Patient Service Delivery
Resume:
LAKE ELSINORE, US, ***** • ***************@*****.*** •
ROBERT MARTINEZ
PROFESSIONAL SUMMARY
Clinical Functions Advisor with extensive expertise in medical office administration and health informatics training, leveraging 20+ years of experience to enhance workflow efficiency and patient service delivery. Proficient in implementing Cerner MHS Genesis and Epic systems, and adept at developing training materials to improve coding accuracy and claims processing. A collaborative leader known for driving procedural improvements and aligning diverse teams with updated policies to boost operational effectiveness.
EMPLOYMENT HISTORY
CLINICAL FUNCTIONS ADVISOR- SITE LEAD Apr 2022 - Apr 2025 MHS GENESIS Camp Pendleton, CA
CERNER TRAINING SPECIALIST II Nov 2021 - Apr 2022
Alku
• FLA Cerner LPDH Trainer MHS Genesis, certified in Ambulatory Care and RevCycle
• Assisted MTF staff with Go-Lives across the United States as direct elbow support
• Trained staff on improvement of proper workflow and how to make their clinics flow without any hiccups
• Proposed solutions to any issues that arose during Go-Lives at the MTFs
• Managed bridge lines with FLA Cerner Leads during Go-Lives and proposed solutions to issues that occurred to assure providers and support staff can stay functional, and clinics can continue running
• Assisted TRM in answering trouble tickets that occurred during Go-Lives. CLINICAL FUNCTIONS ADVISOR Jun 2021 - Nov 2021
MHS GENESIS Camp Pendleton, CA
• Track trainer for RevCycle and Maternity Labor and Delivery and Site Lead of all CFA
• Conducted over-the-shoulder training and classroom training for all clinical support staff and nursing medical corpsman and provider contractor and civilian and current active duty service members
• Created Go by Tip Sheets for specific tracks
• Traveled between all clinics on and off Naval Hospital
• Assisted other PILS trainers with track education
• Provided block update training for all departments across the San Diego region
• Provided training for trainers via live or virtual training
• Part of a process improvement team at Naval Hospital Camp Pendleton where LCDR, Captains, LTS, and Commanders sat and produced new policy and procedures that would improve the development of MHS Genesis. Lead training for clinical staff, boosting workflow efficiency across Pacific Rim facilities. Streamlined clinic operations at Camp Pendleton, enhancing support for end users. Collaborated on policy updates, driving procedural improvements and team alignment. Developed training materials, improving accuracy in coding and claims processing. Facilitated process improvements, enhancing MHS Genesis implementation at Naval Hospital. Streamlined clinic operations, ensuring seamless support for end users and enhancing overall patient service delivery. Developed targeted training materials that boosted accuracy in coding and claims processing, reducing billing discrepancies. Coordinated cross-departmental training sessions, aligning diverse teams with updated policies to enhance operational effectiveness.
Analyzed and refined coding practices using 3M360 Encompass software, ensuring accurate application of coding standards for improved billing.
Led training for clinical staff, achieving measurable improvements in workflow efficiency across multiple facilities. Analyzed clinic operations to identify bottlenecks, implementing solutions that enhanced user support and improved patient service delivery.
PILS TRAINER Jan 2021 - May 2021
MHS Genesis DoD Camp Pendleton, CA
• Track trainer for RevCycle and Maternity Labor and Delivery
• Conducted over-the-shoulder training and classroom training for all clinical support staff and nursing medical corpsman and provider contractor and civilian and current active duty service members
• Created Go by Tip Sheets for specific tracks
• Traveled between all clinics on and off Naval Hospital
• Assisted other PILS trainers with track education. ASC ADMINISTRATION WEST COAST CENTER FOR SURGERIES/TAYANI INSTITUTE /BACK OFFICE OPHTHALMIC MANAGER/SURGICAL SCRUB TECHNICIAN SUPERVISOR/FACILITY MANAGER
Sep 2010 - Dec 2020
Tayani Institute San Clemente, CA
• Nextgen Administrator and Lead trainer: Responsible for rollout and implementation of Nextgen system
• Created and edited templates for Nextgen EHR/EPM system and made edits or corrections to CDM database for ICD9- ICD10 codes that needed to be added or removed to EHR/EPM system for coding
• Assisted billing team with timely billing to be compliant with Medicare regulations
• Created SOP sheets that would allow all end users to follow proper steps for workflow when working within the EHR system and trained all staff on uploading images to patient charts
• Managed and maintained optimization of the EHR system
• Troubleshooting/resolved errors or login issues within a timely manner
• Responsible for all patient pre-operative and post-operative examinations, and medical exams
• Surgical coordinator/assist with minor/major surgical procedures for both ophthalmology and dermatology procedures including general plastic surgery
• Over 1000 hours in OR assist time as 2nd and 1st assistant
• Ordered and purchased office supply for 10 office locations
• Assisted with post-operative care of patients, monitored vital signs
• Onboarding training for new incoming staff/providers/nurses and administration and clinical staff on computer software and office procedures
• Managed 20-30 employees at a time, worked closely with company owners and stakeholders
• Responsible for training of all new providers in practice
• Responsible for maintaining schedules for all front and back office staff as well as providers
• Responsible for properly processing surgical instruments and helping with turning OR rooms around
• Assisted with patient registration on patient portal through NextGen EMR system
• Assisted with hiring of new employees.
EDUCATION
BACHELORS IN PSYCHOLOGY 2007 - 2009
California State University Fullerton
ASSOCIATE OF SCIENCE 2000 - 2002
SaddleBack Community College
1993 - 1997
Capistrano Valley High School
SKILLS
Customer Service (Expert), Patient Care (Experienced), Training (Expert), Administrative Support (Expert), Bilingual (Expert), Record Management (Experienced), Reception (Expert), 10 Key Punch (Expert), Agenda Preparation (Expert), PBX System (Expert), Zeiss Equipment (Expert), Microsoft Office (Experienced), Nextgen (Expert), EPIC (Experienced), MHS Genesis (Expert).
LANGUAGES
English (Native), Spanish (Native), French (Proficient).
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