Customer Service Administrative Support

MICHAEL D. GRANT

Atlanta, GA 404-***-**** *******.********@*****.***

LinkedIn Profile if needed

PROFESSIONAL SUMMARY

Results-driven professional with a strong background in customer service, leadership, and administrative support. Proven ability to work independently and remotely with excellent organizational skills and attention to detail. Adept at problem-solving, time management, and effective communication. Seeking a full-time remote position that leverages interpersonal skills, adaptability, and technological proficiency.

CORE SKILLS

Remote Work & Virtual Collaboration

Customer Service & Client Relations

Administrative & Financial Support

Process Improvement & Data Management

Training & Leadership

ServiceNow Platform Knowledge

Microsoft Office Suite & Google Workspace

AutoCAD & Design Software

PROFESSIONAL EXPERIENCE

ServiceNow Skills Bridge Participant (Remote)

Nov 2022 – Mar 2023

•Gained foundational knowledge of the ServiceNow platform, including configuration, implementation, and system maintenance.

•Developed technical problem-solving skills in IT service management (ITSM) and workflow automation.

Shift Supervisor & Pharmacy Technician CVS Pharmacy (Atlanta, GA / El Paso, TX)

2016 – 2020

•Managed daily store operations, including inventory control, customer service, and financial transactions.

•Led teams in front-store and pharmacy settings, ensuring high-quality customer interactions.

•Handled opening/closing duties, deposits, and cash management while maintaining compliance with company policies.

Customer Service & Sales Representative U-Haul (Atlanta, GA)

2016 – 2018 (Part-Time)

•Assisted customers with rental transactions, storage solutions, and equipment returns.

•Managed reservations, processed payments, and provided troubleshooting support for vehicle issues.

Corrugated Designer Pratt Industries (Conyers, GA - Contract)

Jul 2015 – Nov 2015

•Designed and tested corrugated packaging concepts, utilizing technical drawings and prototyping techniques.

AutoCAD Intern McKenney’s Incorporated (Atlanta, GA)

Jul 2014 – Mar 2015

•Created and modified HVAC and

plumbing drawings using AutoCAD and Revit.

•Collaborated with teams to refine design specifications and ensure accuracy in blueprints.

Quality Assurance Technician Pilgrim’s Pride Chicken Plant (Enterprise, AL)

2010 – 2012

•Conducted quality inspections, documented compliance issues, and maintained production records.

Sergeant (E5) U.S. Army (Ft. Stewart, GA)

•Two tours in Operation Iraqi Freedom I & II.

•Supervised teams, conducted mission planning, and managed logistics in high-pressure environments.

•Honorable discharge with Veterans Preference/Disabled Veteran status.

EDUCATION

ITT Technical Institute – Associate of Applied Science in Computer-Aided Design

Atlanta, GA Graduated April 2015

Sumter High School – High School Diploma

Sumter, SC June 2000

TECHNICAL SKILLS & TOOLS

•ServiceNow AutoCAD Revit Autodesk Inventor

•Microsoft Office Suite Google Workspace Bluebeam

•Remote Communication Tools: Zoom, Slack, Microsoft Teams

ADDITIONAL EXPERIENCE

Freelance Driver Uber & Lyft (Intermittent - Remote)

•Provided efficient and professional transportation services while managing a flexible schedule and self-directed workflow.

REMOTE WORK CAPABILITIES

•Self-motivated and able to work independently with minimal supervision.

•Experienced in handling remote

collaboration tools for communication and project management.

•Strong problem-solving abilities and adaptability to changing virtual environments.

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