Business Development Employee Relations

CARLOS PINERO

Cypress CA. ***** 917-***-**** ******.********@*****.***

Professional Summary

Accomplished management professional with 30 years of career progression in Managerial operations. Proven effective leader skilled in corporate structure, implementation, organizational development

and oversight of high-performing, multi-disciplined and quality-oriented teams. Highly experienced problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with fluency in English and Spanish, well-versed in employee, vendor and partner relations.

Skills

Management (Operations, Logistic, Contract, Risk, Payroll, )

SOP Documentation

Project & Business development

Fluent in English & Spanish

Customer relations specialist

ISO

Report generation

Safety

Employee relations and conflict resolution

Cost reduction strategies

Sales background

Superb time management skills

SAP Expertise

Policies And Procedures Implementation

Mergers And Acquisitions Knowledge

Contract Review And Recommendations

Work History

Safety & Compliance Director 11/24 to 06/25

Hight Logistics – Long Beach, CA

Maintained driver files and business license to assure compliance with DOT and state regulations.

. Collaborating with various departments & providing guidance on compliance related matters to assist in integrating compliance requirements into business process.

Perform on floor spot audits to manage site staff to assure compliance regulatory standards.

Serving as primary point of conduct for regulatory agencies & external auditors during compliance audits and inspections.

Manage and install new GPS on over 200 assets along with training staff on how to track the assets.

Drafted and maintained written Policies & procedures for compliance programs.

Vice President /Operations 04/22 to Present

Newhawk /Sparta intermodal – Long Beach, CA

Managed and assisted in developing a YMS system to streamline cost and accuracy to reduce Idle time on assets.

Reduced annual insurance cost by more than 50%.

Monitored and managed compliance throughout all facets ( IFTA, CARB, DMV, OSHA,driver logs, Etc.)

Established a new platform to secure terminal appointments raising productivity for CSR and Dispatch team through. (Dray Dog).

Developed, mentored and coached associates to increased business results through continuous improvement in processes.

Maintained service levels to implement rate increase with customer base.

Operation Manager 4/2021 to 04/2022

Pride Intermodal – Commerce, CA

Monitored processes to boost long-term business success and increase profit levels while managing a driver fleet of 18 trucks. Assuring maximal utilization through daily planning.

Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.

Introduced new processes to reduce safety cost of 30% through ( Keep Trucking)

Trained and mentored associates for continuous improvements to promote from within.

Maintained service levels to implement rate increase with customer base. By working with venders to remove constraints.

Reduced repaired cost by 21%

Operation Manager 11/2017 to 01/2019

CJ Solutions – San Diego, CA

Devised, deployed and monitored processes to boost long-term business success and increase profit levels 98.5% while managing a drover fleet of 53 trucks

Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.

Managed and partnered with vendors and suppliers to effectively manage and budget inventory.

Trained and mentored new associates for continuous improvements.

Maintained service levels to implement rate increase with customer base.

Reduced repaired cost by 35%.

Terminal Manager 10/2006 to 01/2017

Swift Transportation – San Diego, CA

Took over our border crossing company Transmex with OR of 117%, took over Calexico / Mexicali area with OR of 106%.

Developed a drop yard into a terminal in Otay, Mesa.

Grew terminal to 128 LH trucks, 9 office personnel.

Established a new process that reduced our claims cost by $65,OOO.

Developed associates and increased business results through continuous improvement processes.

Maintained service levels to implement rate increase with customer base.

Reduced driver turnover from 78% to 37.5%

YOY OR under 85%

Account Manager, Customer Service Account Manager 08/1995 to 01/2006

Schneider National – San Diego, CA, Green Bay, WI

Assisted Customers and addressed issues with processing loads across the border though multiple ports of entries to maintain and enhance client satisfaction. (1,715 processed loads)

Lowered Idle days on dedicated double drop flatbed equipment and charged detention increasing revenue 8%

Researched industry trends, new applications, SOP concepts and procedures for clients to keep training curriculum and staff updated.

Introduced new processes to reduce safety cost $127,000.

Responsible for payroll, managing hours and authorizing repairs to equipment when needed.

Reduced driver turnover from 53% to 32%.

ISO Leader for region two. (Mexico Division)

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