Digital Marketing Service Specialist
Resume:
TANIA VIOLA
************@*****.***
Fall River, MA, USA
www.LinkedIn.com/
SUMMARY
Dedicated and detail-oriented Patient Service Specialist with experience in community care and care coordination, seeking to leverage my skills in patient scheduling, medical record management, and multilingual communication to support integrated care for patients. Fluent in English, Portuguese, and Spanish. I aim to contribute to the development of comprehensive care plans and ensure seamless coordination between patients, caregivers, and healthcare providers.
DIGITAL MARKETING
CERTIFICATIONS
Attract and Engage Customers with
Digital Marketing Google May 2025
Foundations of Digital Marketing and
E-commerce Google February 2024
PROFESSIONAL EXPERIENCE
Patient Service Specialist
Brown University Health, Dartmouth, MA 07/2024 – present Supporting patient care by facilitating communication between patients and healthcare providers, managing appointments, handling electronic health records (EHR), and ensuring compliance with HIPAA.
• Provide exceptional customer service, addressing any issues or complaints promptly.
• Responsible for managing patient appointments by scheduling, rescheduling, and canceling as necessary.
• Ensures patients are remind of upcoming visits and maintain accurate, confidential patient records.
• Adhere to regulations and policies, including HIPAA to protect patient privacy.
Portuguese and Spanish Interpreter/Translator
Bay State Interpreter, New Bedford, MA 10/2023 – 12/2024 Facilitates accurate and culturally appropriate communication by interpreting spoken language and translating written content, ensuring clarity and understanding across language barriers.
• Provides interpreting and translation service for clients in public schools, department of motor vehicles, and courthouses.
• Ensures accurate interpretation of conversations and documents to meet the needs of non-English reading/writing clients. SKILLS
• Exceptional customer
service skills with a
patient/customer centric
approach.
• Strong attention to detail.
• Proven ability to work
collaboratively and
independently.
• Excellent time
management skills,
adept at prioritizing
tasks and meeting
deadlines.
• Able to handle sensitive
information and
maintain confidentiality.
• Proficient with
Microsoft Office Suite,
EPIC
WORK EXPERIENCE
Driver, FedEx Ground 11/21 – 09/22
Server, Applebee’s 9/21 – 11/21
Front Desk, Concord Dental 3/21 – 9/21
Package Handler, FedEx 9/20 – 3/21
Hostess/Manager, P.F. Chang’s 8/19 –
7/21
Cashier, AutoBright 5/18 – 8/19
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