High School Collections Specialist
Resume:
MANUEL OLAGUE
***********@*****.*** eo
Montclair, CA 0
SUMMARY
Highly motivated and results-driven Collections Specialist with more than 15 years of
experience in managing accounts. Skilled in negotiating payment terms, establishing
payment plans, and working closely with clients to resolve financial issues while maintaining
positive customer relationships. Proven ability to meet and exceed collection targets, reduce
outstanding balances, and contribute to the overall financial health of the organization.
EDUCATION
Azusa High School
High School Diploma
1996 - 2000
SKILLS
Account Management
Collection
Management
Problem Solving Skills
Communication
Adaptability
Good work ethic
Dependable
Teamwork
Customer service
Types over 30 words
per minute
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Medi-cal
AWARDS
¢ GC Services Team Lead
¢ Perfect Attendance
¢ Highest Collection Percentage
PROFESSIONAL EXPERIENCE
Financial Counselor, Aurora Charter Oak
February 2024 - January 2025
+ Created detailed budget plans to optimize resource allocation and enhance financial stability.
Manage debt repayment strategies, facilitating improved financial wellness for clients.
+ Evaluated and determined insurance eligibility, ensuring clients received necessary coverage.
* Navigated various resources to connect clients with appropriate financial assistance
programs.
+ Performed comprehensive financial assessments to identify clients needs and inform
strategic planning,
Accounts Resolution Specialist, Personnel Concepts
March 2018 - November 2023
+ Analyzed complex financial information in order to identify inconsistencies in customer
accounts.
+ Facilitated internal meetings with other Account Resolution Specialists to review difficult cases.
+ Prepared monthly summary reports outlining collections activities from previous months.
* Utilized problem solving skills to quickly identify solutions that meet both company and client
needs.
+ Negotiated repayment plans with customers based on individual circumstances.
Collections Representative Team Lead, GC Services
March 2017 - March 2018
+ Assisting upper management and day-to-day activities. Operating of the dialer
system, inbound and outbound of payments via credit card. Check and postdated
check. Handling of escalated calls with customer resolution computer responding to
faxes, scans, and emails. Review of car recordings for customer disputes.
Medical Collector, Conifer Health Solutions
2012 - February 2017
+ Managed collections for over 150+ patient accounts, working closely with insurance
companies, patients, and healthcare providers to resolve outstanding balances.
+ Negotiated payment arrangements with patients and established financial plans to
settle outstanding balances.
Utilized billing software to track, update, and monitor account status, ensuring all
communications and payments were recorded accurately.
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