Office Manager Front

Maya L. Chaaban

951-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Goal-Oriented manager dedicated to continuous improvement and driving positive business impact with a proven ability to drive business growth and improve workflow efficiencies with the ability to establish rapport with consumers to exceed goals

EXPERIENCE

Atlas Auto Glass LLC Redlands, CA Front Office Manager March 2022- Present Provide excellent customer service, process payments for services performed,

educate, train and maintain compliance with company standards. Take necessary actions to meet daily, weekly and monthly sales goals.

Follow up on back ordered parts, document actions in the management system, coordinate returns and credits of parts and confirm they are picked up daily.

Create employee schedules, submitting payroll, balance registers, close out invoices, and prepare bank deposits.

MGR Management Ontario, CA Community Manager March 2017- March 2022 Timely collection of rent and other incomes, maintain accurate records of rental income, expenses, and tenant information. Negotiate and manage leases, rental agreements, and contracts. Manage tenant relations, including resolving disputes and enforcing rules.

Develop and implement strategies to maximize rental income and tenant retention, oversaw maintenance and repair of rental units, developed and implement preventive maintenance plans.

Oversaw all financial reports, audits with property accountant, and legal matters with associations' attorney. Ensure resident files and Yardi data are maintained in accordance with compliance and property management policies and regulations. Allied Financial & Associates Corona, CA Front office Manager January 2015- February 2017

Responsible for the running of the front desk, supporting, training new hires, supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Defining and implementing front desk objectives and procedures.

Administration of the payroll compliance area, checking reports, sending out letters, running weekly reports for payroll compliance, and report for the company as a whole.

Interact with clients, vendors and visitors and ensure that guests are taken care of, brought to appropriate rooms and all meetings are on track for the day.

NPM Staffing Ontario, CA Leasing Agent March 2013- January 2015

Present properties and provided amenities in a positive light to prospective tenants. Responsible for responding to all credit checks as well as fulfilling all administrative duties including answering phones, mailing correspondence, filing, assisting with clerical duties, etc.

Advertise available properties using a variety of media and promoting materials, determine the needs, living standards and economic viability of prospective customers and stay knowledgeable of the property’s market status.

Negotiate leasing terms and conditions and close deals, ensure proper maintenance and inspect properties periodically to maintain community standards.

Baymont Inn and Suites ( La Quinta) Ann Arbor, MI Director Manager March 2000- January 2008Managed, budget and human resource

Strategically coordinated the revenue management process/ procedure for revenue center maximizes revenue/ growth market

Management and maintenance inventory control system and reporting

Direct staff to preform their job tasks b

Overlooked customer relations and employees complaints, account receiving/ purchasing invoices,, profit revenue discrepancies reports, human resource and hiring and training

Update all third party websites and marketing rate and information while overlooking staff front office, maintenance, housekeeping, open communication with vendors, corporates and owners Also in charge of sister property days inn

KEY SKILLS AND COMPETENCIES

Strong negotiating, counselling, and problem solving skills

Working knowledge of Microsoft office suites word and excel

Able to work well as a team and on own initiative

Fluent Arabic and English

EDUCATION

St Clair college Windsor Campus/ Bachelor’s Degree Windsor, Ontario Hotel Management & Business Administration & Marketing September 1990-december 1996 Grace hills and HUD /Fair housing/Leasing planning/inquiries/touring/closing/workplace Since 2015 Certified First aid and C.P.R saint John Ambulance updated 2017

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