Project Manager Management

Uday Raj

Email: *************@*****.***

Phone: +1-520-***-****

Professional Summary

Lead Technical Project Manager with 11+ years of experience successfully leading projects from initiation to completion. Skilled in managing cross-functional teams, coordinating resources, and ensuring projects are delivered on time, within scope, and within budget. Proven project management experience, leading cross-functional teams and delivering projects within scope, budget, and schedule using PMI-aligned frameworks. Technical expertise with Azure DevOps and SharePoint, driving backlog management, release tracking, and collaboration for seamless project execution. Strong expertise in stakeholder management, risk assessment, and process optimization, with proven ability to adapt methodologies such as Agile, Waterfall, and hybrid approaches to meet project needs. Recognized for driving efficiency, solving complex challenges, and delivering high-quality results that support organizational goals.

Technical Skills

Project Management Tools: MS Project, JIRA, Trello, Asana, Smartsheet, Wrike Agile & Scrum Methodologies, Waterfall, Hybrid Project Management

Enterprise Resource Planning (ERP): SAP, Oracle, Microsoft Dynamics, Workday

Customer Relationship Management (CRM): Salesforce, HubSpot, Zoho CRM

Financial Systems: PeopleSoft, QuickBooks, Hyperion, NetSuite

IT Service Management: ServiceNow, BMC Remedy

Business Intelligence & Reporting: Power BI, Tableau, QlikView, Crystal Reports

Collaboration Platforms: MS Teams, Slack, Confluence, SharePoint

Cloud Platforms: AWS, Microsoft Azure, Google Cloud Software Development Lifecycle (SDLC) Management

Risk Management Tools: Risk Register, ARM (Active Risk Manager)

Professional Experience

Lead Technical Project Manager

Wells Fargo, San Francisco, California Oct 2020 – Present

Roles and Responsibilities

Managed stakeholder communication, providing regular updates on project milestones, risks, and mitigation strategies.

Conducted risk assessments and mitigation strategies for financial data systems, ensuring compliance with industry regulations.

Monitored project financials in Clarity, including cost plans, capital vs. operating expenses, and variance reporting, to support accurate forecasting and executive reporting.

Directed system enhancements and automation initiatives for mortgage origination, servicing, and securitization platforms, reducing operational costs and improving regulatory compliance.

Coordinated wealth management technology projects, including portfolio management systems, client onboarding solutions, and financial planning platforms, enabling advisors to deliver a seamless client experience.

Coordinated implementation of large-scale financial systems, including ERP platforms, trading applications, risk management tools, and payment gateways, ensuring seamless integration with existing infrastructure.

Championed Agile, Waterfall, and hybrid methodologies to deliver financial projects efficiently, adapting governance models based on project complexity and stakeholder needs.

Utilized Azure DevOps to manage project backlogs, track progress, and coordinate releases, ensuring transparency and accountability across development and QA teams.

Oversaw SharePoint-based collaboration environments, driving documentation consistency, version control, and seamless information sharing among stakeholders.

Coordinated business analysis and test activities, gathering and validating requirements, supporting UAT planning, and bridging communication between business stakeholders and technical teams.

Built and guided high-performing teams, assigning tasks, monitoring progress, and providing feedback to foster accountability and successful project outcomes.

Identified and mitigated project risks and issues, proactively developing contingency strategies and ensuring escalation paths were clear to leadership.

Developed and executed communication plans, delivering status reports and presentations to executive sponsors, stakeholders, and senior management to ensure alignment and visibility.

Negotiated and secured resources across business units, balancing competing priorities while maintaining project momentum.

Applied project methodologies (Agile, Waterfall, and hybrid approaches) based on project needs to optimize execution and stakeholder satisfaction.

Managed rollouts of wealth management CRM tools, ensuring seamless data integration with portfolio management and compliance systems.

Facilitated daily stand-ups, sprint planning, backlog refinement, and retrospectives for technical teams, driving collaboration, accountability, and continuous improvement.

