Customer Service Representative

Gladys R. Brown

919-***-**** ️ **********@*****.***

Professional Summary

Dedicated and customer-focused professional with experience in retail and service industries. Skilled in handling customer inquiries, processing returns and refunds, and providing front-desk support. Strong communicator with a commitment to delivering excellent service and ensuring customer satisfaction.

Professional Experience

Pony Sports and Leisure

Customer Service Representative – Footwear, Apparel & Accessories

• Assisted customers with footwear, apparel, and accessory orders.

• Processed RMAs (Return Merchandise Authorizations) for damaged and defective products.

• Issued refunds and replacements in accordance with company policies.

• Ensured all transactions met eligibility criteria and maintained customer satisfaction.

Abco Refrigeration

Front-End Receptionist / Customer Service Representative

• Managed front desk operations and greeted visitors.

• Handled phone and in-person customer inquiries with professionalism.

• Supported administrative tasks to maintain smooth daily operations.

Education

John Jay College of Criminal Justice – Completed two years of coursework

Erasmus Hall High School – High School Diploma

Skills

• Customer Service & Support

• Order Processing & Returns Management

• Front Desk Operations

• Communication & Interpersonal Skills

• Problem-Solving

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