Customer Service Representative
Resume:
Morgan Ford
Houston, TX *****
*************@*****.***
PROFESSIONAL SUMMARY
Professional Nursing student looking for motivated company in an Administration, Receptionist Customer Service Representative position, or Data Entry Detail-oriented, exceptional organizational skills, outstanding written and verbal communication skills
Ability to be direct, discreet with sensitive matters, multitask under pressure Thriving fast-paced office with opportunities of growth 5 + Years indirect and direct office and retail environment Strong written and verbal communication skills
Computer proficient, excellent in Microsoft Office, Outlook, PowerPoint computer skills PROFESSIONAL EXPERIENCE
Critter Care Animal Hospital
Sugarland, TX May 2022 - Current
Customer Service Representative - Appointment Specialist
● Maintaining patient records
● Checking clients in and out
● Answering phones and scheduling appointments
● Scanning/faxing records and requests
● Filing and organizing
● Educating clients on veterinary medications and procedures
● Cross training as Veterinary Assistant
National Veterinary Associates Group: Memorial Cat Hospital Houston, TX June 2021 - May 2022
Receptionist- Appointment Specialist
● Administration Representative responsible for support and training, updating account status and issues, resolving concerns.
● Incoming and Outgoing service calls and or correspondence in a fast paced service environment.
● Provide and retain customer service regarding record issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
● Demonstrated active listening skills, strong logic and asked probing questions to assess customer needs.
● Demonstrate leadership with responsibility for opening and closing the clinic.
● Foster a teamwork environment conducive to positive dialogue across the organization.
● Utilize a high degree of discretion and independent judgment, working closely with the management team and multiple doctors.
● Multiple doctor scheduling (up to 5 doctor schedules and 2 ultrasonographer schedules ).
● Ability to work calmly during emergent cases.
● Medical terminology.
● Communication medium between doctor and client.
● Creating Standard Operating Procedures (SOPs) for the clinic as a whole.
● Avimark software experience
Lakefield Veterinary Group: St Francis Animal Hospital and Brixton Pet Hospital Houston, TX April 2019 - May 2021
Receptionist- Appointment Specialist
● Lead Administration Representative responsible for support and training, updating account status and issues, resolving concerns.
● Incoming and Outgoing service calls and or correspondence in a fast paced service environment.
● Provide and retain customer service regarding record issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
● Demonstrated active listening skills, strong logic and asked probing questions to assess customer needs.
● Demonstrate leadership with responsibility for opening and closing the clinic.
● Foster a teamwork environment conducive to positive dialogue across the organization.
● Utilize a high degree of discretion and independent judgment, working closely with the management team and multiple doctors.
● Multiple doctor and groomer schedule coordinating (up to 3 doctor schedules and 2 groomer schedules).
● Ability to work calmly during emergent cases.
● Medical terminology.
● Communication medium between doctor and client.
● Cornerstone software experience.
Spiteri Enterprises
Houston, TX. May 2016 - April 2019
Receptionist/ Administration- Appointment Specialist
● Manage client expectations by communicating account status and issues, resolving concerns.
● Incoming and Outgoing animal service calls and or correspondence in a fast paced service environment.
● Providing customer service regarding animal record issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
● Demonstrated active listening skills, strong logic and asked probing questions to assess customer needs.
● Demonstrate leadership with responsible for open and close office
● Foster a teamwork environment conducive to positive dialogue across the organization.
● Utilize a high degree of discretion and independent judgment and work closely with the management team.
● Pet Connect software experience
At Home Store
Houston, TX March 6, 2016- May 2016
Appointment Specialist
● Retail cashier
● Responsible for processing customer cash and credit transactions
● Returns and stock merchandise
● Maintain professional phone presence
● Protected organizational information such as Anti-Money Laundering regulations, banking policies and procedures.
● Office professional and organization skills
EDUCATION - NURSING
Houston Community College
Prairie View A&M University
Mary Hardin Baylor University
References :
Jenelle Lee - LabCorp Inc. Manager 918-***-****
Tamar Bibbs - Herbal Health Consultant 832-***-**** Carrie McCoy - Vet Hospital Administrator 217-***-**** Rachel Knight - Doctor of Veterinary Medicine 832-***-****
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