Los Angeles Support Technician

Matthew Walker

Field Support Technician Logistics & Operations Specialist

Los Angeles, CA 323-***-**** ***********@*****.*** linkedin.com/in/mattthew-walker-686003261 PROFESSIONAL SUMMARY

Hands-on and dependable logistics professional with 12+ years of experience managing delivery operations, inventory tracking, and customer relationships. Skilled in using field technology like barcode scanners and mobile inventory tools to ensure accuracy and efficiency. Seeking a hybrid role where I can bring my operational expertise, technical adaptability, and drive for continuous learning into a field or support-focused position.

EXPERIENCE

Frito Lay, Torrance, CA - Route Sales Associate

Dec 2010 - Jan 2025

- Serviced 10-15 retail accounts daily while achieving 98% sales performance and maintaining minimal returns.

- Operated handheld scanners and mobile delivery software to track inventory in real-time.

- Built strong client relationships, customized product placement strategies, and resolved issues on the spot.

- Managed up to $20,000 in weekly inventory with 0 shrinkage or compliance violations. Metropolitan Transportation Authority, Los Angeles, CA - Transportation Bus Driver Jun 2010 - Jan 2011

- Operated transit vehicles on high-traffic routes while maintaining full DOT compliance.

- Completed digital inspection logs and reported maintenance issues using transit software systems.

- Prioritized passenger safety and resolved route delays through effective communication. Allied Universal, Long Beach, CA - Security Guard

Feb 2008 - Jun 2010

- Monitored commercial properties using CCTV and access control software.

- Logged daily activity reports and security incidents using digital reporting tools.

- Assisted with emergency response, site lockdowns, and routine security checks. TECHNICAL PROFICIENCY

- Barcode scanners and route optimization tools

- Mobile inventory and tracking systems

- Digital inspection logs & field reporting apps

- Microsoft Excel, basic computer troubleshooting

- Familiarity with networking and support workflows SKILLS

- Logistics coordination & route planning

- Inventory control & shrink reduction

- Technical troubleshooting (hardware/software basics)

- Customer service & client retention

- DOT & safety regulation compliance

- Quick learner, calm under pressure, team player

EDUCATION

Completed coursework toward B.A. in Business Management

- University of Arizona Global Campus

- West Los Angeles College - General Requirements

AWARDS

- Rookie of the Year - Sales Performance (2012)

- 10-Year Tenure Award - Frito Lay

PERSONAL NOTE

Known for staying calm under pressure and finding solutions quickly - whether on the road, in the warehouse, or working with a frustrated customer.

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