Customer Service Exceptional

Cv: Nonopha Mkhungo Cell: 078******* Email: ***********@*****.***

CURRICULUM VITAE OF NONOPHA MKHUNGO

Personal Information

Surname : Mkhungo

Name : Nonopha

Identity Number : 950**********

Contact Details : 078*******/ 078*******

Email Address : ***********@*****.***

Address : 170 Umngeni Road Durban 4001

Work Experience

Spar (Cashier) 19 July 2024 – 10 January 2025

Nando’s (Cashier / Co-ordinator) 01 January 2022 – March 2023

Cwaka Primary School (Assistant Educator) 01 Dec 2020 – 30 March 2021

Charles James Hospital (Public Relations Officer Intern) 1 July 2018 – 1 March 2020 Educational Qualifications

Name of Institution : Thembalesizwe Comp Tech

Grade Passed : Grade 12

Year Obtained: 2014

Tertiary Qualifications

Name of institution : University of South Africa

Course : Accounting Sciences

Qualifications : Higher certificate

Year Obtained: 2023-2024

Name of institution : Thekwini Tvet College

Course : Public Relations

Modules : Marketing Management N4, Information Processing N4-N6, Office Practice N4-N6, Public Relations N5-N6, Communication N4-N6, Information Processing N4-N6 Year Obtained: 2018

Skills & Strengths

Communication skills: I can verbally express my thoughts in an effective manner as well as understand the submissions of others.

Cv: Nonopha Mkhungo Cell: 078******* Email: ***********@*****.*** Academic Writing

My career as Public Relations Officer Intern gave me the opportunity to read and digest large volumes of department of health and comments and this has developed my ability to write effectively and has also broadened my vocabulary.

Diplomacy

Through dealing with difficult clients and even superiors, I have gained the ability to maintain my composure in emotionally overwhelming situations and have learned how to tactfully approach confrontations.

Computer Skills

I am proficient with: Word Processing, Excel Spread Sheet and Micro Soft PowerPoint Experience

Public Relations Officer Trainee (Charles James Hospital) Responsibilities :

Taking Pictures of the event that can help the audience to understand Arranging Travel and accommodation

Responsible for updating the institution website and creating newsletter Complain Handling

Taking Minutes of The meeting

Assistant Educator:

Taking Messages

Answering incoming and outgoing calls

Updating computer records using database

Printing and photocopying

Preparing, organizing and storing information in paper and digital form Cashier:

Welcoming customers and help determine their orders Process customer orders and record them in the restaurant database Relay customer’s orders to the kitchen staff

Ensure all orders are delivered to the customers in a timely manner Accept cash and return the correct change

Tally money in the cash drawer at the beginning and end of each work shift Place food orders in the appropriate bags and boxes Respond to customer inquiries, issues receipts, and record customer suggestions Clean and arrange eating, service and kitchen spaces Help kitchen staff when they are in need

Cv: Nonopha Mkhungo Cell: 078******* Email: ***********@*****.*** Skills and Competence

Telephone etiquette

Time management

Multitasking

Communication skill

Team player

References

o Mr H Naicker HR Manager (Charles James Hospital) Phone : 084-****-***

o Mr M Dotye, Principal (Cwaka Primary School)

Phone : 076-****-***

o Miss N Phungula Manager (Nando’s)

Phone : 061-****-***/ 031*******

o Mrs Lorain Manager (Spar)

Phone : 039*******

Contact this candidate