Project Manager Program

JAMES H. COYLE

San Antonio, Texas 210-***-**** ***.*******@**********.*** www.linkedin.com/in/jhcoyle

PROGRAM MANAGER PROJECT MANAGER PROJECT COORDINATION

Facilities & Construction Management Engineering & Manufacturing Healthcare Information & Operational Technology

Career Summary

A results-driven enterprise leader and USAF Civil Engineering Mechanical and Electrical Systems veteran with over 25 years of experience leading mission-critical Information & Operational Technology (IT/OT) integration, enterprise transformation, mergers, and acquisitions, achieving operational excellence in complex, regulated environments. A former CIO/CTO with a proven track record of aligning IT and business strategies to deliver measurable results across a wide range of federal, state, and commercial organizations supporting facilities operations with a focus on the healthcare environments, construction new buildouts and renovations (data centers and healthcare) facilities, and commercial supply chain (logistics) sectors. Demonstrates expertise in enterprise project and program management, human capital strategy, organizational performance, acquisitions lifecycle, construction management (Owner Representative, Construction Project Manager), and regulatory compliance.

Demonstrated expertise in enterprise project and program management, human capital strategy, organizational performance, acquisitions lifecycle, construction management, IT Service Management (ITSM), and regulatory compliance. Skilled in ITIL-based practices, including incident, change, problem, and service level management, to ensure resilient, scalable service operations. Experienced in leading healthcare and government supply chain modernization efforts, integrating procurement, logistics planning, inventory control, and vendor management systems, while applying lean methodologies and digital solutions to enhance operational readiness, material availability, and cost-efficiency.

Experience managing enterprise-scale portfolios with an emphasis on business strategic alignment, stakeholder engagement, risk governance, and performance optimization. Knowledgeable in Enterprise Project Management Office (EPMO) standards and process integration, including key performance indicators (KPIs), development, monitoring, and risk management. Skilled at developing and maintaining enterprise project plans and schedules, incorporating forecasting, resource modeling, issue and risk escalation, and KPI-driven reporting. An effective communicator adept at translating complex engineering and technical initiatives into compelling business cases, delivering value for the C-suite and operational stakeholders. Holding an active DOD Secret Clearance.

Key Enterprise Achievements:

Enterprise Program & Portfolio Leadership: Directed large-scale, cross-functional programs through the full lifecycle—enterprise planning, execution, and governance, managing an annual budget exceeding $100 million while ensuring strategic alignment and operational continuity.

Digital & IT Transformation at Scale: Directed large-scale modernization initiatives across the enterprise, which included migrating to cloud data platforms, implementing unified data strategies, and deploying and upgrading infrastructure, thereby enhancing organizational agility and operational efficiency.

Enterprise Construction & Facilities Oversight: Delivered mission-critical capital projects (Healthcare, Sensitive Compartmented Information Facility (SCIF), Data Centers, Communications (Voice/Video/Data) infrastructure), ensured compliance with federal and industry codes, optimized functional operations supporting cross-disciplinary collaboration, and adhered to enterprise timelines and cost constraints.

Skills

Full Life-Cycle Project Management

Data Management & Data Analytics

Healthcare Operations Documentation Support

Facilities Planning & Standards Compliance

Organizational Change Management

Healthcare Utilization Forecasting/Data Analysis

Stakeholder Engagement

Risk Management & Mitigation

Healthcare Population & Requirements

Policies & Procedures Development

Compliance & Configuration Mgmt. (CMDB)

PM Software - MS Office Tools/Jira User

Facilities Physical Security & Surveillance

GIS Usage and Physical Plant O&M Planning

Healthcare Facility Planning & Analytics

Delivery Management

Project Development & Documentation Mgmt.

Communications Management

Requirements & Data Analysis

Process Improvement & Re-Engineering

Cross-Functional Teams Management

Project Governance & Execution

Technologies Evaluation & Integration

Vendor Management & Validation

IT Infrastructure Design, Deployment & Management (Physical Plant & Electronics)

Information Technology & Knowledge Management

Full Lifecycle Acquisitions & Contracting (DOD, Federal & Others)

Facilities Evaluation, Construction & Site Maintenance Mgmt.

