Data Entry Customer Service

Alma Arellano

Maricopa, AZ / *************@*****.*** / 480-***-****

Core Strengths

• Strong organizational skills • Strong client relations

• Creative problem solver • Large cash/check deposits

• Listening skills • Training development

• Excellent communication skills • Local/state health laws

• MS Windows proficient • Telephone inquiries

• Problem solver • Customer service

• Fast learner • Credit card processing

• Data entry • multi-line phone usage

• Cash flow management • Spreadsheets

Work Experience

Quorum Health (formerly Steward Health Care-formerly-Iasis Healthcare) Phoenix, AZ

April 2006 – March 2025

Cash Poster / Financial Analyst

09/15/2017 – 08/20/2025

Post payments to practice management system (live checks within 24 hrs., online credit card payments the next business day, EFT deposits within 72 hrs.)

Records batch totals with date and initials on payment receipt spreadsheet

Balances batches and runs transaction reports

Verified all EFT deposits and scanned checks have been posted by month end

Properly communicated and documented payment denials in the practice management system and to the appropriate billing representative in a timely manner

Identified any payments not being paid at the allowed/contracted amount and communicates this to the appropriate billing representative

Batched patient statements electronically on a weekly basis

Created invoices for attorney fees and communicates with physician offices upon receipt of payment

Cross trained to provide department coverage in charge entry

Maintained professional knowledge regarding medical billing and coding procedures, insurance carriers, federal programs, etc.

Cash Control Specialist

05/13/2013 – 09/15/2017

Received, prepared and reconciled daily deposits for SLMC, TSL, and BHC in addition to all other cash collecting and point of service departments

Assured that departments making cash drops use secure bags with key entry locks

Responsible for balancing the Cash Receipt Journal and ensuring correct cash denominations (cash & coins, checks or credit cards) are recorded appropriately

Provided a secure environment for maintaining corporate cash control policies

Responsible for identifying and immediately reporting overages and/or deposit shortages

Reviewed and added insurance, processes the IAB, and checks eligibility

Posted daily adjustment requests and monitors special I-Plans, Federal and commercial

Reviewed and processed adjustments for Financial Class “UA” Undocumented Aliens and the Flat Rate reports Patient Accounts Representative

04/10/2006 – 05/13/2013

Customer service: took care of patient questions, concerns and complaints in a timely manner

Excellent interpersonal communication and customer service

Ability to verify insurance eligibility and benefits

HBO/STAR competency: adding & deleting insurance plan codes, changing financial class, entering notes and other functions related to patient accounting

Reviewing credit balances in financial class R for patient refund and/or transfer credit balance to other patient accounts

Receive, review and fulfill requests from attorney offices and collection agencies in a timely manner

Charity applications, billing insurance, Epremis competency, accepting patient payments, and completing daily cash receipt log accurately

Cash deposits for TSL, SLMC, and BHC; keying in approved adjustments Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed

Researched and rapidly resolved client conflicts to prevent loss of key accounts

Able to deal effectively with all employees and external business contacts while conveying a positive service- oriented attitude

Ability to communicate effectively; productive and versatile, able to adapt quickly to new and challenging environments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction Customer Follow-up

Ensured that customers were satisfied with company products and services by making follow-up calls on purchases

Database Maintenance

Assisted in managing the company database and verified, edited, and modified members' information

Multitasked effectively

Monetary Transactions

Handled cash, check, credit, and automatic debit card transactions with 100% accuracy Company Awards

Received 2011 Employee of the Quarter

Educational Background

Bel Air High School - Diploma-Graduated 1986

Computer Career Centers of Texas - Registered Medical Assistant - 05/19/1992 Computer Career Centers of Texas - Medical Information Specialist- 04/22/2005 Externship at Texas Tech Medical Center in Pediatric Unit 04/08/2005-05/27/2005

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