Service Delivery Case Manager
Resume:
Almanda
Johnson-Penn
With a solid educational background and more than 15 years of
management experience, I have honed exceptional people skills that have proven invaluable throughout my career. My proficiency in strong interpersonal skills, coupled with my ability to effectively collaborate with families, sets me apart in the field. I am driven to continue working in the educational sector, as it allows me to further enhance my expertise in all areas.
EXPERIENCE
West Haven Community House—Head Teacher
MONTH 2014 - PRESENT
Planned and executed monthly learning experiences, integrating diverse teaching methodologies and interdisciplinary activities to stimulate intellectual curiosity and promote lifelong learning among students. Managed classroom environments to ensure safety, organization, and optimal learning conditions, implementing health and safety protocols and maintaining regulatory compliance. Facilitated the development of social, emotional, and cognitive skills in children through targeted interventions, individualized support, and collaborative engagement with families and support networks. Oversaw daily schedules, staffing assignments, and supervision protocols, optimizing workforce productivity, morale, and professional development opportunities.Implemented initiatives to enhance service delivery, family engagement, and stakeholder satisfaction, leveraging feedback mechanisms and continuous improvement strategies.
New Haven Home Recovery—Children’s Education Advocate, 2012-2014 New Haven CT
Effectively connected families in need with essential community resources, demonstrating a strong commitment to supporting the social and emotional development of homeless families. Provided comprehensive training to school liaisons on the intricacies of policies and procedures outlined in the McKinney Vento Education Rights, ensuring the proper implementation of these guidelines. Skillfully served as a case manager for homeless families, both within shelters and in the broader community, meticulously documenting case notes in the HMIS database. Orchestrated monthly parent advisory meetings, fostering a collaborative and supportive environment for families. Additionally, organized regular meetings for community providers, facilitating meaningful partnerships and enhancing service delivery. 142 Hauser Street
Waterbury, CT 06704
*******.*******@*****.***
SKILLS
1. Communication
Skills
2. Leadership Skills
3. Teamwork
4. Time Management
5. Problem-solving
6. Adaptability
7. Creativity
8. Critical Thinking
9. Decision Making
10. Organizational
Skills
11. Emotional
Intelligence
12. Conflict
Resolution
13. Negotiation Skills
14. Networking Skills
15. Research Skills
16. Analytical Skills
17. Data Analysis
18. Product
management
19. Public speaking
20. Customer service
Gateway Community College—Educational Assistant
2011 - 2012 New Haven CT
Proficiently strategized and implemented a comprehensive weekly curriculum, showcasing my ability to design and deliver engaging educational content. Diligently oversaw the classroom environment, prioritizing the safety and well-being of students at all times. Actively fostered a nurturing and healthy learning environment, facilitating optimal growth and development. Contributed significantly to the maintenance of NAEYC accreditation, upholding rigorous standards of excellence in early childhood education.
EDUCATION
Gateway Community College—A.A Human services
2006
Ashford University —B.A in Organizational Management 2009
21. Financial
management
22.Presentations
skills
23. Strategic planning
24. interpersonal
skills
25. ABA/DTI
Deescalation
AWARD/ACCOMPLISHMENTS
Citywide Parent Leadership
Member the New Haven BOE
Member of the New Haven
Early Childhood Council
Active member of the Youth
Development at Mt. Calvary
Deliverance Church
Received the 2016 Spirit
Award from West Haven
Community House
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