Process Improvement Financial Management

SS

STEPHEN SCHMIDT

*******@*****.*** 315-***-**** Tampa, FL 33629

Operations executive with expertise in leading clinical environments and optimizing processes to enhance patient retention and revenue. Demonstrated success in building high-performing teams within multi-site healthcare organizations. Combines strategic insight with operational discipline to improve workforce performance and patient satisfaction while ensuring compliance and service excellence. Strategic Planning & Execution

Multisite Clinical Operations

Healthcare Change Management

Regulatory & Compliance Oversight (HIPAA, OSHA)

Patient Experience Strategy

Cross-Functional Leadership

EMR Optimization & Data Integrity

Financial Management & P&L Accountability

Physician & APP Recruitment

KPI Development & Operational Dashboards

Process Improvement & Lean Methodologies

Value-Based Care & Preventive Models

Executive leadership

Business analysis

Process improvement

Financial management

Risk management

EMR optimization

Operational strategy

Regulatory compliance

Cross-functional collaboration

Acquisition integration

Budgeting and forecasting

AgeRejuvenation Tampa, USA

Interim Chief Operating Officer/Regional

Director of Operations

09/2024 - 04/2025

Boosted patient retention from 38% to 54% through streamlined clinical engagement and efficient service scheduling.

Achieved revenue growth of 25-45% per site by optimizing treatment adherence and enhancing visit conversion rates.

Established KPI-driven operations framework, increasing throughput and reducing no-shows while improving patient satisfaction. Led EMR enhancements, resulting in improved billing accuracy, optimized scheduling workflows, and enhanced compliance reporting. Reduced wait times and labor inefficiencies with workforce optimization and lean clinic workflow redesign.

Oversaw budget management, ensuring alignment with company financial goals and resource allocation.

Implemented process improvements that significantly enhanced productivity across multiple departments.

Managed cross-functional teams to streamline operations and improve interdepartmental communication.

Biodesign Wellness Tampa, USA

Vice President of Operations

08/2022 - 12/2024

Led strategic initiatives that exceeded targets for SSP, membership, and patient satisfaction.

Developed workforce planning and recruitment programs for NPs, coordinators, and care promoters, reducing turnover. Professional Summary

Core Competencies

Work Experience

Standardized protocols to streamline operations, reduce appointment delays, and optimize resource allocation.

Led HIPAA/OSHA compliance efforts, maintained regulatory alignment across all clinical services.

Utilized KPIs and operational dashboards to guide decision-making and process improvement.

Orthopaedic Associates of West

Clearwater, USA

Orthopaedic Clinical Operations Manager

02/2020 - 09/2022

Introduced standardized protocols to increase throughput and unify operations across all sites.

Boosted revenue through improved medication protocols and patient flow. Led cross-functional teams to reduce friction between front/back office, enhancing team cohesion.

Rotated across all sites to provide direct leadership and ensure quality service delivery.

East West Physicians Coconut Creek,

USA

Operations Manager

09/2017 - 12/2019

Increased patient retention to 80% by revamping BHRT education and improving engagement.

Served dual role as medical assistant and wellness consultant, enhancing care delivery.

Porter Adventist Hospital Denver, USA

Corporate Wellness Director

02/2012 - 09/2017

Led heart disease and diabetes education campaigns for 380+ patients; results published as a case study.

Acted as key liaison for senior care service coordination and patient transport compliance.

Fitness.Biz Winter Park, USA

COO & Owner

09/2008 - 01/2012

Built and scaled performance-focused wellness programs for athletes and general population.

Managed hiring, training, and performance of trainers to maintain high service quality and operational consistency.

Fitness Together Baldwin, USA

Manager/Head Trainer

04/2005 - 08/2008

Oversaw daily operations and staff management in fitness training environments.

Conducted performance evaluations to ensure quality of training delivered to clients.

Enforced customer service standards and resolved customer problems to uphold quality service.

Developed and implemented client engagement strategies to enhance retention.

Coordinated team schedules to optimize resource allocation and maximize efficiency.

Trained and mentored new trainers on fitness protocols and customer service standards.

SUNY Brockport Brockport, NY

Bachelor of Science (B.S.) in Healthcare Administration / Exercise Science Willing To Relocate: Anywhere

Education

Personal Information

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