Data Entry and Document Management

Kisha Williams

321-***-**** ****************@*******.***

Professional Summary

Detail-oriented professional with 10+ years of document management experience in the banking, title, and real estate industry. Skilled in Microsoft Office Suite, collaboration tools, data management, and customer service. Experienced with Zen Desktop, multi-screen applications, compliance, and time management. Florida Notary with military background and proven ability to manage complex documentation processes.

Professional Experience

Title Specialist

Vacation Ownership Title Agency, Inc Oct 2023 – Jul 2025

Compiled over 3200 property ownership histories and verified documentations.

Reviewed and documented property tax records using Data Trace and LexisNexis with 92% accuracy.

Resolved discrepancies through communication with internal teams.

Independent Contractor

Amazon Flex Feb 2020 – Present

Deliver perishable and non-perishable goods safely within designated time frame.

Maintain customer service excellence by relaying information between customer and dispatch.

QC Analyst / HELOC Support Staff

Digital Risk, Orlando, FL Apr 2020 – Jun 2023

Reviewed over 2500+ Home Equity Line of Credit (HELOC) loan files for errors and compliance.

Coordinated with departments to resolve outstanding document requirements.

Supported team by researching procedures and validating information to enforce 100% compliance.

Title Coordinator

Wyndham Destinations, Orlando, FL Nov 2015 – Aug 2020

Managed receipt and processing of Assignment Agreements, Ownership Change Requests, Mortgages, and Certificates of Trust.

Researched, generated, and recorded Satisfaction of Mortgages and Release of Collateral.

Performed post-closing duties including document indexing and file maintenance.

Vacation Planner

Universal Orlando Resort, Orlando, FL Jun 2014 – Jan 2016

Ranked in top 10% of sellers for three quarters.

Provide exceptional guest service by booking reservations and upselling admissions media.

Education

DeVry University, Orlando, FL

Business Administration Coursework 2004 – 2010

Dean’s List: 2008, 2010

Military Service

United States Army 1993 – 1997

Sergeant, Medical Specialist

Served as Acting General Surgery Manager.

Obtained and delivered lab samples.

Provided quarterly EO and biohazard training.

Skills

Document Management & Compliance

Title & Real Estate Documentation

Loan Processing & Quality Control (HELOC)

Microsoft Office Suite (Word, Excel, Outlook)

Data Management & Multi-Screen Applications

Customer Service & Communication

Florida Notary

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