Systems Administrator Information Technology

Dean Anderson

*********@*****.*** 716-***-**** LinkedIn: Dean Anderson LinkedIn

Professional Summary

I am an experienced IT professional with over 20+ years of progressive experience in information technology, higher education, infrastructure, project planning, and team leadership. Proven success in building IT departments from the ground up, managing cross-functional teams, securing enterprise environments, and leading major system upgrades and transitions. Adept at customer support, desktop management, IT policy creation, and vendor coordination. Known for a hands-on approach and strong security mindset.

Core Competencies

• Security, Risk Assessment, and FERPA Compliance

• Staff & Student Technical Support

• CMMS / SQL / Reporting (TMA)

• Policy & Procedure Creation

• Helpdesk & Tiered Support Leadership

• System Administration (Windows, O365, Azure)

• Onboarding/Offboarding & Training

• IT Department Development

• Project & Vendor Management

• Hardware Imaging & Deployment

Professional Experience

Wilbert Funeral Services / PMC Colleges

Systems Administrator Tier Two Lead 01/2022 – Present

Niagara University

Telecom Spec, Network Spec, Network Administer, Systems Administrator, CMMS Administrator and System Analyst 10/2000 to 01/2022

Wilbert Funeral Services / PMC Colleges

• Designed and implemented a new IT department for PMC Colleges serving multiple remote and brick-and-mortar campuses.

• Audited and resolved major security risks including over 30 Global Admin accounts and 7,000+ inactive email accounts without MFA.

• Led onboarding/offboarding for all faculty, staff, and students; shipped and managed hardware across multiple U.S. sites.

• Played a critical role in the transition from Moodle to Blackboard LMS.

• Developed training programs, created knowledge bases, and standardized IT procedures.

• Promoted to Tier Two Lead, overseeing operations for both PMC and Wilbert support teams.

Niagara University

Niagara University

Telecom Spec, Network Spec, Network Administer, Systems Administrator, CMMS Administrator and System Analyst

10/2000 – 01/2022

Hired as Telecom Spec to Document, Maintain, Install Communications Cables and Equipment, Plan and Purchase, and execute new Infrastructure projects. Respond to customer trouble tickets. 3 years

Promoted to Network Specialist, trained to administer telephone PBX / voice mail system also trained to program and install network switches and Wireless network equipment. Plan and execute projects, monitor Vendors, Trained and mentored numerous interns and student workers—many transitioned to full-time staff. Respond to customer trouble tickets. 4 years.

Promoted to system admin where I was trained in computer Image deployment, remote computer management systems. Respond to customer trouble tickets. 4 years

Led classroom and lab computer image deployment across campus; ensured licensing compliance and system efficiency. With a 40% increase in efficiency. Changed from Quarterly computer updates to weekly updates. Liaison with departments to ensure software and licensing then I included those in images prior to the start of classes. Respond to customer trouble tickets. 5 years

Switched to the Facility Service Department where I managed the CMMS (TMA) system using SQL for reporting and asset management. Managed 2 employees, and distributed work orders daily to 16 maintenance workers, various outside vendors. Created and edited Preventive Maintenance, Routine Maintenance schedules. Created reports as requested by Director. 3 years

Moved back to Information Technology where I continued maintaining Campus computer images for staff, Faculty, and student labs. Ensuring all department software was licensed and in compliance operational and security updates. Respond to customer trouble tickets.

3 years

Education

BS in Computer Information Science – Niagara University, 2010

Graduated Cum Laude – Concentrations Computer Science, Business and Business management.

AS in Electronics – ITT Tech Getzville, 1998

Graduated with Honors –

Certifications & Project Highlights

• Built a multi-campus IT department for PMC Colleges from scratch—staffed, trained, and operationalized within tight timelines. Create scope of work, write policies, procedures and Knowledge base.

Helped migrate Learning Management System change over from Moodle to Black Board.

Migrated Quick Books software to a new server along with supporting data.

Managed two Helpdesk Ticket Board systems. One for College and one for Wilbert.

• Led security audits and remediation across Microsoft 365 and Azure environments.

• Spearheaded large-scale imaging and software standardization at Niagara University. Administered The TMA Computer Maintenance Management System.

• Mentored student IT staff; multiple moved into full-time IT roles post-graduation.

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