Customer Service Representative

Miguel Ventura Salgado

Springfield, MA 202-***-**** ****************@*****.***

Professional Summary

I am dedicated to fostering customer satisfaction by providing high-quality service and unparalleled support. As a committed customer service professional, I possess a comprehensive understanding of service delivery and have demonstrated strong multitasking capabilities. Work History

PNC Bank Customer Service Representative - Remote 09/2021 – 03/2024

• Addressed customer inquiries and suggestions with courtesy and professionalism.

• Actively participated in team meetings and training sessions to remain updated on product modifications.

• Expedited the processing of customer service orders to enhance overall customer satisfaction.

• Handled a workload of over 60 daily calls and effectively reduced wait times through prompt and efficient service.

UPS Store Supervisor – Washington, DC 08/2019 – 11/2021

• Managed customer relations matters to ensure swift resolution and client contentment.

• Expeditiously addressed customer concerns to finalize transactions and elevate client gratification.

• Sustained existing customer connections and cultivated new ones through needs assessment and tailored service offerings.

• Conducted team assemblies to reinforce objectives, set clear expectations regarding policies and procedures, and ensure alignment with organizational goals. Wells Fargo Teller – Washington, DC 06/2018 – 08/2019

• Diligently balanced the cash drawer daily and effectively resolved any discrepancies to ensure the accuracy of cash flow data.

• Addressed customer inquiries pertaining to account balances, transaction history, service charges, and interest rates clearly and professionally.

• Accurately disbursed cash and checks while upholding the security of cash drawers.

• Acted as the primary point of contact for customers, offering assistance with account maintenance and transactions courteously and professionally. DC Dept. of Parks and Recreation Assistant Manager – Washington, DC 04/2013 – 03/2015

• Monitored pool area for violations and potentially hazardous situations.

• Opened and closed pool at designated hours of operation and made decisions for closing pool due to

• inappropriate chemical levels, inclement weather, and low water temperature.

• Scheduled four lifeguards to provide adequate coverage of pool areas during operating hours.

• Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.

Education

McLean High School GED 2005

McLean, VA

Skills & abilities

• Management

• Problem-solving

• Communication

• Leadership

• Report Preparation

• Retail Sales Customer Service

• Account Management

• Empathy

• Communication

• Active Listening

• Adaptability

• Resourcefulness

• Fluent in Spanish

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