Experience Specialist Ford Motor Company / Percepta Apr 2018 - Present

- Serve as liaison between customers, support centers, and dealerships.

- Maintain database accuracy and manage a caseload of 50+ inquiries weekly.

- Provide comprehensive support via phone, email, and chat. SAS Coordinator and Recruiter Employbridge May 2016 - Apr 2018

- Led full-cycle recruitment for multiple job openings weekly.

- Managed applicant tracking systems and performed initial screenings.

- Provided administrative support and coordinated with hiring managers. Certified Medical Assistant (Remote) UnitedHealth Group Feb 2014 - Nov 2015 (Seasonal Part-time)

- Supported telehealth visits including portal check-ins, video visits, vital signs collection, medication reconciliation, and medical history.

- Ensured accurate intake documentation and escalated concerns to RNs. Clinical Administrative Coordinator (Remote) UnitedHealth Group Nov 2015 - Jan 2016

- Managed demographic records, followed up on medical records, and processed quality of care cases.

- Supported clinical staff and ensured productivity and compliance metrics. Customer Service Representative Enterprise Rental Car Jul 2014 - Jan 2016 (Seasonal)

- Handled customer service inquiries and documentation for rentals.

- Addressed client issues and provided efficient resolutions. Pharmacy Insurance Specialist / Call Center Representative CVS Caremark Jan 2016 - Jun 2017

- Processed Medicare Part B and Part D claims, including specialty and prescription drug coverage.

- Handled insurance verifications, refill requests, and prior authorizations in a high-volume call center. Twyla Curry - Resume

- Provided support to patients, caregivers, and healthcare providers with insurance questions and medication refills. Medical Assistant The Sheppard House Jun 2011 - Jul 2014

- Took vital signs, managed appointments, and processed billing.

- Maintained accurate charting and prepared exam rooms. EDUCATION & CERTIFICATION

Certified Medical Assistant CPR Certified EPIC Trained

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