Customer Service Home Health

***** ******** ****** ***** 323-***-**** Baldwin Park, CA 91706 Email: ************@*****.***

NICOLE STARK

Summary To obtain a position within a health organization/environment that will embrace my knowledge as well as encourages growth and enhancement.

Education November 16, 2009- Present Home Health certification

August 9, 2009–November 16, 2009 CNA certification

CPR Certified

January 2007 – Current Long Beach Community College

Health Educator / Nursing

September 1992 – June 1996 Theodore Roosevelt High School

Los Angeles, California

Languages Fluent English and Spanish Read and Write

Work Experience

June 1,2020 - Current

Owner at the Jersey Girl

Operating online sales for sports apparel.

Customer service calls and in person interactions

October 2016- June 1,2020 Home Furniture International Vernon, California

Customer Service Supervisor

●Managing customer service representatives, teaching them how to utilize 4P and XSELLCO

●Training associates policies and procedures for all the different marketplaces we sold merchandise on

●Preparing work schedules, lunch and break schedules adhering to California State Law

●Answering over 200 emails on a daily basis, addressing customers complaints and concerns

●Answering approximately 60 calls on a daily basis, escalated phone calls, assisting customers, problem solving

●Following up with customers with replacement parts, providing them with replacement tracking numbers, working with FEDEX and UPS to ensure delivery of all products

●Time Management, answering and addressing all emails within a 24 hours time frame, weekends included

●Filed Claims with both Carriers and Marketplaces

●Inventory Control, accuracy, ensuring listings were accurate, reported discrepancies

June 2014 – October 2016 KNA Shoe Distribution Santa Fe, California

Office Manager

●Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

●Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

●Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

●Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

●Completes operational requirements by scheduling and assigning employees; following up on work results.

●Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

●Maintains office staff by recruiting, selecting, orienting, and training employees.

●Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

●Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

●Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

●Contributes to team effort by accomplishing related results as needed.

June 2009 – June 2014 Planned Parenthood Los Angeles, California

Supervisor

●Affiliatee goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.

●Participate in health center efforts to achieve established goals for productivity and quality metrics.

●Participate in health center/affiliate efforts to achieve established revenue cycle goals.

●Perform and/or coordinate the following back-office functions:

●Obtain social history, interview and educate clients ensuring informed consent

●Perform options and abortion education; make appointments/referrals for follow-up medical services.

●Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections) package specimens for outside lab tests, record lab results.

●Obtain vital signs (blood pressure, height, weight, etc.).

●Clean and sterilize equipment and stock lab and exam rooms.

●Assist Clinicians as needed.

●Gather information regarding sensitive subjects such as rape, STIs, risks of sexual activity for early teens, and abortions.

●Input and update computer client data information. Responsible for the accuracy of client information entered into the Agency’s Practice Management system and Electronic medical Record system.

●Perform and/or coordinate the following front-office functions when necessary:

●Greet clients, answer phones, refer calls, and make appointments.

●Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collect fees and donations per Agency guidelines, complete appropriate forms and obtain signatures per Agency policy review and reconcile billing on a daily basis.

●Input and update computer client data information.

●Schedule appointments for family planning including but not limited to contraceptives and abortion services.

●Provide Abortion referral and education.

●Provide sterilization education and education.

●Assist and support the clinical staff in the provision of family planning and other medical services.

●Comply with all safety policies and procedures including infection control.

●Ensure compliance with all regulatory requirements (e.g. annual TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per Agency policy and regulatory mandates.

●Attend trainings, staff meetings and in-services to maintain and increase knowledge of protocols and procedures.

●Ensure client satisfaction and treat every client/customer with confidentiality and compassion.

●Prepare center for opening and secure for closing, as required.

●Understand the organization’s services and priorities and collaborate and cooperate with others to get the job done.

●Identify and report errors, near misses, and employee, patient and customer safety concerns in a timely manner.

●To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible.

●Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.

February 22, 2002 – June 2009 The Home Depot

Carson, California 90045

Department Supervisor

●Maintain and analyze weekly sales, inventory, best seller and on-order reports, which are used as tools to develop, forecast and maintain sales

●Communicate with all team members

●Writing schedules for sales associates

●Excellent customer service; following up with customers

●Manage department’s paper work flow

●Implementing weekly strategies

●Knowledgeable of all company reports

●Preventing shrink

●Implemented basic stock program – shelves are never bare.

●Answering all incoming phone calls

●Transferring merchandise from store to store

●Coordinate special purchase orders and respond to vendor problems.

●Cashier back-up

●Ensure accuracy of all data input

●Knowledgeable of internet

●Filing

Summary of Skills

●A dedicated, hard-working individual with a positive attitude

●Work well independently and as an active team player

●Creative, productive and quick to learn new concepts

●Problem solver, multitasked and detail oriented

References Available upon request

Contact this candidate