Customer Service Care
Resume:
Ravinder Kular
** ****** ***** **, ********, Ontario L7A 3P6
***************@*******.***
SUMMARY OF QUALIFICATIONS
• Demonstrated knowledge and background in customer service driven industry.
• Proficient in AS400, SAP, Manhattan, truck mate and Microsoft Office software applications
• Excellent in establishing a friendly yet professional environment that promotes attentive customer care which in turn generates return customers.
• Advanced experience in problem-solving, process management and analysis in a time sensitive environment.
• CSW diploma and current CPR and First Aid Certification
• Health and safety Certification and member of health and safety.
• Able to work independently with supervision or in a team.
• Good verbal and written communication skills with good customer service skills
• Detail oriented with highly organizational skills.
• Punctual reliability with desire to take on increased levels of responsibility.
• Experience in professionally carrying out all duties.
• OHSA & JHSC (Joint Health and Safety Committee) training and involvement
• Proficiency in spelling, punctuation and grammar
•
CAREER PROGRESSION
Maple lodge / Administrative Office 2022
• Responsible for monitoring returns, taking care of any replies.
• Cross-training on other tasks in department as assigned to ensure coverage for vacations and other absences.
• All emails were responded to in a timely manner.
• Scheduling training
• Provide on-the-job training, direction, guidance and assistance to other employees in the department.
• Always maintain confidentiality
• Record and maintain operational records and/or endorsements*
• Comply with Company Policies, Collective Agreements and/or Government Regulations
• Liaise with internal and external customers
• Ordering of office supplies
• Managing the customer pick up sheet to make sure that driver has a door, if driver not loaded within 1 hour, we need to communicate with shipping asap to find out the delay and remedy.
• Friday’s planning for Saturday, Sunday and Monday Picking Lists and paperwork to warehouse floor
Ravinder Kular
29 Silver Egret Rd, Brampton, Ontario L7A 3P6
***************@*******.***
• Estimated Summary Sheets to carriers daily, Picking List scanning. Shift Transition reports reviewed from the night before and discuss any issues.
• Metro Ontario planning Wilsons – report must be generated and planned with skids and times by 4 pm latest.
• Organize and prioritize workload to meet deadlines
• Works with minimal or no supervision
• First level troubleshooter of hardware/software
• Operate mainframe printers and related equipment
• Task allocation may vary from one department to another
• Assist Outbound Generate end of shift reports, pick up Schedule for the day, ASN Food Basics reporting EDI by 8 am, Loblaws Pick up Schedule – emailing customers by 7:30 am, Activated Shipment Report, Short Report – providing for 8:15 am call
• Act as the point of contact and handle customers’ individual needs.
• Policies, Processes & Procedures.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Developing positive relationships and handling customers’ needs V4U logistics Dispatch 2018-2021
• Providing excellence in customer service and first place of contact for client inquiries, concerns, and complaints with special attention to key assigned accounts.
• Coordinate special projects as assigned and monitor movement of shipments from overseas offices to YYZ and send pre-alert notices to customers for upcoming shipments.
• Assistance within the import/export operation ACI and ACE (air, ocean, freight, and customer service) ensure accurate processing of paperwork to minimize errors.
• Ensuring business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot.
• Audit invoices
• Operate mainframe printers and related equipment
• Coordinate maintenance and up-keep of equipment problems
• Analyze, design, format and produce creative high-quality documents, reports, etc.
• Record and maintain operational records and/or endorsements
• Comply with Company Policies, Collective Agreements and/or Government Regulations.
• Ensuring accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing. Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.
• Coordinate shipments and send pre-alert notices to customers and related departments as required.
• Link load system, finding loading, booking inbound trucks from the USA,
• Providing back-up support within the department during busy periods, vacations, and unexpected employee absences.
Ravinder Kular
29 Silver Egret Rd, Brampton, Ontario L7A 3P6
***************@*******.***
• Participate in proactive team efforts to achieve departmental and company goals.
• Providing leadership to others through example and sharing of knowledge and skills.
• Perform all other job-related duties as required by management.
• Inventory Control; Perform Aged OLPN’s reduction role.
• Assist Outbound Generate end of shift reports.
HOME DEPOT CANADA RDC - Inbound Office Associate May 2012- 2017
• Scheduled and coordinated inbound shipments as directed by client.
• Provided accurate and timely Inbound Shipments Log updates • Reviewed, analyzed, and updated Inbound Logs based on daily dispatch manifests, consolidation sort records, ASN, bulk pending log, work orders, trailer discrepancies, bulk sort/put away, Maves rec’d dates, Damco inbound POs, Pro bills, tally sheets and Hold and Priority POs,
• Created Inbound PO receiving packets.
• Assisted drivers at the driver’s window.
• Participated in cross functional training and trained team members as needed.
• Traveled to Home Depot outlets as required.
• Inputted Advance Shipping Notice (ASN) into our warehouse management system (WMS), PkMS
• Responded to all internal or client inquiries (via telephone, email, fax or in person) in a professional, polite manner.
• Data entry of personal details of multiple customers
• Managed order flow in the system (PKMS) and on the floor with the team.
• Performed inventory control by verifying delivery loads.
• Received and checked invoices for accuracy.
• Answered emails pertaining to discrepancies with the West deliveries. EDUCATION & PROFESSIONAL DEVELOPMENT
Community Service Worker – Diploma 2011-2014
OSSD Diploma Harold M. Braithwaite Secondary School REFERENCES: Available upon request
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