Customers Service Business Analyst
Resume:
Susan J Lepage
*** ****** ****** **********. ** *3102
******@*******.***
EXPERIENCE
M&T Bank April 2023 Present
Teller/Custodian of Vault
Took care of tellers and teller line vault.
Callgoix September 2019 to March 2023
Customers Service Remote
Third customers service call center NIH Federal Credit Union
EFI April 2018 to July 2019
Stockroom Tech Set up and training everyone on the VLM picked and counting inventory.
Why not lease it/. Tempo, Manchester, NH July 2014 to September 2018
Business Analyst/OPS * Reconstruction Customers Service Center * Correcting Customers Service errors * Fixing all Banking errors * Processing files for funding * Voiding and fixing leases issue * Fixing and processing returns and adjustments * Answering and fixing all email problems.
Fleetgistics
Warwick RI (Part time) Contractor Driver for Pharmaceutical Company Jan 2013 to Jan 2019
* Deliver pharmaceutical to nursing homes and hospital * Leader of team/ sorting, resolves issues as they come up * Keeping excellent customer services
Citizens Bank, Warwick, RI Loss Prevention, Collector 11 October 2007 to December 2010
* Collections of Auto, Home Mortgages, Home Equity * Make outgoing calls and received over 100 per day * Ran credit checks for refinancing * Assisted teller when needed
Greenwood Credit Union, Warwick, RI June 2006 to October 2007
Auto Collections * Made collection calls as well as sent out letters * Late collection about 100 calls per day * Meant with creditors and negotiated payment plans.
EDUCATION * Springfield Technical Community College, Springfield, MA Associate of Science/Business Management
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