Behavioral Health Customer Service
Resume:
Michelle Martinez
Houston, TX
*************************@***********.***
Professional Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Behavioral Health Advocate
Brazos Valley Promises Behavioral Health, Inc.-College Station, TX March 2022 to Present
Behavioral health Advocate focuses on understanding and addressing these factors to promote well- being, improve quality of life, and prevent or manage mental and emotional health issues. It involves a holistic approach that considers the individual's thoughts, feelings, behaviors, and social environment. working with depression, anxiety, and schizophrenia. Substance use disorders: Addiction to drugs or alcohol. Behavioral disorders: Issues like aggression, eating disorders, and attention-deficit/hyperactivity disorder (ADHD).
Sever/Hostess
SODOLAKS Steak house-Snook, TX
December 2001 to December 2024
MY responsible for providing attentive, highly personalized service to guests including taking orders, recommending menu items based on detailed knowledge of ingredients and preparation, ensuring proper plating and presentation, and anticipating guest needs to create an exceptional dining experience; often requiring a polished demeanor and excellent communication skills Quality Control Lab Technician
Blue Bell Creameries-Brenham, TX
January 2020 to January 2023
Receiving, testing, analyzing, recording and reporting results of their tests. Also Chemical Sanitation of The Plant and Equipment. Our main duties and responsibilities include:
• Receiving, labeling and safely storing samples to be tested
• Determining and performing tests needed for the analysis and report
• Recording tests and analyses and then reporting the results
• Discussing and answering any questions regarding the results
• Organizing and storing samples in accordance with all safety and other requirements to ensure the safety of personnel and integrity of the sample
• Cleaning and maintaining lab equipment, including recalibration of equipment
• Maintaining equipment records and daily work logs
• Staying current on technical and scientific advances in their field Behavioral Technician
Brenham State Supported Living Center-Brenham, TX
August 2004 to August 2019
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures Cleaned houses and living spaces, ran errands and cooked meals for over 5 disabled patients daily Handled incoming and outgoing correspondence, including mail, e-mail and faxes Communicated client project requirements to vendors and contractors to ensure client satisfaction Assisted patients with bladder and bowel needs by helping to restroom, bathing, and grooming Leveraged personal and professional networks to secure new clients and to ensure client needs are met Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming Coordinated off campus travel arrangements and accommodations on behalf of clients Liaised between doctors and patients about care plans, progress and changing health conditions Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness Manager
Mamas Kitchen-Somerville, TX
February 2006 to January 2010
My primarily responsible for greeting customers, taking food and beverage orders, delivering meals to tables, ensuring customer satisfaction throughout their dining experience, and processing payments, while maintaining a clean and organized dining area, all while adhering to restaurant standards and health regulations; key duties include taking orders accurately, providing menu recommendations, addressing customer needs, and maintaining a positive and attentive demeanor. Education
GED
Blinn College-Brenham, TX
Skills
• Mentoring
• Cash handling accuracy
• Patient observation
• Safety plans
• Courteous demeanor
• Behavioral Health
• Care plans
• Crisis intervention
• Customer service
• Superior communication skills
• Negotiation
• Applied Behavior Analysis
• Custodial experience
• Cheerful and energetic
• Experience with children
• Individual / group counseling
• Savvy negotiator
• Staff development
• Lead generation
• Excellent multi-tasker (10+ years)
• Flexible schedule
• Detail-oriented
• Issue and conflict resolution
• Addiction counseling
• Inventory control procedures
• High-energy attitude
• Office equipment proficiency
• Organizational strengths
• Discharge planning
• Intake
Certifications and Licenses
CPR Certification
Driver's License
First Aid Certification
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