Human Resources Project Management
Resume:
Specialized as Operation Supervisor & Manager, with great interpersonal skills and
critical thinking. Experience developing databases to strategically audit production to maximize returns of investments to meet clients’ needs and satisfaction, maintaining constant and direct communication with the leadership team at all levels. Accomplished and strategic professional with over 14 years of progressive experience in operations leadership, human resources, finance support, and cross-functional coordination. Renowned for spearheading high-level administrative initiatives, optimizing operational performance, and delivering measurable outcomes through corporate-wide project management. Expert in vendor negotiations, HR systems, budgeting, and employee engagement. Excels at fostering executive collaboration and managing enterprise-level programs with precision and professionalism. Summary
Milton John Selis Tinoco
2612 Floral dr. Bakersfield,
California. 93305
******.*********@*****.***
Strengths
Business strategies and action plans
Data Analysis & growth development
Continuous improvement on
evaluation methods to
achieve Company needs and
goals.
Team leadership and
multitasking
team work and corporate
events planing
Strategic HR Operations &
Executive Support
Budget Management &
Financial Reconciliation
Corporate Event Planning &
Project Oversight
Vendor Contracts,
Procurement & Facilities
Multisite Coordination &
Onboarding Programs
POS, Credit Card & Invoice
Reconciliation and
procurement
Languages
Spanish: native
English: advance
PROFESSIONAL EXPERIENCE
READY WORK & GRIMMWAY ENTERPRISE
Human Resources Assistant, Human Resources Clerk & Human Resources Coordinator. – MAR 2023- JUNE 2025
• Promoted through three levels due to outstanding performance and leadership initiative.
• Direct and coordinate all executive-level HR meetings, ensuring strategic alignment and administrative efficiency.
• Administer companywide budget planning, vendor negotiations, and compliance- driven procurement processes.
• Oversee invoice lifecycle, credit card reconciliation, and POS batch closings across departments.
• Serve as project lead for large-scale corporate initiatives, including holiday gifting, Thanksgiving operations, and employee events.
• Manage onboarding, badging, orientation, and employee record support for multiple locations.
• Maintain executive-level office supply systems, contractor approvals, inspections, and repair oversight.
• Performed candidates elegibility verification for the hiring process, Process the employees badging for new hires.
•Performed new hires onboarding process, orientations, and guidance through the california sexual harassment trainings.
•Maintain constant reconciliation and Invoice processing for the Human Resources preplacement process and Drugscreening.
•Prepare and process employee Temp conversions and process through Icims, doclink, and complete entire process until conversion completed. Education
Technological Base
INSIGHTS
Strategies planning
QA Key Accounts
Clients satisfaction Goals
Sales/CSR
Product Marketing
UPOLI Nicaragua
Accounting & minor in Finance
(Not completed) 2012-2016
Private High School “La
Purisima” - 2011
Bakersfield Adult School (High
school Diploma) - 2025
Liberty One Realestate
Sales & Marketing agent & Administrative Assistant OCT 2021 – OCT2022 Marketing and Generating Sellers Lead, finding homeowners who wanted our assistance in selling their properties through calls or door knocks. Generating buyer leads and Property Management leads. Property management: Perform inspections on properties we have rented and file information into the database. Tri source International (TSI)
SUPERVISOR & OPERATIONS MANAGER Mar 2015 – Sep 2021 At TSI I was a SUPERVISOR/OPERATIONS MANAGER, I started Opening a new campaign by myself, that campaign name was Jarus CPA, I was a CPA assistant/office administrator were I had a constant communication directly with the client doing a lot of back office work, like generating leads for Real estate, bookkeeping, organizing his calendar and remotely administrating his Irvine Office. I was also the accountant for another campaign named Pro General, it’s a vehicle insurance company for CA and FL I was in charge of balancing the payments that are received on a daily basis, handling over $100K and over
$10M on the monthly report. Dealing directly with that other client. I was also in charge of a Medical campaign called Nationwide Medical. I was doing Audits with AAI (DG2), I had in charge a plumbing campaign named JB OFFICE, and was doing QA on it. In general, I helped in different areas due to my ability to multitask and to learn fast, creating valuable support for TSI.
