Customer Service Automotive

MUHAMMAD USMAN

S E R V I C E M A N A G E R

WORK EXPERIENCE

SERVICE ADVISOR 2020-2022

TOYOTA ABBOT(ABBOTTABAD)

Contact for customers, scheduling service appointments, and providing detailed explanations of required repairs and maintenance.

Conducted thorough vehicle inspections to identify issues and communicated findings effectively to technicians and customers.

Utilized Toyota’s service manuals and computer systems to accurately document service history and warranty information.

Managed customer inquiries, complaints, and feedback, ensuring prompt resolution and high levels of customer satisfaction.

SKILLS

Strong knowledge of Toyota vehicles and maintenance procedures. Exceptional customer service and communication skills.

Proficient in using automotive service software and tools. Ability to multitask in a fast-paced environment.

Detail-oriented with a focus on accuracy and efficiency.

SERVICE MANAGER 2022 TO TILL NOW

PRINCE RANA MOTORS & CHERY CENTRAL ISLAMABAD

Managing daily service operations, including scheduling, workflow management, and customer service.

Implementing service strategies and achieving departmental goals.

Provided leadership and guidance to service advisors and technicians to ensure efficient and effective service delivery.

Handled escalated customer concerns and resolved issues to maintain customer satisfaction.

SKILLS

Strong leadership and team-building skills.

Extensive knowledge of automotive service operations and technical aspects. Excellent customer service and communication skills.

Proficient in using automotive service management software and tools.

Ability to analyze data and implement improvements for operational efficiency.

REFERENCES

REFERENCE WILL BE PROVIDED ON DEMAND

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