Electrical Engineer Process Improvement

Patricia L. Glifonea

Muntinlupa, NCR ********.*********@*****.*** 093*-***-**** www.linkedin.com/in/patricia-glifonea-60a043278 Professional summary

An Electrical Engineer with a Science, Technology, Engineering, and Mathematics (STEM) foundation and experienced in managing engineering operations, facilities management, and administrative support for the BPO industry. Experienced in preparing operations expense reports and managing CAPEX and OPEX budgets, including forecasting and monitoring operational expenses consumption for cost efficiency. Skilled in data analysis, process improvement, and leveraging tools such as Excel (advanced formulas such as PivotTables, PivotCharts, VLOOKUP, INDEX-MATCH, IF statements, conditional formatting and dynamic dashboards) and basic Power BI. Well-versed in delivering clear, professional presentations using Microsoft Office.

Knowledgeable in ISO 45001/14001 safety and environmental standards and ISO 50001 energy management standards.

WORK EXPERIENCE

Teleperformance Northgate, Alabang

Facilities and Administrative Supervisor June 2024 - Present

• Program Coordination: Collaborate with cross-functional teams to address operational requirements, develop action plans, and implement cost-efficient solutions for facility needs

• Budgeting: Manage CAPEX and OPEX budgeting for site operations, including forecasting, cost monitoring, and ensuring alignment with organizational financial targets

• Prepare and present operations expense reports with data-driven insights using advanced Microsoft Excel functions.

• Lead process improvement initiatives to streamline facilities operations, reduce costs, and enhance service delivery while maintaining compliance with company and regulatory standards

• Participates in analyzing and resolving problems associated with technical issues, renovation projects

• Coordinate and oversee client visits, ensuring facilities readiness, positive stakeholder experience, and alignment with brand and service quality expectation

• Team Oversight: Assist in supervising the day-to-day activities of the facilities support team, inspecting work for operational efficiency.

• Maintenance Oversight: Oversee the maintenance, refresh, and improvements of site facilities, ensuring a high standard of workplace environment.

• Preventive Maintenance: Coordinate schedules for critical equipment maintenance to prevent operational disruptions.

• Pest Control Management: Manage pest treatment programs to maintain a healthy work environment.

• Energy Efficiency: Monitor and implement measures for energy consumption and efficiency to support sustainability initiatives.

• Relationship Management: Maintain positive relations with landlords and vendors, ensuring smooth operations and compliance.

• Safety and Environmental Standards Compliance: Ensure workplace safety standards are met, aligning with ISO 45001/14001 requirements.

• Sustainability: Lead and Support the site’s Sustainability projects and goals, reflecting our commitment to environmental stewardship.

• Energy Management: Serve as the site's Energy Conservation Officer or Energy Manager, promoting energy efficiency and sustainability.

• Documentation: Maintain and update housekeeping and maintenance checklists, uploading documents and evidence for compliance.

• Permit Renewal: Ensure timely renewal of LGU permits and licenses to adhere to regulatory requirements.

• Emergency Management Plan: Lead the update and implementation of the Facilities Emergency Management Plan, ensuring the site is prepared for any emergency.

• Prepare weekly maintenance schedules and allocate work as required

• Participates in analyzing and resolving problems associated with technical issues, renovation projects

• Responsible for continuous cost reduction, process improvement and problem resolution

• Reports periodically equipment performance and status of the building. The Palms Country Club, Inc. Filinvest, Alabang

Facilities Management Engineer August 2023 – June 2024

• Implementing comprehensive facilities and engineering management strategies aligning with company goals.

• Developing and standardizing process/procedures, optimizing workflows, and ensuring consistent and efficient operations across the Engineering department.

• Coordinating, overseeing, and managing the maintenance activities to ensure that building systems, including Electrical, HVAC, Plumbing, Civil works, Kitchen Equipments, and auxiliary systems, were in optimal condition and properly maintained.

• Conducting regular assessments to identify areas for improvement and implementing strategic plans to enhance operational efficiency.

• Submitting monthly report showing operational highlight, club equipment status, project updates, financial highlights, planned activities for the following quarter and performance evaluation and recommendation of all service contracts.

• Ensuring, monitoring, and evaluating the implementation of planned preventive maintenance programs for each facility and equipment.

• Ensuring that technical requirements, repairs, and job orders were processed promptly to meet client needs.

• Liaising with every department to understand their facility needs and address issues.

• Maintaining comprehensive record-keeping systems to monitor facility performance metrics.

• Managing the renewal process for government permits and licenses related to facility operations, ensuring compliance with local regulations. Tracking permit expiration dates and renewal requirements to prevent any lapses in compliance.

• Energy Management: Serve as the site's Energy Conservation Officer or Energy Manager, promoting energy efficiency and sustainability.

• Collaborating with Energy Managers and other relevant stakeholders to implement energy-efficient measures, retrofits, or upgrades to reduce energy consumption and enhance sustainability.

• Identifying and addressing technical issues, malfunctions or breakdowns in equipment/systems related to energy management. Coordinating with maintenance teams to resolve issues promptly.

• Monitoring periodic sampling and testing of potable water and acquisition of water test results on monthly basis.

• Implementing prompt billing and collection practices and scheduling payables for contracted jobs, suppliers, and other expenses.

• Validating utilities consumption and assessing variances to ensure cost-effectiveness.

• Managing time in the office and delegating for regular inspections and coordination with service providers and departments falls under the scope of responsibility. EDUCATION

Polytechnic University of the Philippines Lopez, Quezon Bachelor of Science in Electrical Engineering Graduation Date: Nov 2022 CERTIFICATIONS/ACHIEVEMENTS

Registered Electrical Engineer (REE)

Basic Occupational Safety and Health 2 (BOSH 2)

2nd placer IIEE Regional Student Conference Quizzer National IIEE Student Conference Quizzer

SKILLS & INTERESTS

Skills:

Excel: Advanced use of Pivot tables, Pivot Charts, VLOOKUP, INDEX-MATCH, IF statements, conditional formatting, and building dynamic dashboards.

Knowledge in SAP S/4HANA, MSd365, AutoCad, DiaLux, Microsoft office (Outlook,Word,PowerPoint) Click Up, Trello, Notion, Google Spreadsheet, SharePoint. Motivates and inspires others, takes initiative, sets and achieves goals, and delegates tasks effectively Analyze problems, detect roots and create preventive and corrective solutions An eye for detail

Excellent communication and interpersonal skills

Projects:

Energy efficiency for HVAC systems

Contact this candidate