MISSION: I was in charge of keeping direct contact with clients for the campaigns I had in charge, making sure goals were met, QA, staffing, and attendance. Part of the campaign list;
Jarus CPA, Pro General, JB Office, AAI (DG2), Nationwide Medical, AMICUS MEDIA GROUP…
ACHIEVEMENTS:
Able to bring campaigns like ProGeneral from 3 to 18 in a matter of 4 Months I was awarded as Employee of the Year because I was able to generate good profits for the company through the growth of campaigns, consistency, and hard work. Through 2018-2019 Oversight Survey.com – RECRUITING TEAM As a Recruiter Lead and Operations Manager, I was able to provide knowledge and support to representatives who were recruiting by giving them the tools and resources they needed to perform their job duties. Reps were supposed to be able to provide tech support to onsite agents and also recruit new agents to perform onsite jobs for restocking shelfs at local stores. Working with agents all over the US. From 2020-2021, I worked with a client named Remote Reps. Sales agent & Virtual Administrative Assistants. Remote Reps campaign started a solar panel selling position due to the outstanding service and strategies I was able to bring to the team, we also added grocery sales agents & administrative assistants. Part of the duties were making calls, following up, submitting reports on Excel sheets, and also doing data entry on a CRM System.
GEEKS ON SITE
SALES AND CUSTOMER SERVICE SENIOR SUPERVISOR & TRAINER- Dec 2013 – Mar 2015
At Geeks On Site SR.SUPERVISOR. I was in charge of SALES AND CUSTOMER SERVICE AGENTS. I was also in charge of being the PARTS SALES TRAINER. Part of my role as SENIOR SUPERVISOR was providing new strategies to our 3 sites, Nicaragua, Bolivia, and Peru, part of the action plans were doing weekly skeps with all agents, taking care of workforce panel, and making sure agents were following their schedules on time, Monitoring calls for agents to and in addition to that our weekly meeting with supervisors from all 3 sites. Tracking and analyzing data to audit and target areas to improve the performance of employees.
MISSION: Provide strategies to increase customer satisfaction and reduce the number of subscriptions canceled, increase company profit by making sure our agents are providing the correct information and using the proper retention process when a cancellation.
ACHIEVEMENTS: After 2 months of providing the best customer service experience as an agent, I was selected to be a supervisor. I performed the position of a supervisor for over a year, having a team of 14 agents my team became the best team out of the entire campaign.
Had tremendous personal growth within the company and responsibility too, I was a formal supervisor, but I was working as a Senior Supervisor Manager. I was able to build up a QA department from 0 at a certain time when the company urgently needed to track the Quality of Employees. STREAM
US CELLULAR CUSTOMER SERVICE Jun 2013 – Dec 2013 Functions as a Customer Service Rep:
Completed calls with all QA requirements
Meets customer satisfaction
Be always on time
Support other as a jr Team lead.
SITEL
CAPITAL ONE BANK CUSTOMER SERVICE July 2011 –Jun 2013 Capital One: I started my first Customer service experience, Functions as a Customer Service rep:
Completed calls with all QA requirements
Meets customer satisfaction
Be always on time
Achievements as a Customer Service agent:
Due to great scoring I was rewarded with an iPhone and a paid trip to a Resort. PROFESSIONAL REFFERENCE
Lewis Alaniz
Fragancias Alaniz Owner
*************@*****.***
Henrry Alanizlevis17@Cortez hotmail.com
Music Producer Keyboard HR Owner
*****************@*****.***
NICALLCENTER
SALES SUPERVISOR; Sales opening & Closer for yellow and White pages Jan 2010 – July 2011
• Managed top-tier sales team and finalized high-value client transactions.
• Executed accurate billing, service confirmations, and led sales initiatives that reduced cancellations.
Functions as Sales Supervisor/Closer:
• Keep track of attendance and provide a weekly report with action plans to my Manager.
• Weekly call monitoring and feedback sessions.
• Interaction and direct negotiation with clients who wanted to close a sale, the supervisor was in charge of getting the card information and running the card so that the client could get their listed product.
• Follow up with the printing team to make sure customers’ announcements were posted correctly and on time.
• Achievements as a Sales Supervisor/Closer:
• Increased the volume of closed sales and reduced the number of cancellations by providing better customer service while selling.
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