Patient Care Customer Service

Juan Briones

Englewood, CO

n 808-***-**** n ********@*******.***

Professional Summary

Dedicated healthcare professional with 8+ years of experience in emergency medical services and clinical support. Skilled in patient care, diagnostic testing, EHR systems, and assisting with complex procedures. Recognized for strong communication, adaptability, and a commitment to patient safety and quality care. Background also includes customer service and property management, demonstrating adaptability and strong interpersonal skills.

Healthcare Experience

Medical Assistant

Carondelet Cardiology – Tucson, AZ Sept 2023 – Oct 2023 Aspire Allergy & Sinus – Tucson, AZ Jan 2022 – Sept 2023

- Supported physicians by preparing exam rooms, obtaining vital signs, and updating medical histories.

- Performed diagnostic testing, including electrocardiograms and allergy testing.

- Administered subcutaneous and intramuscular injections in compliance with safety protocols.

- Assisted ENT with sinus-related procedures (sinuplasty, septoplasty, and related surgeries).

- Effectively communicated treatment plans and procedures to patients, ensuring high satisfaction. Emergency Medical Technician

AMR/Rural-Metro – Tucson, AZ Sept 2015 – Jan 2022

- Responded to emergency calls, assessed patients, and provided pre-hospital medical care.

- Obtained patient histories, vital signs, and provided life-saving support in coordination with paramedics.

- Safely transported patients to medical facilities, ensuring continuity of care. Certifications

- EMT-B License – Arizona Department of Health Services (Active, renewed every 2 years)

- CPR/AED & First Aid – American Heart Association (Renewed every 2 years)

- Emergency First Response – Adult, Child, Infant Care (Active)

- PADI & SSI Certified Scuba Instructor

- Certified Tank Inspector

Education

Claremont McKenna College – Claremont, CA

Bachelor of Arts in Government, May 1993

Skills

- Clinical & Emergency Care: Patient assessment, vitals, EKG, allergy testing, injections, ENT procedures

- Systems & Technology: EHR platforms, medical documentation, Microsoft Office

- Communication & Instruction: Patient education, team collaboration, training and safety instruction Additional Experience

Scuba Dive Instructor – Dive Wailea, HI (Oct 2023 – Present)

- Conducted training and recreational dives for certified and non-certified divers; ensured safety while leading beach and boat dives. Provided instruction under both PADI and SSI standards. Property Manager – Pohailani Maui, HI (2007–2010)

- Managed vacation rental operations, guest communications, contracts, and payments. Bellman/Concierge – Hilton Tucson East, AZ (2014–2015)

- Assisted guests with luggage and provided concierge-level service, improving customer experience.

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