Problem Resolution & Service Delivery Optimization

Demand Forecasting & Inventory Optimization Logistics Support

Healthcare & Data Center Project Mgmt.t

Operations Management

Physical Security & Surveillance Systems Mgmt.

Facilities Planning & Standards Compliance

Standards - HIPAA, OSHA, NEC, BICSI, NIST

Independent Verification & Validation (IV&V)

Quality Management & Control (QA/QC)

Process Analysis & Improvement

Performance Work & Statement of Work Mgmt.

Procurement Planning, Resource & Processes Mgmt.

Organizational Change Management (Requirements and Functional Delivery)

Program & Project Deliverables (Waterfall/Agile/Hybrid) Process

Customer Support & Escalation Handling

Distribution Management & Asset Tracking

Supply Chain Management (SCM)

CyberSecurity Project Management

Cloud-Based Services (SaaS & PaaS)

Healthcare Interfaces (HL7 & FHIR) Support

System Development Life Cycle (SDLC)

Learning Management Systems (LMS)

CAD, MS Office, Google Tools & Smartsheet

Certifications

Certified SCRUM Master

Certified SAFe 6 Agilist

ISC2 Certified in Cybersecurity

Team Kanban Practitioner

Certified NetAnalyst-Cross Technology

Lean Six Sigma Yellow Belt

Professional Experience

Project Manager, Independent Consultant, San Antonio, TX (Apr 2024 – Present)

Provide program management, engineering support, and business analytics for diverse projects, data management, and analytics, implementing PMI and Agile methods to ensure timely completion and alignment with stakeholder requirements and budgets. Focusing on standardized processes and cross-functional communications to enhance project delivery.

Establish collaborative relationships with operational leaders and decision-makers throughout the supported organization to promote sound project management principles.

Acquisition Program Manager, USAF ICAM Program, Applied Research Solutions, San Antonio, TX (Oct 2023 – Apr 2024)

Supported USAF-wide ICAM integration with acquisition and program management, enabling federated access through a framework-based approach.

Managed essential services delivery, including contract support, specification development, and requirements validation for the USAF ICAM Enterprise, utilizing SaaS and PaaS to reduce vulnerabilities, deliver enhanced customer experience, and access and data protection mechanisms.

Identified and documented supply chain requirements for programs and projects, applied approved actions to reduce risks, and created strategies to mitigate and minimize these risks.

Validated functional requirements through thorough, comprehensive data analysis, informing market research and acquisition strategies, and cutting project costs by 30%.

Facilitated enterprise portfolio reporting in collaboration with stakeholders, sponsors, resource managers, contracting officers, and approving officials to ensure adherence to vendor contract terms and conditions for invoice payment protocols.

Knowledge of DOD functional acquisitions regulations, including:

oDODI 5000.85 (Major Capability Acquisition).

oDODI 5000.75 (Business Systems Acquisition).

oDODI 5000.74 (Defense Acquisition of Services).

Project Manager, Independent Consultant, San Antonio, TX (Jun 2023 – Oct 2023)

Provided comprehensive project management and technical solutions for a variety of contracts, services, and educational initiatives, resulting in significant operational enhancements for non-profit organizations.

Specializing in the tactical aspects of projects, job costs, productivity, and improvement of process efficiencies.

Program and Project Manager – Technology/Healthcare, Defense Health Agency (DHA), Amentum, Inc., San Antonio, TX (Jan 2020 – May 2023)

Led planning, managing, and continuous delivery of business systems solutions and associated applications supporting DOD electronic healthcare systems and delivery (EHR), business objectives, clinical operations, and IT Services.

Oversaw medical support contracts, vendor support (Helpdesk, ticket management), and consulted with government officials to ensure the smooth operation of daily product delivery and contract activities across multiple global sites.

