Data Entry Customer Service
Resume:
LEWISBURG, US, ***** • ********@*****.*** •
CHRISTINE BERNIER
Customer Service Professional
PROFESSIONAL SUMMARY
Customer Service Professional with over 16 years of extensive expertise in delivering exceptional support and building positive client relationships. Demonstrates proficiency in computer skills, construction estimating, and retail sales, with a strong focus on quality control and hospitality. Adept at managing multiple tasks efficiently, ensuring timely and accurate service, and fostering a collaborative environment to drive customer satisfaction and business success.
EMPLOYMENT HISTORY
RIDESHARE DRIVER May 2020 - Present
Uber Technologies Orlando, FL
• Safely transport passengers to their destinations while ensuring a positive customer experience.
• Utilize GPS navigation to optimize routes and efficiency.
• Execute order pickups and deliveries for customers, including food and packages. INDEPENDENT PERSONAL SHOPPER Jan 2024 - Jul 2024
Shipt Inc Orlando, FL
• Efficiently processed customer orders through the Shipt app, accommodating special requests to enhance customer satisfaction.
• Accurately checked out and bagged orders, ensuring quality and presentation for delivery.
• Managed multiple orders simultaneously, achieving on-time delivery rates above 95%.
• Maintained proactive communication with customers regarding order status, including updates on delays and substitutions, fostering transparency and trust. REMOTE OFFICE MANAGER Jan 2020 - Feb 2024
Tri County Construction Orlando, FL
SHIPPING CLERK/ORDER PICKER Jul 2018 - Dec 2019
United World Soccer Orlando, FL
Manage remote office operations, ensuring seamless customer service and efficient scheduling.
Coordinate supply orders and job scheduling, optimizing resource allocation. Handle invoicing and payments, maintaining accurate financial records with QuickBooks. Resolve customer inquiries, enhancing satisfaction and loyalty. Streamline processes, achieving measurable improvements in office productivity. Processed and shipped over 500 orders weekly, ensuring timely deliveries that enhanced customer satisfaction and loyalty.
Coordinated with warehouse teams to optimize inventory management, ensuring accurate stock levels and minimizing delays in order fulfillment. Implemented a tracking system for shipments, enabling real-time updates for customers and contributing to stronger client relationships.
CUSTOMER SERVICE REPRESENTATIVE Dec 2018 - May 2019 REDI CARPET Orlando, FL
EDUCATION
OFFICE AUTOMATION CERTIFICATE Sep 1994 - Apr 1995
Westside Tech Winter Garden, FL
DIPLOMA Aug 1991 - Jun 1994
Dr.Phillips High Orlando Fl
High School Diploma requirements
SKILLS
Communication, Office Management, Computer Skills, QuickBooks, Cash Handling, Multitasking, Service Excellence, Customer Engagement, Customer Support, Order Fulfillment, Quality Assurance, Typing Speed 45 wpm, Data Entry. LANGUAGES
English (Native), Spanish (Novice).
Handled calls, created work orders, improved inventory allocation. Streamlined communication with managers and sales teams. Entered detailed account data, enhancing accuracy and efficiency. Processed credit sales, researched warranty claims, boosting resolution speed. Office AAdministration skills
Microsoft word
Microsoft office
Excel
PowerPoint
Basic accounting
10 key calculator
Filing
Book keeping
Typing
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