Customer Service Representative

Tanizsa Hamp Customer Service

Representative

Experience

Customer Service Representative Valon Mortgage, Phoenix, AZ JUL '24 - PRESENT

Customer Service Representative CVS caremark, Mesa, Az MAY '24 - FEB '25

Assistant My DR Now, Phoenix, Az

MAR '22 - FEB '23

480-***-**** *******.****@******.*** Phoenix, AZ 85042 Dynamic professional with a proven track record in customer service, adept at resolving inquiries and fostering customer loyalty through exceptional communication skills. Experienced in high-pressure environments, I leverage critical thinking and time management to enhance operational efficiency. Proficient in data entry and Microsoft Excel, I have consistently contributed to team success by building strong relationships and optimizing processes. Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Developed strong customer relationships and loyalty through effective communication. Reviewed appraisal reports for accuracy prior to submission to the lender for final approval. Provided training and mentorship to new team members on policies, procedures and best practices related to mortgage lending operations.

Identified opportunities for improvement within existing processes related to loan origination activities. Collaborated with real estate agents, title companies, appraisers and other third-party vendors throughout the loan process.

Analyzed complex financial data to determine eligibility criteria for loans. Processed loan applications according to established procedures while adhering to compliance standards. Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Developed strong customer relationships and loyalty through effective communication. Responded to telephone inquiries and complaints following standard operating procedures. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.

Utilized excellent communication skills to coordinate with various departments. Education

College America, Phoenix, Az

SEP '18

High School Diploma

Skills

Customer service Active listening Time management Data entry Call center experience Critical thinking Computer proficiency Microsoft Excel Payment processing Scheduled and confirmed appointments for clients, customers or supervisors. Prepared agendas and materials for meetings and conferences. Provided administrative support to team members and management in daily tasks.

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