Sales Representative Customer Service

ADEMOLA FELIX OGUNLANA

470-***-**** - Edmond, Oklahoma 73034 - **************@*****.***

Summary

Marketing & Sales Representative with over six years of experience in resolving complex customer inquiries. Dedicated to building strong customer relationships, fostering brand loyalty, and enhancing customer engagement,

Education

South Asia Institute of Tech & Medicine (Sri Lanka) Bachelor of Art in Communication & Media, 2012

University of Central Oklahoma (UCO) Bachelor of Science in Mass Communication, 2017

Kaduna State University (Nigeria) Bachelor of Science in Business Administration, 2015

SUMMARY STATEMENT

Dynamic, result oriented, professional, offering comprehensive experience in Marketing and Business Administration

Able to interact quickly with people, work under pressure, and maintain positive focus.

EXPERIENCE

Benefit Coordinator, Paycom

Personal Banker, Midfirst

Marketing Coordinator, Fuller Market

Sales Representative & Customer Service Representative, Love’s Corporate

Jacos Product, Associate Sales E-commerce.

SKILLS

. Microsoft Office

. Data Entry

. Customer Service

. Email Marketing

. Proof Reading

. Complaint Resolution

. Digital Marketing

. Customer engagement

. Operations

. Audit

. Inventory

. General Sales

. Benefits

. Retail Sales

. Pricing

. Marketing

. Reconciliation

MIDFIRST BANK, Oklahoma City, OK 73118 (2024-2025) - Personal Banker

. Diligent in Submitting GL Tickets Correctly.

. Meets Expectations Additionally.

. Dedication to the queue.

. Commitment to providing good service to customers.

. Meets and exceeds expectations in performance.

. Diligent in Check Research (eVision)

. Diligent in Onbase System

. Diligent in FIS System

. Diligent in Consumer Complaint Tracking System (CCTS)

. Diligent in MeridianLink Consumer (LoansPQ)

. Diligent in IBS System

. Diligent in Bank Mobile Deposit

. Diligent in Customer Service Tool (CST)

. Diligent in Digital One System (D1)

LOVE’S CORPORATE, Oklahoma City, OK 73120 (2021 - 2024) - Customer Service Representative (2021-2022) & Outbound Sales Representative (2022-2024)

. Contact prospect clients by phone through the provided leads to generate sales.

. Obtain client interest by delivering an effective sales presentation of Love’s financial products, pricing, benefits and bundling of products.

. Sustain a pipeline of suitable clients and move prospects through the sales process quickly and efficiently through closing stages.

. Work with Sales Supervisor to structure new business solutions benefiting the prospective client and Love’s.

. Work hand-in-hand with Operations in order to provide the “best-in-class” on-boarding experience for new clients.

. Engaging with Customers.

. Strong Communicating Skills.

. Helping customers get back on the road

. Navigating customers on the map (Coordinates that define location using latitude & Longitude)

. Providing assistance, information and support to customers

. Providing customers with information about our products or services

. Assisting customers in resolving their issues and providing them with exceptional service

FULLER MARKETING, Oklahoma City, OK 73104 (2020) - Marketing Coordinator

. Responded to telephone inquiries, providing quality service to customers and associates regarding product availability and order status.

. Actively listened to caller needs to ensure a positive customer experience.

. Utilized electronic and paper cataloging systems to retrieve product information and check availability.

. Strived for prompt complaint resolution, earning commendation from supervisor for resolving issues on the first call and avoiding escalations.

. Excelled in a service-oriented company by effectively communicating with customers from diverse backgrounds.

. Ensured customer satisfaction throughout the flooring experience, from initial greeting to order completion.

. Demonstrated extensive product knowledge, contributing to a 12% sales increase for the quarter by effectively communicating product benefits and delivering excellent service.

JASCO PRODUCT, Oklahoma City, OK 73114 (2017 - 2020) - Associate Sales E-commerce

. Conduct regular analysis of category-level business health to help provide insight on how to grow revenues for their product category.

. Develop subject matter expertise in assigned product categories and take ownership in their day-to-day business administration on platforms.

. Prepare content and strategic recommendations for regular presentation to and review by supervisor, VP of Digital Marketing/E-commerce, CMO, and CEO

. Possesses a comprehensive understanding of Amazon specific SEO best practices, pricing policies, media asset optimization, parent-child variation factors, inventory and/or pre-order, and Buy Box strategy.

PAYCOM Oklahoma City OK 73142 (2024 ) - Benefits coordinator

. Consult with the client to ensure plan setup configuration meets their needs and will accommodate the Paycom system

. Coordinate the Open Enrollment process for enrollment service clients by creating an experience for the employee that is seamless and drives system usage

. Administer Compensation Or Benefits Programs

. Troubleshoot client benefit plan data problems, involving additional Paycom resources as needed to meet deadlines and resolves issues

. Establish and maintain a cordial and effective working relationship with assigned clients

. Interpret plan documents and complete system set up based on plan document and best practice

. Complete full benefit plan data audits for clients, to include producing reports and providing summaries and detail for system reconciliation

. Perform Quality Checks Of Benefits-related Data

. Health Care Packages

. Analyze Benefits And Compensation Statistics

. Conduct Periodic Audits And Prepare Reports

VOLUNTEERING

. National Alliance on Mental Illness - Oklahoma, USA

. Redeem Christian Church of God - Edmond, Oklahoma

LANGUAGES

. English

. Hausa

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