Account Manager Customer Service

JEFFREY ROSE

New Franklin, OH *****

********@*****.*** / 330-***-****

SUMMARY

Dynamic Account Manager with proven success excelling in client relationship management and order processing. Adept at utilizing CRM software to enhance customer satisfaction and retention. Recognized for exceptional multitasking abilities and effective complaint resolution, driving positive outcomes in fast-paced environments. Committed to fostering collaboration and achieving team goals.

SKILLS

Microsoft Office proficiency

Client relationship management

Account coordination

CRM expertise

SAP R/3 & S/4HANA

Customer support

Logistics management

Supply chain collaboration

Complaint resolution

Export documentation

Multitasking and prioritization

EXPERIENCE

Account Manager for Customer Solutions / Synthomer - Beachwood, OH 07/2023 - Current Manage client relationships to enhance retention, and ensure satisfaction. Facilitate communication between clients and internal departments for improved collaboration. Simultaneously manage multiple accounts, consistently meeting deadlines. Serve as the primary contact for addressing client needs and concerns within the adhesives department. Process export orders, and complete necessary documentation efficiently. Work with the Logistics team to coordinate deliveries according to customer requests. Track customer information and interactions using CRM software. Document all client communications in CRM software according to company standards. Participate in training sessions and team meetings to support continuous improvement. Inside Sales/Customer Service/Account Manager / Jones & Frank - Twinsburg, OH 01/2018 - 07/2023 Executed customer service, inside sales, and account management functions. Supplied gas station parts and essential services for customers nationwide and in Canada. Processed daily orders while providing customer support and coordinating deliveries from various locations. Managed major accounts, construction projects, and special orders as Customer Service Specialist. Collaborated with departments to ensure timely fulfillment of customer orders. Researched and resolved customer complaints swiftly and effectively. Inside Sales/Customer Service / Quality Pool Supply - Akron, OH 01/2016 - 01/2018 Delivered exceptional customer service and support for pool professionals and sales consultations. Conducted product seminar training to enhance customer knowledge and satisfaction. Coordinated purchasing for special orders and daily inventory, ensuring timely deliveries with warehouse manager. JR

Managed procurement of in-ground liners, safety equipment, and spa covers efficiently. Resolved customer issues promptly, promoting high levels of satisfaction through friendly service. Engaged customers through effective interpersonal skills, fostering positive relationships. Supported colleagues by providing guidance to maintain a collaborative work environment. Supply Chain/Materials Manager / The Cleveland Clinic/Cardinal Health - Cleveland, OH 01/2014 - 01/2016 Oversaw daily monitoring and management of materials distribution for main campus departments. Leveraged supply chain data warehouse to ensure inventory accuracy and timely replenishment. Set and managed daily goals as Work Leader, enhancing team productivity. Trained staff on inventory management best practices and safety protocols. Ensured compliance with healthcare regulations in material sourcing practices. Collaborated with Production, Purchasing, and Quality Control to guarantee availability of raw materials when required.

Pool Installation / Rios Pools, Inc - Strongsville, OH 01/2008 - 01/2014 Executed complete installation and sales consultation for in-ground pools. Performed comprehensive repairs on pumps, heaters, and plumbing systems. Managed opening and closing procedures for pools to ensure optimal functionality. Delivered exceptional customer service during face-to-face interactions and phone communications. Outside Sales Associate / Superior Pool Products - Brunswick, OH 01/2001 - 01/2008 Sustained overall sales revenue for swimming pool wholesaler through strategic initiatives. Designed and maintained seasonal sales catalog to align with product offerings. Conducted customer service and product seminar training to enhance team performance. Managed annual budget for Superior Pools, ensuring alignment with client needs. Cultivated relationships with clients to identify and address product requirements. Executed product demonstrations to effectively showcase features and benefits. Oversaw customer accounts, providing ongoing support for service-related inquiries. EDUCATION

Some College (No Degree): Education

Cleveland State University - Cleveland, OH

CERTIFICATIONS

Lucent Technologies 2000-2001

Basic Installation (5ESS)

Grounding Methods and Procedures (5ESS)

Basic Electrical Methods Procedures

REFERENCES

References available upon request.

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