Customer Service Administrative Assistant

UDEH UCHECHUKWU LYDIA

Tel: +*** 703-***-****

Email: *****************@****.***

Address: Lagos State, Nigeria

A highly accomplished, dedicated, organized and detail-oriented professional that has administrative, front desk and customer service experience with a proven track record of efficiently managing executive calendars, implementing office policies, and maintaining positive relationships with external stakeholders. Skilled in preparing professional correspondence, coordinating office services, and ensuring accurate documentation of meetings. Adept at streamlining administrative processes, improving office efficiency, and delivering exceptional support to executives. Expert in managing executive schedules, coordinating corporate events, and handling sensitive information with utmost discretion. Implemented a digital documental management system, reducing paper usage by 40% and improving retrieval time by 50% enhancing overall office efficiency Managed office supply inventory, achieving 20% cost savings by identifying and leveraging more affordable suppliers. Organized and coordinated over 50+ corporate events and meetings, ensuring seamless execution and positive feedback.

Professional Experience

Gbemich Ventures Limited, Lagos State

Administrative Assistant January/2024 - Present

• Spearheaded a customer feedback initiative that acquired and processed over 500 customer service surveys, leading to a 10% improvement in services offered.

• Collaborated closely with the security team to ensure the safety of staff and visitors, contributing to a 20% reduction in security incidents.

• Oversaw the successful implementation of an online booking system which decreased manual entry errors by 35%.

• Liaised with the marketing department to promote seasonal offers, contributing to a 25% increase in customer engagement during off-peak seasons.

• Provided exceptional customer service, handling complex queries which resulted in a 95% positive feedback score from clients.

• Devised and executed a streamlined front-desk workflow, ensuring guests' queries were addressed within a 5-minute response window.

• Trained and mentored 4 junior receptionists, enhancing team efficiency and improving guest satisfaction ratings by 20%.

• Conducted thorough monthly audits of office supplies and vendor contracts, resulting in 15% cost savings through improved vendor negotiations.

• Enhanced customer experience by personalizing greetings for regular clients using a newly adopted CRM, improving client retention by 12%.

• Organized seamless transitions between guest services during a global pandemic by adopting stringent health and safety protocols.

• Drove a project to upgrade the reception area which improved the overall ambience and client feedback by 30%.

Eze Amaka Global Ventures, Port Harcourt Nigeria

Administrative Assistant January/2020 – November/2021

• Provided comprehensive administrative to the executive team, including diary management, correspondence handling, and document preparation, increasing executive time efficiency by 30%.

• Managed executive schedules, including travel arrangements and meeting coordination, reducing scheduling conflicts by 40% and ensuring optimal time management.

• Coordinated and executed high-level corporate events and meetings.

• Initiated immediate corrective actions to reduce and eliminate workplace hazards.

• Maintained positive employee/employer relations within the team, enforced company personnel and operational policies.

• Communicated daily work assignments, safety standards, operating procedures, and policy revisions.

• Analyzed production, quality control, maintenance, and other operational production problems and correct or make recommendations for correction on a timely basis.

• Performed performance reviews, and provided feedback to subordinates, requirements, work procedures, and duty assignment.

Education

Imo State Polytechnic, Omuma, Nigeria

Higher National Diploma (HND) – Nutrition and Dietetics 2023 Anambra State Polytechnic, Mgakwu, Nigeria

National Diploma (ND) – Nutrition and Dietetics 2019 SKILLS

• Excellent Organization and time management

• Proficiency in administrative support.

• Ability to develop and implement office policies and procedures

• Proficiency in public speaking

• Proficiency in financial tracking and administrative process

• Proficiency in preparing and editing professional correspondence

• Proficiency in scheduling and calendar management

• Telephone Etiquette

• Customer Service

• Data Entry

• Appointment Scheduling

• Microsoft Office Proficiency

• Database Management

• Office Equipment Handling

• Strong verbal and written communication skills.

• Strategic planning.

• Regulatory requirements compliance.

• Excellent leadership skills.

• Ability to think critically.

• Proficient in the use of Microsoft Office applications (Word, Excel, Power-point)

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