Led data management and analytics initiatives, which resulted in substantial cost savings and operational efficiencies. Providing proactive project and resource management services that enhanced planning and oversight, established robust relationships with key stakeholders, and promoted best practices.

Managed and led data management and analytics initiatives, including forecasting healthcare staffing and patient usage trends, which resulted in substantial cost savings and operational efficiencies. Provided initiative-taking project and resource management services that enhanced planning and oversight, established robust relationships with key stakeholders, and promoted best practices.

Managed the transition for the Navy Medicine Electronic Medical Library program, managing programs for 700,000 users and acquisitions contracts to the newly established DHA J-7 Education and Training Program Management Office (PMO).

Led requirements validation and deployment for DHA Pharmacy Operations Division's new enterprise application, ensuring zero downtime and saving over one million dollars in direct support costs.

Collaborated with project sponsors and stakeholders to validate requirements and develop contractual documentation for renewing the DHA Nursing Applications contract, resulting in an annual cost reduction of $2.5 million.

Program and Project Manager – Technology/Healthcare, Defense Health Agency (DHA), AECOM Management Services Division, San Antonio, TX (Oct 2011 – Jan 2020)

Managed the support of over 300 locations in collaboration with the PMO and government points of contact, cross-functional teams, key stakeholders, contracting officials, and vendors to oversee and report on the development and deployment of programs. Ensured that project milestones and deliverables were completed on schedule and within budget constraints.

Managed full lifecycle and technical delivery for DHA and NAVMISSA MHS programs, including healthcare systems for clinical operations, clinical facilities systems integration, enhancing operational efficiency, and federal compliance.

Created essential project and procurement documents, regularly updating senior DOD personnel, resulting in informed decisions and successful projects.

Created and maintained work breakdown structures (WBS), project schedules, risk management plans, Cybersecurity planning, and resource allocation. Evaluated and deployed emerging technology to deliver healthcare solutions and minimize risks.

Managed customer integration and stakeholder requirements analysis related to healthcare delivery, supporting the DOD Medicine Electronic Library content and contracts portfolio. Facilitated the consolidation of over two hundred separate contracts across the DOD enterprise into sixteen consolidated agreements, with a reduction in acquisition costs, saving twenty million dollars per year.

Senior Program Manager – IT Technology & Communications, USAF HQ AETC/A6XP BRAC & Communications and Infrastructure (C&I) Mission Beddown, Abacus Solutions Group, LLC, Joint Base San Antonio, TX (Aug 2009 – Oct 2011)

Manage the development of infrastructure requirements for construction and communications (Inside & Outside Cable Plant) for new communications infrastructure for JBSA DOD Medical Education Training Campus (METC). Provided consulting and construction management services for mission infrastructure requirements and change and risk management, improving operational capabilities, and managed a budget of $100 million for construction to support communication infrastructure requirements.

Oversaw the on-time and on-budget standards-compliant relocation of classified missions from Brooks AFB and the construction of multiple Sensitive Compartmented Information Facilities (SCIFs) within the Joint Base San Antonio, TX enterprise environment, ensuring uninterrupted secure operations.

Senior WLAN Administrator & Project Manager, USAF HQ AETC Logistics A4/A7, Betis Group Inc., Randolph AFB, TX (Jul 2008 – Jul 2009)

Managed wireless LAN and provided engineering services for the USAF POMX system, improving aircraft maintenance data analysis and collection for the Air Education & Training Command (AETC) Enterprise.

Program Manager & System Engineer, Presidio Networking Solutions, Inc., San Antonio, TX (Mar 2007 – Jul 2008)

Provided and delivered consulting services and turnkey project management for both wired and wireless network implementations, supply chain research resulting in significant infrastructure advancements across public and private sectors. Engaged in collaborative efforts with architects, engineers, and operational stakeholders, ensuring that the budget and schedule for projects were achieved.

