Customer Service Accounts Receivable
Resume:
Michele Meehan
Arden NC *****
908-***-**** cell
************@***.***
“Order to Cash Cycle” manager with experience in Accounts Receivable, Billing, Credit, Collections, Customer Service, Order Processing, Deductions, Chargebacks, Return Goods, Call Center, Master data, SAP 4.7, Project Management, Change Management, Vendor Compliance, Inside Sales, Customer Financial Services, Reverse Distribution, Accounts Payable, Finance. Hands on experience in Biotech, Specialty Chemicals, Pharmaceuticals, Consumer Goods, Medical Device and equipment, Food, Hospitality, Dental, Salon, Fashion, and Health and Beauty Aids. Sold to major retailers, Costco, Wal-Mart, JC Penny, Target, CVS etc. and versed with EDI and Compliance with Electronic commerce for these Big Box and smaller retailers/distributors. Retail sales to consumers.
Current role See below for other roles
Ingles Markets – Asheville North Carolina 8/2018 to current
Seafood and Meat department lead associate
Customer service for fish, seafood and custom meat. Inventory control and replenishment. Product freshness and compliance with food handling guidelines.
Ordering for fresh and frozen seafood and fish and retail items within the meat/seafood department. Merchandizing for appealing product freshness. Provide customers with product knowledge and cooking and preparation. Upsell appropriate complementary items.
Perform monthly inventories of product within my portfolio.
Loss prevention within store and corporate guidelines
Train new hires on SOP and customer service expectations and corporate policies. Mentor team members
Assists customers find products in store. And thank them for shopping with us.
Part time and consulting projects
Moog Inc – Murphy NC March 2017-May 2017
Customer Service clerk – Part Time project
Harrah’s Hotel and Casino- Murphy NC Housekeeper – part time Nov 2017-Feb2018
Guest services
Worden and Green April 2014-July 2015
Century 21
Customer Service and Support Receptionist
Receptionist and sales support for buyers, sellers of residential, commercial, and foreclosed real estate
Flemington BMW Oct 2013-Feb 2014 Sales Consultant – Commissions
Managed and maintained Sales and Customer portfolio for sales of BMW's
Forget Me Not Boutique 2011-current online sales
Owner -NJ/NCparttime
Vintage clothing, consignment, antiques – Retail, Internet and Flea market
Takara Belmont June - Jul 2013 Credit & Collections Agent
Responsibilities/Deliverables:
Backfill Credit and Collections activities for assigned Dental Dealer Accounts
Johnson & Johnson
HCS - Healthcare Systems and Sales and Logistics Divisions
Chargeback Analyst – Healthcare Systems Nov 2010 – Feb 2011 Responsibilities/Deliverables:
Processed and resolved Wholesaler Chargebacks for ABC and Cardinal. Worked closely with contracting.
Johnson & Johnson – Healthcare Systems – Piscataway NJ 11/10 to 2/11 Chargeback Analyst – Consultant
Processed and resolved wholesalers Chargebacks for ABC and Cardinal. Worked closely with contracting and government areas to validate correct submissions.j
Johnson & Johnson Sales and Logistic Co. – Skillman NJ 2/10 to 6/10
Consultant /Accounts Receivable Analyst
* Review activity performed in SAP Accounts Receivable for Trade Customer accounts to ensure transactions are being processed in accordance with SoX Audit guidelines and SOPs.
Briarpatch Inc. - Millburn NJ – 3/06- 9/06 Consultant, Customer Service/Credit Operations Manager
Managed the Operations of Customer Service and Credit Financial services functions of a manufacturer of children’s toys, cards and games. Reported to the CFO, VP of Finance.
Developed end to end procedures and monitored the handling all aspects of account management, from order management, inventory allocation, logistics, compliance, EDI, Accounts Receivable, Credit Risk analysis, Collections, to Dispute resolution and Chargebacks
Terumo Medical Inc. -–Somerset NJ 3/07 to 8/07
Consultant, Accounts Receivable/Credit Manager
Consultant to VP of Customer Administration hired to revamp area processes, roles and cross functional groups.
Analyzed business processes and rolled out a new policy and procedures. Reorganized and developed a team for the order to cash process that worked on the theory and practice of one stop shopping via 800numbers
* Reduced DSO from 65 days to 42 days within first four months.
Professional corporate full time salary
Takara Belmont - - Somerset NJ 10/07-2/09
Credit Operations Manager
Managed the Credit and Collections area of a manufacturer distributor of Dental and Salon Equipment and furnishings with revenues of 60 Million.
* Improved cash flow and reduced manual processes. Reduced DSO from 90 days to 45 days.
* Worked on cross functional processes in order processing and returns to reduce errors and manual processes that affected Deductions and AR disputes.
Villeroy & Boch Inc –– Princeton NJ 4/03 to 3/05
Associate Director Credit Management
Managed the Accounts Receivable, Credit Management, and Vendor Compliance/Deductions areas of manufacturer/distributor of china, crystal, giftware. Reported to the VP Finance
Élan Pharmaceuticals––- Cedar Knolls NJ 10-00 to 4/02
Credit Manager
Manager Credit and Collections and Co-Manager of Customer Service for an International Biotech manufacturer with revenues in excess of one billion dollars. Distribution was via drug wholesalers, distributors, hospitals and doctors.
* Managed and controlled the Credit, Collection, Accounts Receivable, Return Goods, Chargeback reconciliations and Customer Call Center Teams and the Order to Cash Processes. Reported to VP of Finance. (Declined relocation offer)
Viva International –– Somerville NJ 6/99 to 10/00
Credit and Collections Manager
Managed the Accounts Receivable, Credit and Collections and Chargebacks departments for an optical goods manufacturer / distributor. Reported to CFO and VP Sales
Ferrero USA Inc. ––Somerset NJ 5/98-6/99
Supervisor Credit and Collections
Tic tac, Rocher, Nutella,
* Supervised and managed the daily operation of the Credit, Collections, Claims, Coupons, and Accounts Receivable departments for a candy manufacturer with sales of over 275 million Made customer visits to resolve outstanding issues, increase service levels and to access risks. Conducted training and deduction resolution meetings with food and candy brokers and Sales management. Attended Food and Candy Trade meetings and credit exchange meetings on a national level.
Church & Dwight –-Princeton NJ 1998
Consultant – SAP Implementation, Credit and Collections
Berlex Laboratories –-Wayne NJ 1983/97
Credit Manager/Deduction Manager
Reduced cycle time and increased customer satisfaction by streamlining chargeback processes and promoting one stop shopping with the Customer Financial Services group. SAP Project Team member in FI and SD. Managed the AR portfolio by maintaining DSO levels less than 35 days and bad debt losses to .05 %
Cooper Laboratories / ORAL B / - Parsippany N 1978-82
Accounts Receivable /Credit and Collections Aveeno, OralB
Education /Professional Memberships/Skills
County College of Morris –Dover NJ- Assorted Business, Marketing and Accounting courses.
Southampton College – Southampton NY – Biology, Marine Biology, Belknap College – Center Harbor NH – Biology
Gill School – Bernardsville NJ – College Prep.
SAP users group SAP 4.0, 4.5, and 4.7 – FI, SD, AR CREDIT MGT, MASTER DATA, AS400, BPICS, Macola, Microsoft Office, Get Paid, JD Edwards, D&B, Great Plains, Cforia –MC2, CARS IS, IMANY
National Association of Credit Management
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