Front Desk Patient Care

MIDAJAH OCHOA

SUMMARY

Dedicated healthcare professional with experience in patient care, scheduling, and medical office administration. Skilled in communication, organization, and workflow coordination to ensure efficient operations and a positive patient experience

WORK EXPERIENCE

EDUCATION

Bachelor of Arts in Psychology

California State University, Fullerton

Experience in managing front and back office clinic operations. Schedule and confirm appointments, managing the provider calendar. Conducted pre-assessments of new patients during appointment scheduling to gather medical history and ensure appropriate scheduling and care coordination. Assisted patients with medication management by coordinating with pharmacies to ensure accurate and timely prescription fulfillment.

Office Manager, James P. Hall Psychiatry May 2024 - Present KEY SKILLS

MS Office Suite, Typing 40 wpm

Knowledge of medical terminology

and medication.

Effective Communication

Multi-Tasking

Detail-Oriented

Certified Pharmacy Technician, CVS Pharmacy

Assisted pharmacists in filling over 100 prescriptions daily, ensuring safety and accuracy. Provided patient education and support on medications and insurance inquiries. Preformed safe and accurate vaccine administration while educating patients on potential side effects and aftercare

Maintained accurate records and inventory, reinforcing continuity of care. May 2022 - Jan 2024

Receptionist, Activcare

Greet and assist guests and family members at the front desk. Handle multiple requests and inquiries simultaneously. Manage phone calls and direct them appropriately.

Maintain an organized and tidy front desk area.

Provide information about the facility and services offered. March 2021 - May 2022

Associate of Science in Public Health

Santiago Canyon College

Orange, CA • 562-***-**** • **************@*****.*** Punctual

Adaptibilty

Time Management

Analytical skills

Trouble shooting kills

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