Customer Service Assistant Manager
Resume:
Amanda Lawton
Available and Driven
Muncy Valley, Pa
I have an extremely high work ethic. I believe there’s always a way to improve. I've been out of the workplace for awhile and am ready to get back into the excitement of a job well done. I go above and beyond at everything I do and am really hoping to find a career where I can balance my work and family life.
Authorized to work in the US for any employer
Work Experience
Dollar General Sales Associate
Dollar General - Elysburg, PA
May 2015 to October 2015
My time management and speed.
Customer Service Representative
Walmart - Coal Township, PA
March 2010 to December 2011
Customer service management, inventory, customer relations Inventory Control Specialist
Walmart - Coal Township, PA
September 2005 to December 2011
Bartender/Manager
St Francis - Coal Township, PA
April 2004 to September 2011
Dispatcher
Area ambulance - Township of Coal, PA
February 2008 to January 2010
Cashier
Tuyrkey Hill - Mount Carmel, PA
January 2003 to November 2005
Assistant Manager
Uni Mart - Coal Township, PA
September 1998 to August 2004
Shift Supervisor/Assistant Manager
Wendy's - Shamokin, PA
February 2000 to June 2003
Education
Diploma
Shamokin Area High School
Skills
• Customer Service (10+ years)
• Hostess
• Barback
• Waitress
• Restaurant Server
• Busser
• Waiter
• Bartending
• Restaurant Management
• Banquet Experience
• Food Service
• Catering
• Kitchen Experience
• POS
• Kitchen Management Experience
• Microsoft Office
• Upselling
• Food Preparation
• Retail Sales
• Cash Handling
• Inventory Control
• Food Safety
• Merchandising
• Labor Cost Analysis
• Sales Management
• Events Management
• Food Production
• Time Management
• Cleaning Experience
• Sales
• Typing
• Profit & Loss
• Leadership
• Computer literacy
• Multi-line phone systems
• HIPAA
• Medical terminology
• Medical records
• Cooking
• Microsoft Excel
• Pricing
• Culinary Experience
• Purchasing
• Human Resources
• Schedule management (10+ years)
• Office Management
• Supervising Experience
• Budgeting
• Personal Assistant Experience
• Employee Orientation
Assessments
First Aid Skills — Proficient
March 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient
Food Safety — Highly Proficient
September 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Highly Proficient
Food Service: Customer Situations — Proficient
September 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient
Management & Leadership Skills: Planning & Execution — Proficient September 2020
Planning and managing resources to accomplish organizational goals Full results: Proficient
Electronic Health Records: Best Practices — Proficient October 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Call Center Customer Service — Familiar
October 2020
Applying customer service skills in a call center setting. Full results: Familiar
Sales Skills — Familiar
October 2020
Influencing and negotiating with customers
Full results: Familiar
Supervisory Skills: Motivating & Assessing Employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Bartending — Familiar
September 2020
Understanding, pouring, and mixing drink orders
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Expert
December 2020
Applying customer service skills in a call center setting Full results: Expert
Work style: Conscientiousness — Highly Proficient
October 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Data entry: Accuracy — Highly Proficient
January 2021
Entering data quickly and accurately
Full results: Highly Proficient
Work motivation — Highly Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Cleaner fit — Proficient
February 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Research — Highly Proficient
February 2021
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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