Project Coordinator Account Manager
Resume:
CONNOR CROWLEY
720-***-**** *********@*****.***
Professional Experience
Pro Unlimited / Magnit @ META
Project Coordinator III
Partnering with Edge Network Services, processed and validated orders from our vendors, post new site kickoff to ensure seamless order execution.
Conducted system audits for accuracy and clean data reporting; consulted on effective decision-making processes and reliable business insight, to assure timely order processing. Managed Cage Augment Orders with non-recurring costs across multiple sites optimizing resource allocation and reducing processing time.
Lumen Technologies (Centurylink)
Retention Account Manager (Federal)
2021-2022
Increased retention rates and overall revenue, optimized sales processes and revenue forecasting accuracy, provided customer support, maintained guidelines and compliancy with Federal standards. Developed comprehensive account profiles and strategies for growth opportunity customers through data analytics, resulting in increased retention rates and additional revenue generation. Processed timely bids for programs adhering to compliance guidelines and Federal standards, ensuring seamless and compliant transactions.
Contributed to sales funnel management by identifying committed sales and upsides, optimizing sales processes and forecasting accuracy.
Centurylink (Formerly Level 3 Communications)
Sales Support Associate – Google LLC /Alphabet Inc (SSA), Remote 2017-2021
Facilitated internal sales systems and processes, becoming the go-to subject matter expert for internal inquiries and escalations, ensuring timely resolutions.
Developed targeted support to Account Directors, contributing to the establishment of effective network administration solutions for Google, resulting in enhanced customer satisfaction and increased sales opportunities. Collaborated with the Business Process Engineer group to identify areas in need of improvement, optimizing workflow and enhancing the overall sales support functions. Zones Incorporated
Maintenance Renewals Specialist
2015-2017
Managed a revolving queue of hardware and software renewals involving over 300 manufacturers. Worked closely with sales teams to address technical issues, questions, and purchases, ensuring a smooth and seamless renewal process.
Proactively monitored accounts and engaged in retention efforts to regain business and maintain customer loyalty.
Education
Colorado State University
Bachelor’s Degree Liberal Arts
Minor in Criminal Justice with a focus in Social Sciences Skills
Business Development Revenue Growth Solution Development Reliability/Consistency Customer Service Accuracy/Efficiency Salesforce Microsoft CRM MS Dynamics AX
Data Center NOC Microsoft Office Quicken (120-140 WPM) Cloud Computing
IT Project Management
Contact this candidate