Customer Service Client Relationship

JD

JACQUIE DEBORDE

Dynamic Cruise Specialist with extensive experience at American Discount Cruises and Travel, excelling in cruise booking and client relationship management. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at creating tailored itineraries and securing the best travel deals, fostering loyalty among clients.

Cruise booking

GDS systems

Customer service

Payment processing

Travel research

Sales techniques

Conflict resolution

Promotional travel packages

Client relationship management

Attention to detail

Effective communication

Problem solving

Cruise industry experience

Travel coordination

Client relationship building

Itinerary planning expertise

Sales proficiency

Loyalty programs

Accurate documentation

Written communication

Relationship building

Detail-oriented

Special needs travelers

Organize paperwork

Reservations booking

Time management

Multitasking capacity

International reservations

Cruise Bookings

Active listening

Continuous improvement

Destination knowledge

Task prioritization

Yosemite High School Oakhurst, CA

High School

American Discount Cruises and Travel

Manalapan, NJ

Cruise Specialist/Travel Agent

04/2022 - 04/2024

Ensured compliance with company policies when dealing with customers' personal data.

Maintained knowledge of current promotions and specials offered by cruise lines.

Researched availability of cruises, flights, hotels, car rentals, and other vacation components.

Provided customer service to clients regarding cruise packages, itineraries, and travel information.

Processed payments from customers using credit cards or alternative payment methods.

Objective

Skills

Education

Experience

*********@*****.*** 559-***-**** Coarsegold, Ca 93614 Attended professional conferences as part of continuing education efforts. Created detailed invoices for each customer's reservation. Resolved any issues that arose during a client's trip in a timely manner. Coordinated with vendors to ensure timely delivery of services. Handled complaints from customers professionally and efficiently. Assisted customers in selecting the best package for their budget and preferences.

Upheld high standards of customer services by responding to inquiries, needs and problems.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Stayed up to date on travel industry, policies and restrictions. Conversed with customers to determine destination, mode of transportation and accommodations.

Handled travel arrangements for groups, couples, executives, and special needs clients.

Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Planned, described and sold itinerary tour packages and promotional travel incentives.

Collected payment for transportation and accommodations from customers.

Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Communicated security issues and protocols to clients traveling to unstable countries or locations.

Completed ongoing training with company and travel partners. Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.

Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.

Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation. Ensured all reservations were accurately documented in agency's system prior to client departure date.

Suggested additional services such as car rentals or activities that would enhance a customer's trip.

Conducted research on new destinations and attractions which may be attractive to potential travelers.

Assisted customers in selecting the best possible package with the least expense.

Prepared customized itineraries based on customer needs and preferences. Handled customer complaints in a professional manner to ensure satisfaction with the service provided.

Organized flights, insurance, and accommodations for travelers according to their preferences.

Provided detailed information about destinations such as climate conditions or points of interest at requested locations. Explained benefits of purchasing travel insurance with clients. Utilized GDS systems efficiently for booking and confirming travel plans. Conducted destination research to offer clients insightful travel advice and recommendations.

Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.

Provided exceptional customer service, resolving any travel-related issues promptly.

Tracked client travel preferences and history to provide tailored travel advice.

Managed financial transactions related to travel bookings, including invoicing and payments.

Developed personalized travel itineraries based on clients' preferences and budget.

Assisted in the development of travel insurance policies to protect clients against unexpected events.

CruiseOne/Cruises It Lake Mary, FL

Cruise Specialist

11/2021 - 04/2022

All aspects of booking cruises.

Taking payments creating, invoices, working with all cruise lines. Cruise control booking system.

Resolved any issues that arose during a client's trip in a timely manner. Coordinated with vendors to ensure timely delivery of services. Handled complaints from customers professionally and efficiently. Maintained knowledge of current promotions and specials offered by cruise lines.

Created detailed invoices for each customer's reservation. Processed payments from customers using credit cards or alternative payment methods.

Assisted customers in selecting the best package for their budget and preferences.

Researched availability of cruises, flights, hotels, car rentals, and other vacation components.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Upheld high standards of customer services by responding to inquiries, needs and problems.

Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.

Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Completed ongoing training with company and travel partners. Three B's LP

Personal Assistant

11/2017 - 11/2021

Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation. Sourced and ordered office equipment and supplies.

Organized clients' homes prior to arrival home and performed house- sitting duties.

Maintained appropriate filing of personal and professional documentation. Managed pet care, phone screening, shopping and bill paying. Organized travel arrangements, including flights, accommodations, and transportation.

Performed calendar management and scheduling of appointments for the executive.

Answered incoming calls and emails promptly while managing the executive's schedule accordingly.

Sorted mail received daily for distribution throughout the office. Maintained confidential files related to personnel records or other sensitive information.

Managed office supplies inventory and placed orders when necessary. Screened telephone calls and inquiries and directed as appropriate. Managed household inventory and maintenance schedules. Conducted research on various topics to assist in decision-making and project planning.

Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Organized and maintained digital and physical filing systems for easy access and retrieval of documents.

Handled household chores to assist patients and families with cooking, cleaning and laundry.

Monitored vital signs and medication under supervision of registered nurse.

Transported clients to physician offices or on outings. Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.

Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities. JWP Ranch

Personal Assistant/Care Giver

04/2012 - 07/2017

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed. Transported individuals to events and activities, medical appointments and shopping trips.

Built strong relationships with clients to deliver emotional support and companionship.

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Sierra Sky Ranch Resort

Hotel Manager

02/2008 - 09/2012

Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.

Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.

Hired and trained new employees, demonstrating best methods for serving clients and guests.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Oversaw day-to-day operations of a 30-room hotel with staff of 20 employees.

California State Automobile Association

Clovis, CA

Travel Agent/Supervisor

01/1987 - 09/1994

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness. Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Contact this candidate