Directed the integration of SWIFT messaging standards (FIN, ISO 15022, and ISO 20022) with treasury and payments platforms, ensuring secure and compliant global transaction processing.

Established and maintained project governance frameworks tailored to financial regulatory environments such as SOX, PCI DSS, and GDPR, ensuring compliance at all phases.

Oversaw implementation of risk management frameworks within financial systems, ensuring monitoring and reporting of exposures across credit, market, and operational risk.

Developed and maintained technical project documentation, including design specifications, workflows, process maps, and user training guides.

Facilitated workshops and training sessions for finance and technical teams, ensuring knowledge transfer and effective adoption of new systems.

Supported digital transformation initiatives within finance, including automation of manual workflows, robotic process automation (RPA), and AI-driven financial analytics.

Worked closely with compliance and audit teams to ensure credit card systems aligned with anti-money laundering (AML) and Know Your Customer (KYC) regulations.

Managed end-to-end implementation and upgrade projects of Loan IQ platforms, ensuring smooth integration with core banking systems and alignment with credit risk and lending processes.

Collaborated with QA and UAT teams to develop robust testing strategies for financial systems, validating accuracy, security, and compliance with audit requirements.

Senior Project Manager/Program manager

New York State Department of Health, New York Sep 2019 – Oct 2020

Roles and Responsibilities

Directed advanced reporting and health analytics projects using SAS, Tableau, Power BI, and SQL, providing actionable insights for policy makers and program leaders.

Managed implementation and optimization of EHR systems (Epic, Allscripts) to support clinical workflows, regulatory reporting, and statewide interoperability initiatives.

Partnered with Project and Program Managers on larger initiatives, contributing creativity, analytical problem-solving, and adaptability to complex challenges.

Prepared executive-level reports and dashboards summarizing project health, risks, and progress to support data-driven decision-making.

Demonstrated self-direction and independence, while thriving in collaborative environments and managing multiple priorities effectively.

Directed integration of EHR/EMR platforms with state Immunization Information Systems (IIS) to ensure accurate vaccination tracking and compliance with CDC requirements.

Oversaw compliance audits and automated reporting processes using ServiceNow, Splunk, and Tableau, ensuring data transparency and readiness for federal audits.

Spearheaded complex data migration initiatives, ensuring data integrity and compliance with HIPAA standards throughout the migration process, while maintaining zero downtime in critical healthcare systems.

Ensured alignment of project deliverables with healthcare regulatory requirements and best practices.

Managed the implementation of automated testing processes, verifying data accuracy and system performance post-migration.

Spearheaded data migration efforts, ensuring accuracy and compliance with HIPAA standards during the transition.

Directed UAT sessions to validate system functionality and compliance with regulatory standards, leading to successful project deployment.

Directed system interfaces between Medicaid systems and state health registries using HL7/FHIR to ensure accuracy of eligibility, claims, and patient outcomes.

Oversaw risk management and mitigation strategies related to data migration, ensuring no data loss or system downtime during critical healthcare operations, which improved patient care continuity and system reliability.

Implemented cutting-edge data security protocols, ensuring that sensitive patient data was protected against breaches and maintaining full compliance with healthcare regulations, including HIPAA and GDPR.

Orchestrated the adoption of Agile methodologies across healthcare projects, accelerating the development cycle and delivering system enhancements faster while maintaining rigorous standards of quality and compliance.

Created detailed process flow diagrams using MS Visio to enhance team understanding of healthcare workflows and facilitate smooth system integration.

Provided post-implementation support, including training for healthcare providers and IT teams on system usage and maintenance.

Project Manager

Lineage Logistic, Novi MI May 2017– Sep 2019

Roles and Responsibilities

Managed stakeholder relationships, ensuring alignment between business needs and technical solutions.

Coordinated the end-to-end implementation of supply chain management systems, including demand planning, procurement, logistics, and warehouse management modules, ensuring seamless integration with enterprise applications such as ERP and CRM.

