Project Manager Information Technology
Resume:
Theresa (Teri) Hanson
*********@*******.***
www.linkedin.com/in/teri-hanson
Summary: Project Manager with more than 35 years’ experience in Training, Content Management, Instructional Design, and Information Technology. Leader at Walt Disney Corporate Training Operations for more than a decade. Experienced in leading Enterprise Resource Planning (ERP) and Learning Management Systems (LMS) implementations. Graduated Summa Cum Laude with a Master’s degree in Curriculum and Instruction. Well-versed in the most current Adult Learning methodologies such as ADDIE and Kirkpatrick as well as the Agile project methodology. Excellent written and oral communication skills, analytical, collaborative, creative problem-solver, passionate about helping others succeed. Work Experience:
Operations Training Design and Development Manager March 2021-October 2024 Walt Disney World - Orlando, FL
• Project Manager for training and change management initiatives impacting thousands of employees from multiple locations in the United States.
• Developed an on-demand, 60-minute web-based training video to replace a 6-hour classroom course which had consistently failed to meet training requirements for more than a decade.
• Designed a Train-the-Trainer program to specifically equip new trainers with experience utilizing the most current and effective adult learning practices.
• Created a wide array of training deliverables including classroom curriculum, reference guides, standard operating procedures, case studies, simulations, and other process documents.
• High performer, able to successfully multi-task between extremely diverse lines of business; technical and non- technical training topics; and in-person as well as 100% remote work environments. Project Manager – Ticketing Replacement Project (TRP) March 2018-March 2021 Walt Disney World – Orlando, FL
• In the face of sudden pandemic operational restrictions, invented end-user change management plan and quickly adapted end-user training content and delivery methodology. Replaced traditional Instructor Led Training with a series of hands-on micro-learnings which were delivered remotely, allowing a multi-million-dollar project to meet delivery deadlines.
• Solely responsible for developing customized ticketing system content for fourteen different financial teams.
• Developed just-in-time implementation and end-user training for a group of all end users in an internal partner business unit that had been inadvertently excluded from all project planning.
• Championed collaboration between leadership and end user groups on topics that would determine overall project success including application configuration, user interface design, and end user access. Project Training Development/Facilitator TravelBox– Global Initiatives & Integration August 2015-February 2018 Walt Disney World – Orlando, FL
• Created and conducted technical application courses for Revenue Management & Analytics teams.
• Collaborated with Subject Matter Experts (Walt Disney World, DisneyLand, and DisneyLand Paris) to create software configuration documentation.
• Served as key liaison among internal business partners to resolve data mapping conflicts which were preventing overall project progress.
• Developed and hosted change management activities for end users.
• Worked with Walt Disney World Swan and Dolphin external business partners to create and implement project plan for TravelBox rollout.
• Created and managed “TravelBox Knowledge Support” SharePoint site. Additional Skills & Experience
Learning Manager Systems Assistant
• Remote technical support for Learning Management System.
• Authored knowledge-base articles for support personnel and end-users. Coordinator of Information Technology Training and Project Manager
• Proven self-training skills.
• Security and Appropriate Use Policy authoring.
• Helpdesk technical design, configuration, staffing, and supervision.
• Identity Management: Designed and managed end user access.
• PeopleSoft ERP technical training fit-gap, deliverable design and delivery.
• College faculty for credit-level college courses.
• Onboarding, technical and soft-skills training for multi-site organization. Director of Training
• Self-taught full spectrum of financial applications products.
• Designed award-winning newsletter, marketing campaign materials, and employee on-boarding content. Public Speaking Roles & Conference Presentations:
International Learning Technology Conference & Expo International Support Services Conference & Expo
Oracle Alliance Conference
Toastmaster’s District Conference
PeopleSoft Connect International Conference and Higher Education Soft Skills Summary Advanced Technical Skills
Project Management Smartphone Use
Training & Presentations Microsoft Outlook
Change Management Microsoft Word
Publication Design Microsoft Excel
Communication Microsoft PowerPoint
Leadership & Collaboration Google Docs
Multi-Tasking Teams
Analysis & Problem Solving Zoom
Process Definition Google Docs
Documentation Slack
EDUCATION:
Graduate Level: Undergraduate:
Illinois State University Illinois Wesleyan University Master's Degree - graduated Summa Cum Laude Bachelor's Degree in English Master's Degree of Science in Curriculum and Instruction
Contact this candidate