Project Manager Scrum Master

MAHENDRAN SAILAPPAN

Project Manager Scrum Master

Fremont, CA 94538 669-***-**** *********.*********@*****.*** Visa Status: GC EAD

https://www.linkedin.com/in/s-mahendran-70004536b/ PROFESSIONAL SUMMARY

Project Manager & Certified Scrum Master with over 10 years of IT experience and expertise in Agile transformation, team coaching, and cross-functional collaboration. Skilled in assessing team and organizational maturity, guiding teams toward higher levels of Agile adoption, and fostering a culture of transparency and continuous improvement. Adept at removing impediments, facilitating effective communication, and enabling sustainable delivery of business value. SKILLS

EXPERTISE:

Agile – SAFe, Scrum and Kanban Risk Management & Mitigation Stakeholder Management Change & Release Management Agile Ceremonies Documentation SDLC Project Planning & Tracking Data Analytics E2E Project Integration Offshore Delivery Management Process Improvement Waterfall, Iterative, Agile, V Model and Scrum Methodologies Regression Testing, Functional Testing Smoke Testing. TOOLS:

Proficient in Jira Figma HP ALM POSTMAN SQL Oracle MS Office (Word, Excel, PowerPoint, Visio) & Adobe Slack Version Control - Git Google Analytics Tableau STRENGTHS:

Effective Communication and Interpersonal Skills Continuous Learning Strong Problem-Solving Skills Cross- functional Collaboration Conflict Resolution PI Planning Facilitation WORK HISTORY

Project Manager & Scrum Master in CTS Client - Ebay Inc San Jose, CA, United States – October 2014 – Till date

• Directed and successfully delivered large-scale, high-impact projects, including eBay’s Hub GPT features, through strategic planning, proactive risk management, and stakeholder engagement.

• Spearheaded the planning, execution, and successful delivery of multiple concurrent eCommerce programs, ensuring on-time and within-budget outcomes.

• Led 3+ eCommerce projects from planning to production release, aligning with business objectives and improving checkout flows, product catalog management, and order fulfillment.

• Monitored project progress, managed scope, timelines, and resource allocations, and conducted risk assessments with mitigation strategies to avoid scope creep and delays.

• Identified and escalated project risks in a timely manner, driving mitigation and closure.

• Developed detailed Excel reports for resource utilization, milestone tracking, and budget monitoring.

• Facilitated core Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives across multiple Agile teams.

• Assessed the Scrum maturity of teams and the organization, coaching them to higher adoption levels at a sustainable pace.

• Partnered with teams to improve Agile practices, introducing Definition of Done, refined backlog grooming, and improved sprint planning techniques.

• Championed continuous improvement through retrospectives, feedback loops, and process improvements, fostering an environment of learning and innovation.

• Encouraged a positive and collaborative team culture, promoting self-organization and ownership.

• Guided development teams in identifying and removing impediments, engaging the right personnel when escalation was required.

• Improved transparency and collaboration through status reporting, burn-down charts, and real-time dashboards in JIRA.

• Created and maintained Scrum and Kanban boards in JIRA, customized dashboards, and filters for effective sprint tracking and delivery visibility.

• Partnered with Product Owners and E-commerce Managers to manage backlog, prioritize features, and create actionable user stories.

• Facilitated internal and external communication channels, promoting alignment between business and technology stakeholders.

• Acted as the main point of contact between development, QA, UX, and business teams to ensure alignment and transparency.

• Designed executive-facing PowerPoint presentations and presented key updates, risks, and delivery timelines to senior stakeholders and steering committees.

• Encouraged open communication with stakeholders, building trust and alignment across business and IT.

• Applied retail and e-commerce domain expertise to optimize workflows, improve customer experience, and support business objectives.

• Stayed current on industry and technology trends (e.g., headless commerce, personalization engines) and integrated emerging practices into the product roadmap.

• Introduced process improvements to streamline workflows, enhance quality, and reduce rework. Quality Project Manager in CTS Client – United Health Care, PA, United States – October 2013 – September 2014

• Led end-to-end quality assurance projects, ensuring adherence to industry standards and compliance requirements. Managed project documentation, checkpoints, and testing processes to guarantee high- quality deliverables, while executing comprehensive test plans and scenarios to validate product reliability before release.

• Implemented quality control procedures and continuous improvement initiatives, collaborating with cross-functional teams to establish quality metrics and standards. Utilized root cause analysis and corrective action plans to reduce defect rates and enhance overall product quality.

• Leveraged Agile and Scrum methodologies to optimize QA processes, facilitating retrospectives for continuous improvement. Utilized automated testing tools like Selenium, TestRail, and Jenkins to increase test coverage, reduce manual effort, and accelerate delivery cycles.

• Monitored and analyzed quality performance metrics, such as defect rates and test coverage, using tools like JIRA and Confluence for reporting and data-driven decision-making. Conducted quality audits to ensure compliance with regulatory standards and identify process improvement opportunities.

• Communicated project outcomes and quality metrics to stakeholders through reports, presentations, and meetings. Trained and mentored QA team members in best practices, fostering a culture of continuous learning and high performance.

Senior Quality Engineer in CTS Client - AAA Home & Auto-Insurance Walnut Creek, CA, United States – May 2011 – September 2013

• Led quality assurance efforts for large-scale projects, overseeing all phases of testing to ensure alignment with project goals and maintaining high standards of quality. Developed and implemented comprehensive test strategies, minimizing defects and ensuring thorough coverage of product requirements.

• Collaborated with cross-functional teams, including development and product management, to identify quality requirements and resolve defects. This collaboration improved testing processes, leading to enhanced product quality and increased customer satisfaction.

• Conducted root cause analysis on defects, leading corrective actions with cross-functional teams to prevent recurrence, achieving a 20% reduction in bug occurrences over a 12-month period. Managed and created detailed test documentation, including test cases, defect reports, and test summaries.

• Performed in-depth manual testing for complex scenarios, emphasizing edge cases and user experience validation to ensure intuitive and bug-free interactions. Conducted user-focused testing to guarantee product reliability and usability.

Quality Engineer in CTS Client - AEGON Insurance Chennai, India – May 2004 – April 2011

• Proficiently executed test plans in regression testing, verifying the stability and reliability of software.

• Demonstrated understanding of PRD and efficiently identified test scenarios to validate software functionality.

• Provided regular status updates on test execution and reported defects effectively.

• Engaged in project planning and review meetings, offering insights on quality-related aspects to ensure alignment with project objectives and efficient integration of testing processes throughout the development lifecycle.

• Experienced in coordinating and leading group training sessions by designing and maintaining training documentation and agendas.

• Responsible for training new hires on test process fundamentals, product features, and business etiquette.

• Coordinated with external vendors for performance testing during UAT, ensuring quality and timely delivery were met.

EDUCATION

Master of Business Administration - Madras University - Human Resources 2006 -2009 Bachelor of Engineering -Jayamatha Engineering College-Electronics & Communications 2000-2004 CERTIFICATION

Certified Scrum Master (CSM)

International Software Testing Qualifications Board Certification (ISTQB)

Contact this candidate