Customer Service Data Entry

Lashon Love

**********@*****.*** 501-***-**** North Little Rock, AR

SUMMARY

Detail-oriented professional with 4 years of experience seeking a Data Entry Clerk / Typing role. Proven track record in utilizing multiple software systems for data management and maintaining meticulous records. Strong skills in attention to detail, analytical thinking, and time management, complemented by a BS in Information Technology. WORK EXPERIENCE

Dollar Tree Little Rock, AR

Assistant Store Manager Mar 2025 - Present

• Provide excellent customer service by greeting and assisting customers, addressing inquiries, and resolving any concerns.

• Supervise, train, and develop store associates, ensuring adherence to company operating practices and procedures.

• Support management with inventory organization, merchandise ordering, record-keeping, and loss prevention efforts.

Capgemini Remote

Customer Service Rep Sep 2024 - Jan 2025

• Managed inbound communications from prescribers and members, effectively utilizing multiple software systems to create prescription cases and determine coverage and appeals processes.

• Communicated resolutions to beneficiaries and providers through direct communication and professional correspondence, ensuring clarity and understanding of outcomes.

• Researched and resolved client application discrepancies, maintaining up-to-date knowledge of client guidance and system changes.

First Collection Services Remote

Customer Service Rep Jul 2021 - Jun 2024

• Resolved customer inquiries and processed billing and payment issues, resulting in a 20% decrease in overdue accounts.

• Collaborated with team members to streamline communication and enhance overall service quality.

• Utilized CRM software to track and manage customer interactions, ensuring accurate and timely follow-ups. Edwards Cash Saver Little Rock, AR

Baker Dec 2020 - Jun 2021

• Managed daily baking operations and introduced new recipes, enhancing product variety and customer satisfaction while adhering to health and safety regulations.

• Collaborated with team members to streamline processes, resulting in increased efficiency, and resolved customer inquiries and complaints to improve overall service experience. EDUCATION

University of Phoenix

BS, Information Technology

Remote

Oct 2024

SKILLS

Problem-Solving • Teamwork • Attention to Detail • Leadership • Adaptability • Analytical Thinking • Time Management

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