Partnered with finance and procurement stakeholders to ensure ERP-driven compliance with budgeting, approvals, and vendor payment workflows.

Coordinated with suppliers using Supplier Relationship Management (SRM) tools to strengthen vendor relationships, track compliance, and ensure service-level agreements were met.

Implemented and managed ERP systems (SAP/Oracle/Microsoft Dynamics) to streamline supply chain processes, integrating procurement, finance, and inventory operations for improved efficiency.

Managed vendor relationships and third-party technology providers for supply chain solutions, negotiating contracts, monitoring performance, and ensuring compliance with service-level agreements.

Configured and supported Warehouse Management Systems (WMS) to optimize inventory storage, picking, packing, and shipping processes, ensuring accurate real-time stock visibility.

Project Manager

Liberty Mutual - Boston MA Nov 2016– April 2017

Roles and Responsibilities

Led the modernization of the EPAS system, automating key policy lifecycle processes for property and casualty insurance policies.

Collaborated with underwriting and claims departments to identify pain points and streamline policy management workflows.

Managed the UAT process to ensure the EPAS system met both business requirements and regulatory standards.

Led cross-functional teams, coordinating between IT, business, and compliance teams to ensure seamless system integration.

Conducted gap analysis and implemented solutions to address regulatory changes in the insurance industry, ensuring compliance with evolving policies.

Designed and maintained project documentation including business requirements documents (BRDs), user stories, and technical specifications, ensuring clarity, alignment with business goals, and adherence to best practices.

Conducted extensive gap analysis and impact assessments to ensure that all system upgrades and regulatory changes were fully compliant with state and federal insurance regulations, reducing the time and complexity of external audits.

Developed detailed user stories and acceptance criteria to guide the development of new system features.

Implemented automated testing procedures using SQL scripts to validate system performance and data accuracy.

Project manager

Client: Amazon Development Center, India. Sep 2014– July 2015

Responsibilities:

Led cross-functional coordination between Amazon.in and Amazon.com support operations, ensuring alignment of processes and consistency in customer experience across geographies.

Managed end-to-end resolution workflows for multichannel escalations (email, chat, voice), optimizing processes for order tracking, refunds, returns, and account management.

Established documentation and reporting standards in CRM systems, improving quality monitoring, audit readiness, and compliance tracking.

Collaborated with cross-department stakeholders to define escalation handling frameworks, reducing response times and improving customer satisfaction scores.

Initiated process improvement projects by analyzing recurring customer pain points and implementing automation or workflow changes.

Coordinated with product and technical teams to escalate systemic issues, track resolution progress, and deliver timely communication to impacted stakeholders.

Project manager

Client: Google Operations Center, India Jan 2014 – Aug 2014

Responsibilities:

Delivered technical and functional support for the DV360 (Display & Video 360) platform, assisting global advertisers with campaign setup, troubleshooting, and performance delivery issues, ensuring seamless execution of programmatic campaigns.

Led end-to-end delivery of technology and internet-based projects, ensuring alignment with business objectives and digital transformation goals.

Oversaw software development lifecycles (SDLC), from requirements gathering, design, coding, testing, deployment, to post-implementation support.

Collaborated with cross-functional teams including engineering, product management, UX/UI, data analytics, and DevOps to achieve project outcomes.

Defined project scope, milestones, deliverables, and timelines for web applications, mobile platforms, and enterprise technology systems.

Managed SaaS and cloud-based implementations (AWS), ensuring scalability, security, and high availability.

Collaborated with IT teams to enhance call center technologies, including CRM systems, ticketing platforms, and IVR (Interactive Voice Response) solutions.

Education

Master of Science in Business Analytics from Trine University, USA. 2016

Bachelor of Computer Science from GITAM University, India. 2013

Certification

PMP – Project Management Professional (PMI)

CSM – Certified ScrumMaster (Scrum Alliance)

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