Information Technology Program Manager/Consultant, DataVise Information Technology Services Inc., Austin, TX

(Oct 2006 – Mar 2007)

Conducted site investigations services and developed specifications for an IP-based security, wireless, and video surveillance system, improving security for new and renovated public airport facilities.

Technical Program Manager & Senior Network Engineer, HQ Air Force Medical Service (AFMS) Karta Inc. – Medical Systems Infrastructure Modernization (MSIM) Program (Mar 1997 – Oct 2006)

Lead engineer and technical program manager overseeing global projects from initial design requirements to final documentation delivery and closeout. Managed vendor supply chain evaluations and logistics, resulting in successful project execution, ensuring smooth healthcare operations, increased client satisfaction, and higher capacity infrastructure.

Led a team of twenty-seven engineers, delivering engineering solutions, quality assurance, and control (QA/QC) through ongoing oversight. Conducted Quality Control and Assurance procedures, including Independent Verification and Validation (IV&V), to ensure requirements per DOD needs.

Performed management of design specifications validation and design reviews for healthcare and data center projects. Via collaboration with military construction teams, architects, system designers, and healthcare and construction professionals to evaluate communications requirements for new construction and renovation of clinical and business facilities. Ensured compliance with facility assessment for compliance with environmental, mechanical, electrical, and plumbing (MEP) standards and BISCI, NEC, and OSHA design and deployment standards, resulting in infrastructure improvements and on-schedule project completions.

Worked with cross-functional teams, DOD contracting officials in the planning and acquisition of installation services and materials for upgrades or replacements for AFMS supporting one hundred medical facilities worldwide. Provided networking hardware and infrastructure (Electronic, Copper, and Inside and Outside Fiber plant), ensuring DoD operational security, compliance, and reliable network operations. Managed a $50 million annual budget for program delivery.

Evaluated emerging networking technologies for integration into innovative design and deployment processes to improve reliability and network security within the Healthcare and business environments.

Relevant USAF Experience

oRefrigeration and Air Conditioning, Shop Foreman, overseeing seventy technical personnel, $500K budget.

oBuilding Information Modeling (BIM), Geographical Information Systems (GIS) & EMCS Systems.

oElectrical systems, including prime power plant and large-scale industrial chillers.

oSecurity Systems Support - Access Controls/Surveillance/Alarm & Fire Dept Systems

oTactical and mobile electrical generators and HVAC systems.

oCryogenic fluids production plants and cryotainer maintenance and support.

oConstruction management, engineering design reviews, data centers, and critical facilities.

oLogistics and Supply Chain management.

oChief Information Officer & Chief Technical Officer (CIO/CTO) – Civil Engineering.

oGovernment contracting – COR/COTR.

EDUCATION

BS – Industrial Engineering/Technology, Southern Illinois University, Carbondale, IL

Certified ScrumMaster® – Scrum Alliance

Team Kanban Practitioner – Defense Health Agency via Kanban University

Scaled Agile, Inc – Certified SAFe 6 Agilist, Certificate ID: 584*****-****, Expiry: August 30, 2026

PMI PMP Training Course – 35 PDUs – ALAMO PMI – (Currently pursuing Project Management Professional certification)

PMI KICKOFF™ Waterfall Course & Agile Course – Project Management Institute

Professional Scrum Product Owner – Scrum Org

CISSP Training – Logical Security, San Antonio, TX

Certified in CyberSecurity – ISC2

Lean Six Sigma Yellow Belt – TCCA – Certificate ID # 040********* – (Currently pursuing Green Belt certification)

Defense Acquisition University– ACQ 101 Fundamentals of Systems Acquisition Management, ACQ 201 Intermediate Systems Acquisition, Parts A & B, TST 102 – Fundamentals of Test & Evaluation, MS Project 101 & 201 Courses, DHA Introduction to Lean Six Sigma Course

Certified NetAnalyst-Cross Technology – Pine Mountain Group

WIRESHARK Level One Certified Training – Security Institute

Contact this candidate